FOREVER AND COMPANY Reviews
Reviews
4.8 out of 5 rating
4.8 out of 5 rating
12 Reviews
97% recommend it
Awards
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User2991986 Sent on 03/04/2017Ashley with Ashley Vause Events planned the wedding for my daughter and her staff created a wonderful day-of coordination experience. Their team arrived before the ceremony and handled everything from set up to organizing the wedding party throughout the day, they were there until the end of the night and even packed the car with gifts for the bride and groom. My experience was excellent! -
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Kathy Sent on 04/06/2017We hired Ashley Vause late due to a tricky situation with our venue coordinator possibly leaving her position. We liked her right away. Helpful. Organized. Responsive. We had all of the details done, vendors booked, decorations bought/assembled, google docs shared. She just needed to be apprised of our vision, brought up to date about where we were and what the day should look like. We had phone calls, many emails & texts. We were excited to have her be part of our day. On the day itself there were issues (some listed below). Given Ashley had 2 people on her team helping her, these should have been addressed and handled with more awareness, more swiftly & efficiently. 1) Her team was not introduced to us. We didn’t know who the 2 members were and had to ask very late in the day. 2) Being a 2-bride wedding, one of the brides was in a different area and didn’t see Ashley (or team) until right before the ceremony at 4:30PM. 3) Head Table place cards were not put out. When this was noticed by us (right before the ceremony) we were told they didn’t know what those cards were for (!). They were later placed in the right order but backwards from what was stated on the google doc (which she had access to), so key family members were at the back of the ballroom and we had our backs to the majority of the guests. On the day sadly we don’t think she and her team were seasoned enough to deal with a wedding for 100 Guests. With 3 people on her team total PLUS the venue coordinator, there was ample assistance to handle unexpected events, carry out the necessary details agreed ahead of time and to touch base throughout the day. What happened is frustrating because it could have been avoided (simple team intro and inventory of decorations for a start). Ashley is simply not experienced enough for where she claims to be. We would recommend her but only if you have the family or the time on the day itself to manage/oversee your expectations of her (which we did not).FOREVER AND COMPANY's reply:
On behalf of Ashley Vause Events, and my team, I would like to apologize and address each of your concerns as I highly value the details of your experience. Perhaps the easiest way to do this is to list them out in the order that you addressed them. I am puzzled by your statements. Particularly because of the praises you gave, your guests gave, and the other vendors on the day of the wedding and the texts after. My team and I were expected to arrive at different times of the day, which was also in the timeline you were given. When I first arrived I stopped by each of your rooms to check in on things, you were both getting ready for the day. One of our team members is a male and we agreed he did not need to go into the women’s room, however, each of you were in your room most of the day except just before the ceremony. My third assistant didn’t arrive until later in the day and her assistance was needed immediately when she arrived (to help pin a dress) she quickly introduced herself and I later introduced her. She also mentioned to me she had to tell you her name several times throughout the wedding day. It is a priority of Ashley Vause Events to make sure our brides do not have to worry about the little details. Our strongest desire is for you to be in the moment and enjoy your special day. In the case of your wedding, we utilized the venue coordinator to ensure all tasks were completed. In an effort to address this concern, I reached out to the venue coordinator (who placed out the place-cards at the table). The only Google Doc I received It does not appear that there were specific seating assignments for the head table. A specific seating order was never addressed to me personally or mentioned during our talks, just that people were at specific tables, but not in particular order. I would be happy to show anyone the paperwork and communications and recordings if there are further questions to be addressed.
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