FilmLife Moments Reviews

Reviews

Awards

17

• Mackenzie H. Sent on 08/11/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best Videographer ever

  Trenton was amazing. We were unsure if we wanted to book a videographer or not at first and couldn't be happier we did. As he arrived, he was respectful, kind, caring and you could tell he was passionate about his videos. At the end of our wedding he gave us a sneak peak, which I'm still blown away on how he was able to edit that quickly. Having a videographer was the best decision we made, and having Trenton was the best gift we received.

  Trenton was amazing. We were unsure if we wanted to book a videographer or not at first and couldn't be happier we did. As he arrived, he was respectful, kind, caring and you could tell he was passionate about his videos. At the end of our wedding he gave us a sneak peak, which I'm still blown away on how he was able to edit that quickly. Having a videographer was the best decision we made, and having Trenton was the best gift we received.
• Pegah O. Sent on 04/22/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best Videographer!!!

  We had the pleasure of working with Trenton for wedding on 4/16/22. I CANNOT emphasize how AMAZING Trenton was. We met with him to talk about our timeline and he brought so many different ideas to capture our day. He is very creative and great at what he does. His work left us in happy tears at the end of our wedding when he surprised us with a teaser of our day. He is supper pleasant to work with, responses very quickly to messages and made sure our day was captured from the beginning to end. If you are looking for a great videographer that can make you laugh, emotional and tell you what to do add a bit more of spark to your video, stop looking and go with Trenton.

  We had the pleasure of working with Trenton for wedding on 4/16/22. I CANNOT emphasize how AMAZING Trenton was. We met with him to talk about our timeline and he brought so many different ideas to capture our day. He is very creative and great at what he does. His work left us in happy tears at the end of our wedding when he surprised us with a teaser of our day. He is supper pleasant to work with, responses very quickly to messages and made sure our day was captured from the beginning to end. If you are looking for a great videographer that can make you laugh, emotional and tell you what to do add a bit more of spark to your video, stop looking and go with Trenton.
• Leanna H. Sent on 08/15/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Professional, Fast editor, PERFECT footage never misses a moment

  I HIGHLY recommend Trenton due to his professionalism, social media presence, FAST edits, and thorough and beautiful footage. I didn't plan on getting a videographer, and actually booked one at the last minute a few months before. I am SO grateful I made the decision to have a videographer. It helps you relive every moment, but also makes all of the details (like your decor, flowers, etc) really come to life. It is worth the money.
  -
  Our pre-meeting was very thorough. Throughout the entire process and wedding day Trenton was very professional, direct, and friendly. We enjoyed working with him day of!
  
  He was extremely fast editor and was generous enough to gift us with an awesome social media teaser within 48 hours after our wedding! So grateful for that. He also provided day of social media snippets for us throughout the day.
  
  When I went back to look at the RAW footage I was so impressed that he had been using multiple cameras and angles through the entire day to get every detail, every important moment, but also cover all of the shot from multiple angles to ensure nothing was missed. It was all so beautiful and I hadn't even noticed he had been doing that the whole time!
  
  Thanks Trenton!

  I HIGHLY recommend Trenton due to his professionalism, social media presence, FAST edits, and thorough and beautiful footage. I didn't plan on getting a videographer, and actually booked one at the last minute a few months before. I am SO grateful I made the decision to have a videographer. It helps you relive every moment, but also makes all of the details (like your decor, flowers, etc) really come to life. It is worth the money.
  -
  Our pre-meeting was very thorough. Throughout the entire process and wedding day Trenton was very professional, direct, and friendly. We enjoyed working with him day of!
  
  He was extremely fast editor and was generous enough to gift us with an awesome social media teaser within 48 hours after our wedding! So grateful for that. He also provided day of social media snippets for us throughout the day.
  
  When I went back to look at the RAW footage I was so impressed that he had been using multiple cameras and angles through the entire day to get every detail, every important moment, but also cover all of the shot from multiple angles to ensure nothing was missed. It was all so beautiful and I hadn't even noticed he had been doing that the whole time!
  
