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Babette's Gowns Reviews

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Reviews

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20 Reviews
64% recommend it
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  • Jessica
    Jessica G. Sent on 11/15/2019
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    Bridal Gown

    Growing up in the area, I've always associated Babette's with prom/formal/pageant gowns. I was happy to learn that they offered bridal as well. They took the time to pick out different styles of gowns to make sure I could visualize the possibilities and noted what styles best suited my figure. After alterations through Babette's, my gown looked perfect! I love looking back on pictures and seeing how beautiful it turned out.
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    Ksenia Sent on 10/29/2015
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    This was my first weekend together with my daughter as we both so busy , we had 3 appiitements scheduled 3 hours apart at 3 different stores and Babettes was our first . After trying the gowns and understanding that the services are so unique at Babettes we cancelled our appiitements at other places and purchased our wedding gown here .
  • Angela
    Angela Sent on 10/18/2016
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    When I first got engaged, my sister was in town. I wanted to do something wedding-related with her, since she wouldn't be in town for much of the wedding planning. So my mom, sister, and I decided to look at wedding dresses. The girl at Babette's was very sweet and helpful. I unexpectedly ended up finding "the one" that day! My dress came in very quickly, and the seamstress made it fit me like a glove. Semi-last minute, I swapped out the belt that the dress came with for a new belt, which had crystals all the way around the waistline. The seamstress attached it to my dress beautifully, and it only took a couple days. Overall, Babette's was easy to work with and very accommodating. I'd definitely recommend them to a friend for wedding dress shopping!
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    Peyton Sent on 02/08/2016
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    Great store! Found a dress that I loved and I can't wait to wear it to prom!! The sales lady was very helpful and pulled many dresses that interested me!
  • Ryan
    Ryan Sent on 04/11/2016
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    After searching all the stores in my area, with no luck, I made the 2.5 hour drive to Babette's Gowns... and found the PERFECT dresses for my bridesmaids! I had a Sunday morning appointment with Pam & she was phenomenal to work with! I had brought 3 of my 4 bridesmaids with me and Pam made us all feel welcome, while being fun, professional and helpful!! I was searching for a slate blue colored, long dress for my bridal party, that would be flattering on all figures - Babette's did not let us down! They are the only store that had the color I had been searching for! Pam measured my bridesmaids and took care of everything for me. After the order was placed, the gowns came in sooner than estimated and they are stunning!! I fully recommend Babette's to everyone looking for a gown - wedding/school dance/anything! They are the best!
  • Grace
    Grace Sent on 03/23/2015
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    This is such a nice little boutique! I found my wedding dress here and it was EXACTLY the dress I was envisioning (designer and all)! I made an appointment. My personal sales associate, Claire, listened to the details I was looking for, immediately thought of a dress she had, and pulled it. It was the first gown I put on and I knew it was the one!!!!! I tried on a few more dresses just to make sure but I purchased it! They also gave me a bonus coupon for an accessory discount since I payed in full that day!
    Also, I'd like to mention that Claire was a fantastic sales associate! I recommend to request her for your bridal appointment, and to reserve the space so that you are the only bride at that time. She was genuine with her opinions and I didn't feel pressured to purchase any expensive accessories to go with it. And since I was the only bride in the entire store at my scheduled appointment, Claire had full focus on me and what my needs and wants were. It really was a great memory that I will always have with my mother, future mother-in-law, and maid of honor.
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    Keriayn Sent on 04/10/2016
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    This place is truly wonderful! Whether you are looking for wedding, special occasion or prom! You will find ONE of a kind gowns here!
    They also are so nice and they work with you to help you find the dress of your dreams!
    I was in a wedding this past summer, amd i acquired my dress from babettes. I had to get it in a certain color and material...i found a dress i was in LOVE with but didnt come in the correct color/fabric needed. So, babbettes special ordered it for me! I felt so beautiful the day of one of my best friends weddings. I have never been more pleased or comfortable somewhere as i was at babettes. I didnt feel judged my curvy figure either, they had no issue whatsoever helping me with alterations in house!
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    Donna Sent on 10/20/2014
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    We purchased all of our dresses--bride, bridesmaid and mother-of-the-bride dress at Babettes in Bridgeville. The girls were extremely helpful--we loved Claire, Jesse and Pam. My daughter's dress was absolutely gorgeous! Lots of styles and prices to fit any budget and no presssure in deciding, but lots of help and ideas! I highly recommend Babettes.
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    Jessica Sent on 11/26/2011
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    Babette's found a beautiful gown for my mother! Most places we had went before were very rude and did not have bigger sizes. They told my mother that every gown she had tried on was gorgeous and that she should get that one. Well when we went to Babette's the staff was very nice and actually told my mother the truth. We also found my bridesmaids gowns their and they offered me a discount because I have 9 girls! I'm so happy I went to Babette's and wished I would have known earlier about this little shop to get my Bridal gown. Thanks Babette's!
  • User1530234 Sent on 02/08/2014
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    Very excellent service. We walked in on a Saturday with my sister who was in from out of town. They fit us in and did a great job. Claire was so patient with us and really helped. I would recommend them
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    Justine Sent on 05/04/2016
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    My gown from Babette's was absolutely stunning. I couldn't have asked for a better purchase off of the floor, but wow, was I not expecting the alterations to be over $500 just for a few bustles! Everytime I had a fitting, I was usually attended by an older lady who was very sweet and helpful. However, when she was not there, the young girls who help with fittings are not very friendly at all, nor are the ones who check out at the register. I do suggest trying on Babette's bridal dresses, but do not expect much customer service UNLESS you are lucky enough to be paired with the older lady! The seamstress did go out of her way to put an addition on my dress while I waited in the store which was nice, instead of having me come back in a week.
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    Amanda Sent on 05/29/2012
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    Had a nice collection of dresses, but not very organized, defiantly need more room. The people working their are very nice and the seamstress was very good.
  • User2124203 Sent on 05/08/2015
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    I had the ententions on getting my Prom dress from babette's so i go inside and the place is a MESS! It's unorganized you have to look supper hard to find a dress. The store is too small for all of those dresses. Also it feels like there is so much dust in the air. The dresses are pretty don't get me wrong i found a beautiful dress. Though there place is out dated && needs more room its way to crowded. Moving along i had my dress altered to fit me. I told them when my Prom was and they took sooo long!!! Prom was approaching with a gap of 5 days until and still no dress they are unprofessional and when you call the workers seem to give off that idc attitude. Theres no exuse on why the dress should take that long. I'm going to 2 Proms and i took my dress to this other place they took a week with my other dress. Babette's is about 2-3 weeks over due. Its unexceptable and i will never recommend anyone to this place.
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    Nicole Sent on 02/17/2019
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    Save your money and time and go somewhere else!

