Skip to main content
Weddings

About

There are many options and opportunities for that special wedding or marriage renewal event here at Mountain Shadows Resort. Our Ceremony Concierge is available to assist you in making your special day memorable and as stress free as possible. With over fifteen years experience in planning everything associated with a wedding in our area and the follow through to pull it all together, he’ll help you plan a memorable marriage event. These services are available for Mountain Shadows Resort Rental guests only.

illustration popular

Venues you may like

See other venues that are popular with couples right now

Reviews of Mountain Shadows Resort

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
3.1 out of 5 rating
3.1 out of 5 rating
2 reviews
62% recommend it
  • Quality of service
    3 out of 5 rating
  • Average response time
    3.5 out of 5 rating
  • Professionalism
    3 out of 5 rating
  • Value
    3 out of 5 rating
  • Flexibility
    3 out of 5 rating
User995237 Sent on 10/29/2012
5 out of 5 rating
My husband and I are from Michigan and we got married in Gatlinburg October 25,2012. We used Mountain Shadows "Mountain Eden" cabin as our honeymoon cabin. The cabins are fully furnished, pots/pans/dishes and so on. Our cabin had a hot tub on our private back deck and a jacuzzi in our studio cabin. Value was very good. Very happy with the cabin.
L
Lori E. Sent on 10/01/2021
1.2 out of 5 rating

Worst customer service

Worst experience I have ever had with a cabin!! We were getting into town very late the day before our wedding so they said we could pick up our map and key code from the office overnight box. We ended up getting into town at Midnight. We left the office with our stuff and went straight to the cabin. Upon entering the cabin we noticed it was nasty as if people had just walked out and it hadn't been touched since (see pictures). We spoke to a lady on the emergency line who said she would have someone see about getting us a refund for that night and getting it cleaned up. She asked if there was anywhere in the cabin we could sleep for the night and we said no it was completely dirty. We ended up having to pay for a hotel at almost 1am the day of our wedding. The next day we called back the emergency line since the office wasn't open on Saturday and spoke to an extremely rude man. I was very nice at the beginning of the conversation but then the man said the cabin had been cleaned and that they could t prove it wasn't me so they were doing nothing about it so I ended up being less than nice with him. I would assume they have cameras at the office so they would be able to see me get there at midnight and then call them 5 mins later saying the cabin was nasty and taking pictures as soon as we got there. Yes in those 5 minutes we managed to drive to the cabin and make a mess and then call them. Thankfully we had booked through our wedding chapel and they were able to get us a refund. Worst customer service experience I have ever had. I never leave bad reviews but I had to let others know ahead of time to be prepared and if you still choose to rent with them get there during office hours so they see you when you check in.

Map

Other vendors in Knoxville for your wedding

Wedding Venues