  Thanks Trenton!
Are you interested?
Send a message
• John C. Sent on 07/01/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Magic Makers

  Trenton and Bethany are magic makers. They are incredibly passionate and thoughtful storytellers. We appreciate their detailed approach and story sessions leading up to the wedding day. The combination of both prepared us mentally and emotionally for our big day.
  
  We love that our wedding video represented us as a couple and captured our true personalities. We’re impressed with all the details they added throughout our wedding film, including shots of all our friends and family (something important to us) and flashback videos. Some of those moments that we didn't even know that happened, and now they are moments we’ll get to cherish forever.
  
  Don't think twice about hiring Film Life Moments; it's worth the investment and then some. The only regret I have is not buying more add-on packages. Cody and I highly recommend Trenton and Bethany for all your videography needs! Thank you again for everything!
  

  Trenton and Bethany are magic makers. They are incredibly passionate and thoughtful storytellers. We appreciate their detailed approach and story sessions leading up to the wedding day. The combination of both prepared us mentally and emotionally for our big day.
  
  We love that our wedding video represented us as a couple and captured our true personalities. We’re impressed with all the details they added throughout our wedding film, including shots of all our friends and family (something important to us) and flashback videos. Some of those moments that we didn't even know that happened, and now they are moments we’ll get to cherish forever.
  
  Don't think twice about hiring Film Life Moments; it's worth the investment and then some. The only regret I have is not buying more add-on packages. Cody and I highly recommend Trenton and Bethany for all your videography needs! Thank you again for everything!
  
• Kimberly D. Sent on 11/17/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Just Do It!

  Slow-Motion Video Booth FOR THE WIN! We loved it and our guests were absolutely obsessed with it! It was such a fun experience and value-add for our big day. It's even more fun watching the highlight reel over and over. I highly recommend this add-on by Film Life Moments - it was the highlight of the night!

  Slow-Motion Video Booth FOR THE WIN! We loved it and our guests were absolutely obsessed with it! It was such a fun experience and value-add for our big day. It's even more fun watching the highlight reel over and over. I highly recommend this add-on by Film Life Moments - it was the highlight of the night!
• Teresa Sent on 08/03/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Event Planner

  I can't say enough positive things about Film Life Weddings! I recently worked with them and was extremely impressed! Trenton was very professional, yet, easy going. He exceeded my expectations in bringing my mood board to life! I highly recommend using them for your next special event. You definitely will not be disappointed!

  I can't say enough positive things about Film Life Weddings! I recently worked with them and was extremely impressed! Trenton was very professional, yet, easy going. He exceeded my expectations in bringing my mood board to life! I highly recommend using them for your next special event. You definitely will not be disappointed!
• Jessica Sent on 02/05/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We are so happy with Trenton and Bethany! This cinematography couple did such an amazing job on our wedding video. They captured some of the best moments and we loved their unique and creative direction style. We are truly thrilled and so happy with our wedding video. I can’t wait to watch this every year on our anniversary!

  We are so happy with Trenton and Bethany! This cinematography couple did such an amazing job on our wedding video. They captured some of the best moments and we loved their unique and creative direction style. We are truly thrilled and so happy with our wedding video. I can’t wait to watch this every year on our anniversary!
• Anthony Sent on 01/28/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Jon and Trent were both amazing! Our pictures and video came out great! The phot hard cover book that we ordered came out amazing !! They were both attentive to our changing schedule the day of the big day. They had a lot of patience with all of our guests that were also trying to take pictures with their phones ( I know that can get annoying ). I would definitely recommend Awesome future Productions to friends and family! Thank you guys again for helping us keep our memories forever

  Jon and Trent were both amazing! Our pictures and video came out great! The phot hard cover book that we ordered came out amazing !! They were both attentive to our changing schedule the day of the big day. They had a lot of patience with all of our guests that were also trying to take pictures with their phones ( I know that can get annoying ). I would definitely recommend Awesome future Productions to friends and family! Thank you guys again for helping us keep our memories forever
• Sabrina Sent on 08/24/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Trenton and Bethany produced a beautiful video for our wedding. Showing it to family and friends they said it was a perfect representation of the day and the love that was in the air. The video was heartfelt and definitely got myself and others watching it a little teary eyed. I hardly even noticed that they were there and that's big because we wanted a video that was natural yet romantic. They were diligent about capturing all the big moments that were important to us and for that I am very grateful. I highly recommend them!

