PART OF AN EMAIL SENT TO CAROLINE WHO CATERED OUR WEDDING LAST YEAR IN APRIL. WE HAVE NEVER HEARD BACK FROM HER:
Dear Caroline,

Given the circumstances and quality of services provided at our wedding, we find you in breach of contract. We are prepared to seek legal counsel if we do not hear from you.

Starting off with a $200 fee for the tasting and a final bill of $3943.94, we expected punctuality, professionalism, a beautiful display, and amazing food. Unfortunately, we were greatly disappointed with our experience. We also received feedback from family and friends who were witness to some seriously inappropriate behavior from your staff.

1. The Smokin' Burrito staff arrived extremely late
2. Security and venue staff were served before our guests and were not even contracted to be served during our event
3. Your staff ate food from the serving trays with their hands on the floor during dinner
4. Two of your staff helped themselves to our dessert table DURING the dinner, desserts were not even open to guests at that point
5. Family and guests were told they were limited to 2 tacos per serving, although we budgeted for 130 guests and only had 100 guests in attendance
6. Family and guests were denied the amount of food requested (beans, rice, etc.)
7. There was no menu making clear what everything was, as promised, and guests were not told what they were being served
8. The quality of the food was not satisfactory, we had such a great experience during our tasting but we did not eat the same meal at our wedding
9. Many of our guests left the event hungry, and went out to get food after because they were still hungry and did not feel inclined to eat anymore of what was leftover
10. A family member tried to have plates prepared for Brennen's grandparents and were told they were not allowed to
11. Serving trays were basic aluminum trays

I, myself, did not eat my plate of food. The tortillas were dry, the meats did not have the same delicious flavor as they did during the tasting. And while you and your staff were happy to get Brennen and I everything we needed, our guests did not have the luxury of the same experience.

For the grand expense of your services, these things should not have been an issue. We were expecting an outstanding and exciting meal. Our guests should have been served whatever they wanted without being regulated, there should have been a menu on the table so guests knew what they were being served, and your staff should have been properly trained and prepared to act professionally while on site at our event.

We are not expecting to discuss what staff was paid, but we need some kind of refund for the money we spent on the actual product as it was ultimately not what we paid for; it was not a $4000 meal. We feel that it would be fair to receive a refund as services rendered were very poor and the quality and amount of food was not commensurate with what we paid for. You also said the price would be adjusted per head which was not done and our guest count was 30 people less than what we paid for. We should at least be refunded for the tasting fee which is normally waived when a vendor is hired for an event.