After we arrived at our private dinner, Jane helped me bustle my dress and change shoes. My husband and I poured an extra glass of champagne because we couldn’t help but toast to Jane and her team! She is just that amazing! Our wedding day could not have gone more smoothly. I cannot speak highly enough of Jane and her team. I recommend Vivian Jane Events to anyone and everyone looking for a planner!”

Jane truly went above and beyond in every way as our wedding coordinator! From our first call she was extremely professional, detailed and personable which is why we picked her! Her help with timeline management, vendor coordination and set up was so invaluable as a bride who was planning my own wedding! Jane was so thorough the day of, making sure everything was perfect every step of the way, and she executed my vision better than i could have ever expected! I am truly so grateful to have had her on our wedding day!

I do not enjoy writing anything but a great review, but I am writing this in hopes that this can be a learning/growing opportunity for Jane as well as making sure the next bride who works with Vivian Jane Events knows the type of service to expect. I suspect the other 2 reviews may possibly be friends of Jane or there was something else on the line other than client satisfaction because I find it hard to believe their reviews after my first hand experience. I hired Jane in late May/early June 2024 for "month of" coordination with an additional charge to help with specific vendors in the months leading up to the wedding on October 5th 2024.

In short, my experience with Jane was not a positive experience and given the chance to do it again, I would NOT hire her. Some of the standout moments I've bulleted below:

* Missed a scheduled call (mid July)
* Not responding after 3 attempts to communicate with her via text over the course of a week regarding a vendor payment. Upon responding, her texts became cold and defensive.
* Reached out about her own payment due, while ignoring multiple other vendor payments that also came due prior and required immediate payment.
* Getting defensive/answering condescendingly and bothered when asked about specific wedding details, vendor follow ups...etc.
* Lack of follow through in scheduling follow up calls and lack of communication on expectations. Generally, very reactive and not.proactive.
* She appeared not invested in me/my experience as her client- 2 weeks before the wedding she asked me what my groom's name was. Showed no desire to know anything more about me or the wedding outside of scheduling vendors.
* Lack of organization and extreme lack of attention to detail (misreading rental orders, not maintaining the vendor payment spreadsheet resulting in me paying incorrectly to vendors..etc)
* Interjecting her own opinions about specific wedding styles that she called "tacky" or responding negatively to anything DIY. When asked about certain design ideas- she responded with "you can't do that/it won't work" instead of trying to find alternate solution to fit my wants/desires.
* Telling me that I am not the only customer relationship that matters to her because she also has to support her vendors (in response to a comment thinking $85 is an exorbitant charge to see a simple sample of the table set ups (which I still proceeded with only to be given a rushed/incomplete sample).
* General customer service 101 type skills were minimal to non-existent. From my own general experience to having it be mentioned to me after the wedding by wedding guests/family that she was not pleasant and at times rude when addressing my guests.

Overall, I do not believe Jane is equipped with the skills required to be a successful wedding planner/coordinator. It is difficult to address these behaviors in the moment out of fear of retaliation since I still required assistance for the wedding day itself, but even attempts to kindly address my frustrations, oversights, or mistakes she made along the way were met with defensiveness and no apology or acknowledgement of her behavior...etc.

I do want to acknowledge the positive things about Jane being our coordinator which was that she was able to get discounts with certain vendors due to her close relationships/previous jobs which was helpful. She also was able to secure a vendor who provided their service without charge in exchange for exposure/content as they try to break into the wedding industry which was a really awesome perk. The day itself went smoothly and all things were taken care of so I was able to focus on enjoying the day. I am extremely relieved for that having been stressed leading up to the day worried how it would go given the experiences mentioned above.

I hope the next bride who opts for Vivian Jane Events has a vastly different experience and that Jane takes this feedback to heart and makes a significant effort to improve upon these skills so she can be successful in the industry.