Mad made planning my wedding stress free!

Me and my wife had such a great experience with MAD. We had a lot on our plate but Destiny was able to take a lion's share of stress off our shoulders so we were free to enjoy our wedding and have quality time with our loved ones. We wouldn’t change a thing. Highly recommend!

I was a client of MAD wedding planners for my wedding on 04/20/2024. While I wanted this to be a great experience, I can say with full honesty that dealing with Destiny was one of the most unprofessional experiences I have ever had, and I would never want another bride to deal with this. Unfortunately, I would never recommend this company to anyone. While I will say I received a full refund, it came at the cost of every special thing being completely ruined or just ignored. So Destiny did try making this right, but in a very unprofessional way. To the point where multiple reputable vendors said they have never experienced anything like this in their lives and asked if they could step in and help during our wedding because she was nowhere to be found and when she was, she was no help at all. My bridal party had absolutely ZERO guidance from her and none of us had our phones to keep track of the time throughout the day. Our DJ had to take things over because she was not doing anything during our reception. I paid for 6-8 months of planning. During the start of the wedding planning process, Destiny’s communication with me was great. Then slowly over time, I started hearing less and less from her. We were supposed to have monthly check ins per our contract, then with the last 2 months, weekly check ins. The monthly check ins stopped happening around December, which I understood because of the holidays. Then there were continuous issues with communication where destiny and I sat and talked and I professionally asked her to please communicate with me a little more honoring her contract. We also paid in full ahead of time to get it out of the way. Destiny did not honor her contract with us at all. Weekly check ins barely happened. Monthly check ins were also rare. Unfortunately, while I am happy to say that my husband and myself had a beautiful day, every single thing we wanted to do to make our moments special, were not done. Destiny was NOWHERE to be found half of the time. She lied to our faces on MULTIPLE occasions. Prior to the wedding, she promised she would have additional help for set up. She never brought anyone with her. And when confronted, she lied and said she said she was bringing help for cleanup but multiple people were there when she said that. I had multiple family members there to assist with setup. They all were frustrated with her and had they not been there, the set up wouldn’t have happened. We got married at a large family home, and my family explained to destiny she would need extra help with setting up because we have thrown multiple weddings there and knew it wasn’t a one person job. She didn’t bring anyone with her. She also lied about sending me updated contracts. She said she sent out vendor timelines and none of my vendors received anything from her. My Bartender even said she never received any correspondence from destiny and had only heard from me. I ended up sending the vendor timeline to all of our Vendors. I also had to call our rental company for an updated contract that Destiny swore she emailed me but the rental company had never drawn up the new contract. So that was another lie.

Now to the wedding day and reception. To start, I found out she didn’t have any idea what was happening throughout the day. Even though we had multiple meetings and discussed everything in great detail. We printed timelines with diagrams that I put together for reference. She was supposed to have a reserved sign on a few seats for immediate family. Which she said she had. When asked about where they were she said they “must have blown away” but there weren’t any major gusts of wind and we would have seen them on the ground or nearby if she had them on the chairs. She didn’t have them but lied and said she did.

We wanted to get photos with our bridal party and do immediate family photos after the ceremony during cocktail hour. I understand that some things don’t always happen that way. However, this was a whole new level of unprofessional. We had to take additional photos after the ceremony because we did not have enough time to do them prior. Food was supposed to be ready for us to eat when the ceremony was done. When the ceremony was finished she said that they didn’t make our plates yet. This was a way for us to have additional time to greet our guests. Later, she told us that our food was ready and we didn’t have a chance to get back to the set area to eat right away. Our photographer had to go and find her once we had a moment and tell her “the bride and groom need to eat” and her response to my photographer was “oh I have been trying to call the bride for food” my photographer responded “what bride has their phone on them on their wedding day? They are over at the house” which was a large walk for Destiny and her response to my photographer was “yeah I am not walking over there” and my photographer had to come and get us. We did not get a chance to eat our food because while she “didn’t want to walk to get us” our food was sitting for over an hour. Needless to say we didn’t eat but our guests said the food was amazing! Our guests were being served and we couldn’t even get our bridal party together to do our introduction because, again Destiny was nowhere to be found and they were already sitting down to eat. So my husband and I just walked out while everyone was getting dinner to start greeting our guests. We didn’t even make it to some tables! Had we stuck to ANY form of the timeline we agreed to, we had a plan to greet everyone. It came to the point where my photographer and DJ were the ones who were trying to pull things together but it was too late, the timeline was completely messed up (which I understand happens) but we couldn’t find her for her to fix anything and she was too lazy to walk. I had to have a quick meeting with the DJ to readjust the timeline. The night ended with her being asked to leave by my maid of honor and husband after I confronted her and ran off crying. It got to the point that when I did see her I would just get angry. The behavior was extremely unprofessional and I would hate for another bride to ever have to deal with anything like that. I don’t think this is the profession for Destiny. And I say that with a heavy heart because I really don’t like leaving negative reviews because of the possible repercussions of what could happen and how it can affect someone’s livelihood. She also had no idea who my officiant was even after being introduced. She was extremely rude to my guests on multiple occasions and I heard multiple complaints from my close family. It was embarrassing.

Again, a full refund was given only after I told her she had violated her contract in multiple ways and my maid of honor told her to refund me. Overall there were multiple ways she could have fixed things prior. If there was something she was going through personally I am a very understanding person and would have happily worked with her to try to find an alternative if she had explained that. Instead, she just lied her way through about her experience and really was in over her head but didn’t seem to care about her clients. It was absolutely disgusting. As I stated prior, my family had had multiple weddings at this property and destiny was the worst wedding planner any of them have seen. Luckily enough my husband and I still enjoyed our guests and were absolutely over the moon in love and everything worked out. I would just hate for Destiny to do this with another bride who possibly doesn’t have the kind of support that I did.