Angara.com Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
13 Reviews
82% recommend it
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![Mercedes]()
Mercedes L. Sent on 11/17/2020Ruby dreams
Working with them was great I would highly recommend them. My unique fits who I am perfectly! The band was from another jeweler but my engagement ring was from Angara. They resized it twice and with ease. -
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User7213359 Sent on 12/31/2014Loved the ring and got a great price on it! Internet picture was slightly different from product, but my fiance still loves it! -
![Lauren]()
Lauren Sent on 10/15/2015My fiance got my engagement ring here. The ring is beautiful, but has a couple problems: band is too thick to be totally comfortable, and no wedding bands fit with it (and Angara doesn't have any to go with it). But it looks great! Still trying to figure out what to do about the other issues... -
![Ed Zitron]()
Ed Zitron Sent on 02/07/2022Years as a customer, scammed on Custom Jewelry
I've been an Angara customer for years - I've bought several different high-end custom pieces for my wife (several thousand dollars' worth), and this year decided to get her something simpler, but specific. I provided Ankit - the person I've worked with for years - a video and an image of exactly what I wanted - a simple necklace that could convert to a choker with a heart at the bottom with a diamond in it. Really simple, really obvious.
They sent me a circular diamond on a regular necklace. I had begged them for an image of it in advance because I specifically feared they didn't get what I wanted - call it a gut feeling - and then got exactly what I feared, a circular diamond on a plain necklace.
when I called Ankit to discuss the details, he lied to me.
Ankit said that we didn't make it how I wanted (a heart shaped pendant with a diamond in it) because "it was a cost issue." I have spent thousands with Angara, why would I suddenly be shy? This conversation never happened.
He then changed his story and said that we had a conversation about how "you can't just copy another design," which is false. This never happened. How do you know it never happened? Because I would have said "Okay, no worries, don't worry about making it," instead of moving ahead as we did.
Worse still, they can't even replace it for Valentine's Day, and Ankit stuck to his completely falsified statements.
Angara.com's reply:
Hello Mr. Zitron. Thank you for your review and feedback. We are honored to work with you and have looked into this matter, both via phone calls and emails.
As Ankit explained to you, a heart shape in diamond is rare, so the cost goes up accordingly. As this was not feasible for you, you requested in writing for a round diamond necklace. As this is a standard design, there was no custom CAD work required.
In addition, the copyright statement is correct. If a customer sends another jeweler’s design, this cannot be copied outright as this leads to copyright issues.
As you requested the exchange to a heart-shaped diamond afterwards, we informed you that we would try our best, but couldn’t guarantee by Valentine’s Day as custom designs take longer to produce. You were informed about this in advance.
However, we do sincerely appreciate your feedback and will be looking to refine our communication process as it didn’t meet the higher quality standards we are known for.
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![Susana]()
Susana Sent on 11/27/2018Don’t be fooled
My husband bought me one of Angara’s opal rings as my engagement ring. It was absolutely gorgeous and just my style. I was so excited to wear it in public. I wore it almost every day, making sure to remove it before washing my hands and being mindful of it. After a few weeks, the opal stone cracked and a piece fell off. I contacted Angara about this problem and they proceeded to tell me that opal is an “extremely fragile” stone. They sent me some tips on how to care for it and if I wanted to replace the stone, it would be $350. So I let this one slide, paid the $350 and got my stone replaced. The second time I was EXTREMELY careful with my new stone. In fact, I probably wore the ring once a month, on very special occasions. I made sure to follow all their tips and not get the stone wet. Next thing I know, the stone chips again, which really caught me by surprise considering I was conscious of not even bumping my hand on things. I reach out again and they basically tell me there is nothing they can do and proceed to tell me how fragile opal is. I was so devastated but paid the $350 to replace it ONCE AGAIN and this time I make sure to buy warranty. I promised myself I wouldn’t wear it until our wedding day. Wedding day comes, I strictly used it for the ceremony and took it off for reception. The next day, I am at a restaurant eating sushi and I notice the stone is GONE. It completely fell out of its socket and if course I couldn’t find it. I reach out to Angara, ready to use my warranty only for them to tell me warranty doesn’t cover damage or loss of stones! Angara even told me I should look into getting an opal necklace instead of a ring. Why would you offer opal rings if you knew how delicate they are? My husband paid so much money for a beautiful ring and now I’m left with a stoneless ring.Angara.com's reply:
Hello Susana,
We are sorry to hear that your experience has not been a pleasant one. We follow a simple rule of treating customers the way we would like to be treated, and in that spirit we have tried to go above and beyond.
It is important that I mention that your ring was purchased two years ago. On the issue of the warranty, please note that we do not have any record of you purchasing a warranty in our system. Further, we have not received any proof from you to the contrary despite having requested it. Even without the warranty, we replaced the opal the first time for free. When scratches, nicks, etc kept reoccurring, we did charge you for the opal replacement. We pride ourselves on doing the right thing and treat our customers as we would like to be treated by businesses that we buy from.
Thousands of our customers wear opal rings proudly every day without issue. It is extremely uncommon for us to need to repair or replace an opal due to chipping or scratches - the fact that you have needed this multiple times is indeed strange and most unusual. Opals, and many other gemstones, are quite durable as long as they are properly cared for.
Best Regards,
Barbara Stein,Sales Manager & Personal Jeweler
Customer Service Manager
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