The Statler is highly praised for its stunning venue and exceptional staff, including Erin, Hannah, and Angelina. Reviewers highlight the team's responsiveness, transparency, and attention to detail throughout the wedding planning process. Guests appreciate the tasteful renovation of the building while maintaining its charm, with comments on the ease of communication and the beautiful spaces offered for ceremonies and receptions. The venue's accommodating nature, from accommodating requests to hosting diverse cultural celebrations like Indian pre-wedding events, receives positive feedback from couples and their guests.