  Trenton and Bethany produced a beautiful video for our wedding. Showing it to family and friends they said it was a perfect representation of the day and the love that was in the air. The video was heartfelt and definitely got myself and others watching it a little teary eyed. I hardly even noticed that they were there and that's big because we wanted a video that was natural yet romantic. They were diligent about capturing all the big moments that were important to us and for that I am very grateful. I highly recommend them!
• Evan Sent on 05/03/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  These guys did Awesome! My wife and I were blown away by our wedding video! Leading up to the wedding I was really on the fence on about having a videographer, I was concerned about having too many people with camera's running around and getting in the way of everything, or the videographer and photographer stepping on each other's toes. But none of this was a problem! Trenton and Bethany did a superb job of capturing great shots while not getting in the way of the moment. During the day I hardly even realized they were there, and at the same time they got great shots that made for the best wedding video I could imagine. I would recommend them to anyone!

  These guys did Awesome! My wife and I were blown away by our wedding video! Leading up to the wedding I was really on the fence on about having a videographer, I was concerned about having too many people with camera's running around and getting in the way of everything, or the videographer and photographer stepping on each other's toes. But none of this was a problem! Trenton and Bethany did a superb job of capturing great shots while not getting in the way of the moment. During the day I hardly even realized they were there, and at the same time they got great shots that made for the best wedding video I could imagine. I would recommend them to anyone!
• Andrea Sent on 08/29/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My husband and I could not have been more pleased to have hired Trenton as our videographer for our wedding. He was able to capture all of the important, special moments that day with high quality video resolution. My husband and I really liked Trenton's professionalism and how quick he was to respond to any of our questions. He also helped me organize an outline for the day of events. He was so helpful and great!

  My husband and I could not have been more pleased to have hired Trenton as our videographer for our wedding. He was able to capture all of the important, special moments that day with high quality video resolution. My husband and I really liked Trenton's professionalism and how quick he was to respond to any of our questions. He also helped me organize an outline for the day of events. He was so helpful and great!
• Megan Sent on 02/10/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Truly Stunning Work

  Your eye for capturing beauty and emotion in your videos is truly exceptional. Your work is a true art form!! Always a pleasure working with your team! till the next one...

  Your eye for capturing beauty and emotion in your videos is truly exceptional. Your work is a true art form!! Always a pleasure working with your team! till the next one...
• Gianni Sent on 02/27/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I have been to several weddings this year that all took place before my own and not one wedding had a videographer. I think this was in part due to it being too expensive and they all figured that their photographer could do a well enough job that they didn't need a video. O-M-G.... after getting our videos back I can now say that hiring Lexoria/Awesome Future Productions was the BEST investment, and one that should not be sacrificed. I knew that I wanted to have a 3-4 minute "trailer" of our wedding. I had seen this done and I thought it was a creative way to view your wedding in a few minutes. Lexoria has TONS of these trailers online and I instantly knew I wanted to hire them after seeing their work. The way Trenton (our videographer) and the editor knew how to assemble each part to show case our day perfectly is truly an art. Now, Trenton is awesome! He was very helpful when we went over the details of our wedding beforehand, was attentive, answered all of our questions, and showed genuine care in making sure everything went as planned. He has a very pleasant personality and I could tell he was working very hard to make sure that he was getting all of the details of our wedding. When we received our videos ( we purchased a trailer and extended video) we were so moved! Trenton was able to capture the most important parts of our day and both videos came out OUTSTANDING. Both videos were so beautiful and it took us right back to our wedding day.
  

