We had a slight issue with my husband's wedding band order. It was the fault of the ring manufacturer, not Kimball's. But Kimball's did everything they could to ensure we had not one, but three potential bands to use on the day of the ceremony. They entrusted us with the extra bands at no extra cost or deposit and simply asked that we return the two bands we chose not to use. They went out of their way to fix an error that wasn't even theirs. We loved working with Julie and Lauren and hope to purchase from Kimball's in the future, even though we won't be living in Knoxville.

Kimball's is one of the oldest jewelry stores in Knoxville. They carry many different styles and brands that cannot be found in other stores in the area.

Great to work with. Purchased engagement/wedding set there, and took back to have engraved. Plan on taking back again next week to have saudered. I also love that they will clean the jewelry you purchase there for free.