Overall had a great experience. We had a room block for our wedding. Although some of the planning piece was clunky when push came to shove the weekend of the wedding the staff and service were spectacular. They made sure to hand out our welcome bags, make sure we had what we needed, and overall were great! Def the best hotel in the area and the location you cannot beat!

This was the only vendor we encountered trouble with. They were horrible to work with from the very beginning to the very end.

I booked Courtyard by Marriott Glassboro Rowan University as my hotel block for my wedding. I had been in contact with Jacqueline about my hotel block and it had been nothing but issues from the start. Claiming my emails from many different email accounts were never received, not hearing back in a timely manner, not hearing back from the general manager AT ALL, my guests not being able to book under the block, this list leading up to our stay at the hotel goes on. Fast forward to our check in day (the day before our wedding and 30 minutes before our rehearsal), the front desk worker said that Jacqueline marked every king suite as unavailable (which we had booked 5 months ago). Thankfully, my husband and the front desk worker were able to get us into the king suite after about a half hour of debating and trying to resolve the situation, making us late for our own wedding rehearsal. The day of the wedding, my hair and make up team asked the front desk what room I was in so they could come do their job, and the hotel was apparently UNAWARE of any bride or groom staying there. This is bizarre to me, as Jacqueline was extremely aware of my husband and I staying there for our WEDDING, and I had emailed Jacqueline back her wedding information form so her staff could be aware of our block and it's instructions. But, this comes as no surprise as Jacqueline seemingly is incapable of understanding how to work the internet and email in general. I also found out after the wedding that the hotel would not give my guests the king rooms they requested and booked. I would absolutely never recommend this hotel or this chain to anyone and I have made my venue aware of the difficulties we've had with Courtyard, as they are a preferred vendor for them. This hotel had made an extremely stressful time to plan a wedding even more stressful. I wish I could give them negative stars.