I always saw they had beautiful gowns in the window and when I went there, I was not let down. Tammy was amazing! I went in with a list of wedding dresses. Unfortunately some were only online but we went through as many as we could. She listened to what I said about each dress, what I didn't like, what I did like, etc. She stopped and said "I have the dress for you." She disappeared for a bit with the perfect dress! I would have never picked it! It was BEAUTIFUL!? She did all the alterations for my dress and it was beyond perfect! She was great and added pickups to the back so I could pin up my dress during the reception. We usually had to wait a little bit in line or waiting for the front desk to notice us but past those little things, the experience was well worth it! Got a BEAUTIFUL dress at a great price!

I was very disappointed by my experience here. I arrived and the consultant didn’t even realize she has an appointment, but confirmed I was booked. Then after being in the shop for about 15 minutes she finally came over and handed me books to pick my dresses from. She never introduced herself, asked for a wedding date, styles I’m looking for, or any of the other general questions you go over when shopping for a dress. After I picked a few out of the book she leaves for a while, comes back and tells me they don’t have anything I’m looking for. I told her I’d be open to looking at other similar styles or anything she thought may be worth a try. She then leaves and later comes back with two dresses, and disappears again to take a phone call for which she’s away for another 15 minutes. At this point my appointment is 45 minutes in and I don’t even have a fitting room, and probably said all of 10 words to my consultant. I had another appointment in an hour, so I ended up leaving 50 minutes into my appointment without even seeing the inside of a fitting room. I was absolutely shocked at the complete lack of help, customer service or even general courtesy. Mind you, the shop was empty, and there was at least one other person working there who also basically ignored me even when I tried to get her attention. In no way would I ever spend any money at this store, the customer service was some of the worst I’ve experienced anywhere, let alone a bridal salon where you plan to spend a lot of money and make an incredibly important decision for your wedding. The reviews I read on Google were poor but I figured since most were about prom and formal dress shopping that maybe it’d be different for bridal, lesson learned to heed those reviews. I’m not a fussy person, I don’t expect champagne and over the top service, just a comfortable and courteous experience that respects the importance of the decision to buy a dress and also the amount of money and time invested into the decision. Instead this was an absolutely abysmal experience and I would recommend not to even waste your time here, let alone your money.

DO NOT ORDER ONLINE FROM THIS STORE! They do not allow returns even though their website says otherwise! Scammers!