I am in no way trying to be malicious and what I am about to express is in all honesty. I was referred to Makayla by a friend of mine and when my husband and I met her we clicked. She assured us that our outdoor wedding was her cup of tea. To make a long story short, Makayla is not the wedding coordinator for you if you value your wedding day. We experienced multiple family emergencies with her (which we understand happens) but we were notified of meeting cancellation within the same hour as the appointment or not within 24 hours of the meeting like her contract states. At one point her mother sent me a text stating "she took Makayla's phone away from her" her mother stated that she needed a break. I am a business owner myself and I would never allow this to happen. She has forgotten to respond to my texts or emails in a timely manner on multiple occasions. My husband and I did 98% of our planning when we hired her to assist with so much of our planning and decor. All of the vendors we chose to work with were from our research and attempt to contact and contract except the florist and suit rental company which she referred us to. I was told my multiple vendors that we contracted that she was lacking to update or make changes needed on our invoices. Thankfully I was on top of EVERYTHING! At one point I was called by her to inform me about her mandatory attendance needed at jury duty 3 days prior to her "3 day jury duty". Because of her jury duty I had to attend 2 vendor meeting by myself and let me tell you it was a very stressful time handling meetings without my "professional" wedding coordinator to assist me. Makayla was not educated on wattage needed for generators for our outdoor venue and when she spoke with a vendor her suggestion for wattage was questionable so we ended up researching on our own. The final straw for us to cancel our contract with AGA was when we witnessed her production with our own eyes. My aunt hired AGA to plan and deliver her sons 1st birthday party. It was a baseball them and the deliverance of the party was horrible. I could have done better myself. She tried hot glue gunning balloons to a backdrop, she blamed the wind for the balloons looking sad and wilted. Within an hour of her bringing the balloons they lost air and were small and all different in size. She was late and sent her "assistants" to start prepping. Her "assistants" had no idea where any of the decor went. My aunt requested a large tent and 2 EZ-ups were brought. The face painter was late. I saw the proposal and images that my aunt received and the day of the party nothing was even close to the inspiration photos. She did not have baseballs for the buckets and my aunt had to pull out her sons baseballs. I can go on and on... We met with Makayla and expressed that we were not happy after seeing her work at the 1st birthday party and she had excuse after excuse and assured us she can deliver the day of our wedding. We left that meeting still feeling uneasy and knew that if we pulled out of contract we would lose money. I tried contacting AGA for days and received nothing in response and finally after days of attempts an email was sent that she had ANOTHER family emergency. At this point I could not accept anymore of her unprofessionalism and requested to terminate contract. We asked for all monies to be refunded. She was unwilling to refund full amount and stated per her contract (which was very contradicting I might add) she can keep all money but she was willing to refund a few hundred. I was not going to agree to that since my husband and I did 98% of our work. After weeks of battling back and forth and setting an appointment to take AGA to small claims court she agreed to give less than half the amount we paid her on contract. I was still unhappy with this agreement but we had no choice as we were less than 60 days away from our wedding and court would interfere with many meetings and wedding duties. What we received as a "settlement" from AGA is not acceptable. I cannot refer her to ANYONE and I am writing this review because I want to warn the next person about AGA unprofessionalism. I am sure I am missing so much detail and I wish I remember everything but this should be enough to prove that AGA is not who you want to work with. I hope AGA learns from this experience and make the changes needed to become a better coordinator or step down from this as a career. I wanted to wait until after my wedding 10/19/19 to write this review. Thankfully I found another wedding coordinator who saved our wedding day!