Austin Limousine Reviews

Reviews

• Marisa Sent on 11/28/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Town Car Travel is always a pleasure to work with! We use them anytime we need a limo or car service! They're professional, reliable and their prices are extremely competitive. The drivers are always so friendly and accommodating. Thanks to Steve, Sarah and everyone at Town Car Travel for their help and great customer service!

  Town Car Travel is always a pleasure to work with! We use them anytime we need a limo or car service! They're professional, reliable and their prices are extremely competitive. The drivers are always so friendly and accommodating. Thanks to Steve, Sarah and everyone at Town Car Travel for their help and great customer service!
• Cristina Sent on 08/04/2008
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Exceptional service and professionalism. This company is excellent and the drivers are there to serve you.

  Exceptional service and professionalism. This company is excellent and the drivers are there to serve you.
• Jenny Sent on 08/03/2010
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  nice, clean cars, very attentive drivers and very affordable! slight little issue with one of the cars when they couldn't find the pick up location for the grooms men (it was an address that does not appear on any GPS). the problem was not so much that they were lost - but instead of calling the best man (who was the designated contact person for the guy's limo), he called the BRIDE! we had designated the best man and the maid of honor as contact people just in case there were any issues... they called me instead just as i was trying to get into my dress! it all worked out fine - but they shouldn't have called me! it was just a small hiccup in an otherwise flawless day!

  nice, clean cars, very attentive drivers and very affordable! slight little issue with one of the cars when they couldn't find the pick up location for the grooms men (it was an address that does not appear on any GPS). the problem was not so much that they were lost - but instead of calling the best man (who was the designated contact person for the guy's limo), he called the BRIDE! we had designated the best man and the maid of honor as contact people just in case there were any issues... they called me instead just as i was trying to get into my dress! it all worked out fine - but they shouldn't have called me! it was just a small hiccup in an otherwise flawless day!
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• Adrianna W. Sent on 08/14/2022
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Groom was late to his own wedding

  We hired Austin limo to get us to and from our wedding venue. One for the groomsmen, one for the bridal party and one to bring us at the end of the night . Bridal party was picked up promptly with a child’s seat and was brought to the venue. As we were almost at the venue, we got a distressed call from the groom stating that the limo never came for the groomsmen. The driver went to the venue to pick the groomsmen up. Thankfully our event coordinator was quick and told the driver that he was to drive them to our venue and not pick them up there. I spoke with Austin limo the day before to confirm timing and addresses which all were correct. I spoke with them to voice my displeasure and nothing has been done to rectify this. Thanks to Austin limo, my husband was late to his own wedding.

  We hired Austin limo to get us to and from our wedding venue. One for the groomsmen, one for the bridal party and one to bring us at the end of the night . Bridal party was picked up promptly with a child’s seat and was brought to the venue. As we were almost at the venue, we got a distressed call from the groom stating that the limo never came for the groomsmen. The driver went to the venue to pick the groomsmen up. Thankfully our event coordinator was quick and told the driver that he was to drive them to our venue and not pick them up there. I spoke with Austin limo the day before to confirm timing and addresses which all were correct. I spoke with them to voice my displeasure and nothing has been done to rectify this. Thanks to Austin limo, my husband was late to his own wedding.

  Austin Limousine's reply:

  Hello Mrs. Coderre and Congratulations!
  We would like to acknowledge and apologize for the mishap. We understand how important this day was for both you and your husband and how upset you must be. There are no excuses for this as it was human error. The driver picking up your husband and the groomsmen also had your return for the end of the evening. He unfortunately looked at the wrong reservation and this is why he went directly to the venue. As soon as the event coordinator saw him and pointed out his error, he left immediately to pick up your husband and his party, getting him to the venue as quickly as possible. Again, we cannot apologize enough for the confusion and would of course, like to right this wrong. Please feel free to contact our office so we can discuss further. Austin Limousine Service Team