So they did not have my dress ready for my wedding day. I couldn’t get married because I didn’t have a wedding dress. So I went for my fitting Mar 13, 2020 covid struck yes but June 13, 2020 they did not have my paid for dress ready until 8/12/20. I could have gotten married that day and had a reception later many people did that. Everyone else had their dress altered and picked up. This place did call me back had no interest blamed me for not knowing I had to get ahold of them in Facebook. They cut the shoulders down on the dress when that wasn’t even something I needed done. I have to have the dress fixed if I can or wear something painful now. The bustle is hung crooked and the lace doesn’t go around the arms on both sides. There just aren’t words for how much damage they have caused me. Sad to be treated the way they treated me and no money off the dress puckers on the one side bustle and the hooks aren’t evenly spaced or hung at the same height

I recently visited Coco Chateau and it was, without a doubt, the worst customer service I've ever had. I wish I read the reviews before shopping here. We drove an hour to get the prom dress my daughter bought at Coco's Chateau altered. That morning, I called to confirm and asked approximately how long would it take for the alternation because I had to go to work after and wanted to make sure I had enough time. I was told 20 mintues. We hit alot of traffic on GSP and were 20 minutes late. The salesperson (I believe she is the owner) was so incredibly rude to me. She said even though they allowed an hour appointment they still will not take us. When I explained we hit traffic and just drove over an hour, and I asked if we can start alterations and if after 40 mintutes we were not done, I would be happy to come back. She refused. When my daughter bought the prom dress a few months prior, I felt she was pressured into buying it. The salesperson kept saying if you don't take it today, it'll be gone. I can tell my daughter was having a hard time deciding but the lady kept telling her it won't be available even by the next day. I told my daughter sleep on it and we can come back but she finally caved in because of the salesperson was nagging her to take it. 10 minutes later in the car ride home, my daughter bursted into tears saying she wasn't sure she liked it. I would never write a review based on this alone because my daughter should not have let her talked her into it if she wasn't 100% positive but since I was writing one anyway I wanted to mention it. Besides these two specific examples, they don't answer the phone or return emails. When trying to make an appointment for an alteration when we bought it, we were told you need to make it online. When we got home and went online, it says you need to call them to make the alteration appointment. 3 times of trying to reach them, we finally got someone on the phone to schedule the appointment. So many little unnecessary annoying mishaps.

After we left because they wouldn't do the alternation on the dress, we drove straight to a tailor closer to home. It took the tailor 20 minutes tops to alter the dress. They turned us down just out of spite because we were late because of unforeseen traffic. They had more than enough time to do the alteration. Not the kind of customer service I expect after paying top dollar for a prom dress.

Do your homework and trust the reviews - this place is awful - Staff is rude and unprofessional.