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Reviews of Giant Eagle Bakery

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3.9 out of 5 rating
3.9 out of 5 rating
3 reviews
77% recommend it
  • Quality of service
    3.3 out of 5 rating
  • Average response time
    3.7 out of 5 rating
  • Professionalism
    3.5 out of 5 rating
  • Value
    5 out of 5 rating
  • Flexibility
    3.8 out of 5 rating
T
Tara Sent on 05/16/2015
5 out of 5 rating
For our wedding we wanted a cheesecake with no ganache or frosting, which many other bakeries were doing. We were not subject to upselling or frills. We chose a wonderful white chocolate raspberry cheesecake with fresh raspberries that was beautiful and incredibly delicious! We also chose a simple cheesecake with chocolate sauce and chocolate shavings on top for another option for our guests and it came out perfect! We had a smaller guest list (20 people) and this amount of cheesecake was perfect and people received second helpings!

These cakes were done to order for the next day event over the phone, were flexible and attentive and were an amazing value for the quality!

Don't over look this bakery! They do an amazing job!
M
Melissa Sent on 07/13/2012
4.1 out of 5 rating
We just wanted a simple cake because we were also doing cupcakes as well. The girl who took my order didn't write down the color of the icing and decorations I wanted so it was wrong when I went to pick it up, but they made a replacement with no problems... Just a little stressful!
S
Stephanie Sent on 06/11/2012
2.5 out of 5 rating
The cake we picked out was beautiful, we had several flavors to choose from, and it tasted wonderful. We did each tier a different flavor. It was pretty in expensive, and since my groom and I were paying for our entire wedding ourselves, we were looking for inexpensive. I would have been totally happy with choosing our wedding cake from here, except we ran into a few problems. 1. When we ordered the cake, we paid for it upfront. We also asked SEVERAL time, "Are the flowers on the cake included in the price? Do the stands come with the cake?" We were told several times everything came included. Since I paid, all we'd have to do is come pick it up the morning of our wedding. Well, a few weeks after ordering it, I get a call from the lady who we dealt with when ordering it, and she said there would be an extra charge for the flowers on the cake, and the boxes for the cake. I was taken back. I said, "You told us everything was paid for. Everything came with it. There'd be nothing else to worry about." She replied, "Well, I charged you the wrong price for the cake. I didn't charge you for the cake, I just charged you for the 150 slices, and I charged you a cheaper price for the slices. So my manager has been fighting me about this and you need to pay this other charge for the flowers and the boxes to carry the cake." I refused. I was told it wasn't my fault I was charged wrong. I was told I wouldn't have to pay for anything else. I was told I would get everything. and I already paid for the cake. The bakery did finally drop the other charges, we got the cake the morning of the wedding, and it tasted wonderful and looked wonderful. The service when ordering, however, was far from wonderful.

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