  I have been to several weddings this year that all took place before my own and not one wedding had a videographer. I think this was in part due to it being too expensive and they all figured that their photographer could do a well enough job that they didn't need a video. O-M-G.... after getting our videos back I can now say that hiring Lexoria/Awesome Future Productions was the BEST investment, and one that should not be sacrificed. I knew that I wanted to have a 3-4 minute "trailer" of our wedding. I had seen this done and I thought it was a creative way to view your wedding in a few minutes. Lexoria has TONS of these trailers online and I instantly knew I wanted to hire them after seeing their work. The way Trenton (our videographer) and the editor knew how to assemble each part to show case our day perfectly is truly an art. Now, Trenton is awesome! He was very helpful when we went over the details of our wedding beforehand, was attentive, answered all of our questions, and showed genuine care in making sure everything went as planned. He has a very pleasant personality and I could tell he was working very hard to make sure that he was getting all of the details of our wedding. When we received our videos ( we purchased a trailer and extended video) we were so moved! Trenton was able to capture the most important parts of our day and both videos came out OUTSTANDING. Both videos were so beautiful and it took us right back to our wedding day.
  
• Alex Sent on 11/29/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Proof is in the pudding… or in this case our wedding video check it out…
  
  https://youtu.be/X0mdr_cECOE.
  
  My fiancé and were planning on abandoning the idea of having a videographer. As many of you know weddings can be expensive. However, many friends insisted I’d be disappointed without a wedding video or at least a highlight video.
  
  Trenton and his lovely wife were referred to me by my friends Dina and John. After viewing their highlight video I had learn more about www.awesomefutureproductions.com. Not only did Trenton work with my budget, but he really took the time to learn our style he was soooooo easy to work with. Trenton was on time, affordable, and attentive to detail. He was even patient when I insisted on a few details that just couldn’t happen due to copy right laws.
  
  I highly recommend Awesome Future Productions. I look forward to watching my video for many years.
  

  Proof is in the pudding… or in this case our wedding video check it out…
  
  https://youtu.be/X0mdr_cECOE.
  
  My fiancé and were planning on abandoning the idea of having a videographer. As many of you know weddings can be expensive. However, many friends insisted I’d be disappointed without a wedding video or at least a highlight video.
  
  Trenton and his lovely wife were referred to me by my friends Dina and John. After viewing their highlight video I had learn more about www.awesomefutureproductions.com. Not only did Trenton work with my budget, but he really took the time to learn our style he was soooooo easy to work with. Trenton was on time, affordable, and attentive to detail. He was even patient when I insisted on a few details that just couldn’t happen due to copy right laws.
  
  I highly recommend Awesome Future Productions. I look forward to watching my video for many years.
  
• Inda Sent on 12/03/2016
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Trenton is an incredible filmmaker with a great eye. He has a strong work ethic and will do whatever it takes to capture the emotion and atmosphere of your wedding. He is reliable and efficient as a filmmaker and an editor...and his equipment, as well as knowledge of that equipment, is extensive. My advice is to Sit back, relax and ENJOY your wedding- let a true professional like awesome future productions do the heavy lifting and capture the magical moments of your day.
  These two really know what they are doing and are pleasant, reliable, prompt and prepared! 5 stars all around- and as a somewhat picky perfectionist, I'm pretty tough to please. Thank you so much- you are worth every penny and more!

