Aspen Glen Club Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
18 Reviews
94% recommend it
Awards
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Diane G. Sent on 01/23/2019
Winter Wedding at Aspen Glen
We had a winter wedding in January at Aspen Glen and it was beautiful!! The weather cooperated and we were able to have the ceremony outside. Alyse and the staff were wonderful to work with. They take care of so much before and during the event that it makes it very stress free. I highly recommend Aspen Glen!!!
Photos: Meredith Soy Photography www.meredithsoy.com -
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Kim Sent on 10/13/2018If you are looking for a wedding venue, do it here! You will find nothing but the best service from Alyse Billington and the Aspen Glen Club team - they truly made all of our dreams come true!! It was the best day of our lives. -
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Taylor Sent on 06/23/2018Beautiful venue! Overall experience was amazing! Great help, and professional employees! Event coordinator made sure everything was set up exactly how I asked! She did a wonderful job accommodating the needs to my event!
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Christina P. Sent on 09/26/2019Wonderful event - Planning nightmare
First I want to state that our wedding was amazing. On the day of things went off with few hitches for a 150 person event. The staff was kind and we got many, many compliments from guests. Everyone loved our wedding. I’ve been hesitating to write this because the event itself was great and I don't like leaving negative reviews. However, our experience working with Aspen Glen was not great.
We booked Aspen Glen in June of 2018 for our July 2019 date and they went through multiple event planners in that time frame. We struggled to get a response from anyone in a timely fashion for this reason. We didn’t see an updated price for our banquet food or an updated menu even though our tasting was in March and we kept asking for confirmation of our menu. My mom had very specific desires for the wine to be served, and while she was told very early on we could have what she wanted, one to two weeks prior to our wedding the beverage manager told her it wasn’t possible and that he didn’t remember telling her that. My husband’s father witnessed the staff setting out chairs for the ceremony two hours before it was supposed to start and they were a couple short - he heard the staff tell a manager that “everything was out”. Luckily two guests were doing the music and we had the exact right number.
And finally we’ve been struggling to get an itemized invoice from them to pay the final bill (it’s been two months). They keep sending copies of receipts with bulk charges (like buffet for 149 and a price without what the per person charge is or a breakdown like their brochure so we are unable to compare to our contract) and even a mystery charge for over $1.5k for “rentals” that we are not able to get anyone to explain to us despite the fact that we were told dish-ware, chairs, tables, etc were included in the facility fees. Hey, maybe it’s that $1.5k discount the September bride mentioned in her review.
Honestly, we had a great wedding and the price for the valley was incredible but the headache of dealing with them was no fun. -
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Mackenzee M. Sent on 09/22/2019A lot of internal chaos
The important thing is that the wedding went off without a hitch and was absolutely beautiful.
However, from April to September Aspen Glen went through 4 different wedding coordinators (they kept firing them - for good reasons), all of which were completely incompetent. My wedding was in the middle of September and we didn't have a menu until the end of July. I was able to negotiate a discount with the previous coordinator for their poor service ($1500). She lied to me and said she had permission from upper management to do this, provided me with an addendum to the contract, and then promptly destroyed all evidence. When she was fired, it was a lengthy battle with management, but they ultimately honored the price once they wrapped their heads around what just happened. There was a tremendous amount of stress (wayyy more than your average wedding) and very poor communication in the months leading up to the event. It was a constant uphill battle. Kerri took over the week before my wedding and was really great to work with. She's the only one who has a clue as to what is going on around there. She was training Maddie for the position, who was great as well. The scenery was beautiful - the pictures don't do it justice. You have access to take pictures on the golf course, but they are reluctant to let you, so you just have to stick up for yourself - it was in my contract so I did it. Dining staff was a little overzealous and kept clearing tables to the point where there were no water glasses. Bar tender disappeared around 9pm and was rather hard to find, but he was great when he was around.
Overall, I would recommend them WITH CAUTION. They literally performed a miracle for my wedding to go as well as it did, and I honestly have no idea how they pulled it off. There was a lot of advocating for myself and digging my heels in until they honored their end of the agreement. If Kerri and Maddie remain in their positions, I see a bright future for Aspen Glen.
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