They were excellent! Outside of the colors (even this changed once I sat down) I had absolutely no idea what I wanted when I went in, I am terrible when it comes to making decisions. They sat with me the whole time, never complaining, or walking away. They were completely focused on my mother and I, they must have gone through their book 50 times. They ended up using bits and pieces of about 7 arrangements in their binder, it wasn't a problem at all when I wanted the extra work of a custom order. They were absolutely beautiful and perfect to say the least!