  Trenton is an incredible filmmaker with a great eye. He has a strong work ethic and will do whatever it takes to capture the emotion and atmosphere of your wedding. He is reliable and efficient as a filmmaker and an editor...and his equipment, as well as knowledge of that equipment, is extensive. My advice is to Sit back, relax and ENJOY your wedding- let a true professional like awesome future productions do the heavy lifting and capture the magical moments of your day.
  These two really know what they are doing and are pleasant, reliable, prompt and prepared! 5 stars all around- and as a somewhat picky perfectionist, I'm pretty tough to please. Thank you so much- you are worth every penny and more!
• Josh Sent on 03/06/2017
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  It was great! They have packages to work with your budget. Was worth it. Check their portfolio to see what works best for you. Mom and pop feel dynamic duo couple. They I willing to work with your ideas. They get the picture(pun intended). I was skeptical at first about the video thing. I actually show the trailer video they made for us to people when they ask about my wedding. Very useful

  It was great! They have packages to work with your budget. Was worth it. Check their portfolio to see what works best for you. Mom and pop feel dynamic duo couple. They I willing to work with your ideas. They get the picture(pun intended). I was skeptical at first about the video thing. I actually show the trailer video they made for us to people when they ask about my wedding. Very useful
• Danica Sent on 08/28/2017
  4.9 out of 5 rating

  4.9
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Trenton & Bethany did an amazing job with our video & they are super easy to get along with!
  We met Trenton the day before our wedding for a walk through. We had them at our wedding from 2pm-ish to 11pm-ish. We got our 1st preview of our video about a month-ish after our wedding, but before that, they posted on their social media little snippets of the day & they got some super adorable stills of me with my dog (who is basically the center of my world). it was unexpected & really sweet! So make sure to follow them.
  They did a 15 sec mini video & a 5 min video for us. The day we actually got our entire video, was about 3-ish mths after the wedding. They are super quick!
  Cute & funny thing about our video is our first dance. We did not practice our dance & we basically winged it the day of. Well, it was a bit of an uncoordinated disaster & me & my husband had our first "fight" trying to direct one another, all the while he still had the mic on (LOL). They did a fantastic job editing that part & making it seem like to was a very romantic moment, when in fact, it was the most stressful 3.5 minutes of our entire day!
  I didn't really notice them there during the ceremony, but again, you don't really notice anyone when you are walking down the isle or saying your I do's. They were with me & my inappropriate sense of humor for the entire time I was getting ready & they captured some really sweet getting ready moments.
  They also take direction very well! I have a weird facial paralysis thing & I told them to keep focus on my left side of the face as much as possible & that is exactly what they did. Don't skip out on the video! They will work with you and & budget If you are thinking of getting a professional video made of your day, definitely do! Tthe day and night fly by so fast, you will want something to remind you of your wedding and see some of the things you might have missed.

  Trenton & Bethany did an amazing job with our video & they are super easy to get along with!
  We met Trenton the day before our wedding for a walk through. We had them at our wedding from 2pm-ish to 11pm-ish. We got our 1st preview of our video about a month-ish after our wedding, but before that, they posted on their social media little snippets of the day & they got some super adorable stills of me with my dog (who is basically the center of my world). it was unexpected & really sweet! So make sure to follow them.
  They did a 15 sec mini video & a 5 min video for us. The day we actually got our entire video, was about 3-ish mths after the wedding. They are super quick!
  Cute & funny thing about our video is our first dance. We did not practice our dance & we basically winged it the day of. Well, it was a bit of an uncoordinated disaster & me & my husband had our first "fight" trying to direct one another, all the while he still had the mic on (LOL). They did a fantastic job editing that part & making it seem like to was a very romantic moment, when in fact, it was the most stressful 3.5 minutes of our entire day!
  I didn't really notice them there during the ceremony, but again, you don't really notice anyone when you are walking down the isle or saying your I do's. They were with me & my inappropriate sense of humor for the entire time I was getting ready & they captured some really sweet getting ready moments.
  They also take direction very well! I have a weird facial paralysis thing & I told them to keep focus on my left side of the face as much as possible & that is exactly what they did. Don't skip out on the video! They will work with you and & budget If you are thinking of getting a professional video made of your day, definitely do! Tthe day and night fly by so fast, you will want something to remind you of your wedding and see some of the things you might have missed.

Are you interested?

Send a message