    Went for a fitting for a bridesmaid dress. First girl came over and asked us if we needed help. I told her I was there for a bridesmaid fitting . She looked at me like a deer in headlights . She asked me my name and walked away . Came back , asked me the brides name and month and then walked away again. She then came back when the phone rang and and was on the phone for more than 15mins. My mother , my two small kids, and myself just stood there . After she was done on the phone she walked away . Finally after 30+mins of waiting(from the time we first entered the store) , an older lady came over and said "you the one that needs measured?". I said yes. Then the older lady (who could not even find a measuring tape)measured me and was rude and down right FAT SHAMED me! If you are bigger than a size 12-14 , DO NOT go to this store! They don't have dresses bigger than 12-14 to try on because "most women are smaller than that " in her words. So, they charged me an extra $40, I couldn't even try on a dress to get an idea of how it would look on my body and was Fat Shamed in front of everyone there! It's 2019 ,the biggest dress you have is a 12-14 and you are going to FAT SHAME me in front of everyone that was in there?!
    SAVE YOUR MONEY & TIME AND GO ANYWHERE ELSE!!!
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    Meredith S. Sent on 04/20/2019
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    Bad experience made worse by horrible customer service! -10/10, do not recommend!

    I purchased my wedding dress here in 2018. It was a positive experience and I left a happy customer. Fast forward a year later, I scheduled my first fitting. Since I opted for the layaway program, everyone I’d spoken with on the phone told me I could pay the rest of the balance anytime, no problem. We arrived promptly for our appointment, escorted to the bridal suite. My mom, friend and I all waited patiently to be seen. Twenty minutes go by, no one had checked on us. Then this guy walks in, asks when I purchased the dress and what it looks like. Confused, I tell him last April and showed him a picture. At this point, I’m wondering why my dress isn’t hanging in the suite, ready for alterations. He proceeds to tell me he can’t find it and it could have been put back out on the floor and sold. We were all shocked as he seemed to not care and told us he’d continue to look. Considering I had made this appointment two weeks in advance, why were they just now trying to locate my dress?! Another 20 minutes go by and he comes back with a shop girl, asks to see my picture again and tells me they still can’t find it. At this point, we are all starting to get upset and I’m trying not to panic. After being there for an hour and 45 minutes, we decided we’d waited long enough with no answers, we got up to leave. My mom said something to a group of girls in the showroom and he proceeded to yell at her to get out. My friend and I turned around to address him because we wanted an explanation on what the hell was going on. He told us he had been the manager there for 20 years, which completely contradicted his complete lack of professionalism in handling this situation. I asked him why if I made my appointment two weeks ago, my dress waiting for me to begin alterations? He had no response. But he did tell us at least 3x that he was leaving the next day to visit his son whom he hadn’t seen in a year. Not sure what that had to do with my missing dress, but ok. He also tried to manipulate the conversation when I told him if he couldn’t find it, I wanted my money back. My friend stepped in to say “we get you have a life but this is her wedding dress and you’re the manager. How are you going to fix this? What’s your cell number? How late is the shop open?” etc. This was a very emotional, tense situation made 10x worse by the most unprofessional person I’ve dealt with. He never once apologized or tried to deescalate the situation. The only positive part of this nightmare is they did find my dress hours later. I get that things go missing, staff changes, etc. But the fact that we endured hours of unnecessary stress and were treated horribly by management was not worth it at all. Do not go here.
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    Kristina P. Sent on 03/26/2019
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    Bridesmaid Dress Hell

    Do NOT use this vendor for bridesmaid dresses. I was appalled by the customer service. I've never seen such bad customer service before. I had 6 bridesmaids, only one lived locally and could try on the dress I ordered by Jenny Yoo. It was not a cheap dress. Out of the 6 bridesmaids, only 1 received the correct sizing of the dress. In fact, my sister, who tried the dress on in the store, was given the wrong size. The other 5 girls had to call with their measurements to order the dresses. I talked with the owner multiple times who said they ordered the dresses based off the sizing book they have in the store. Only problem was that their sizing was COMPLETELY off from what Jenny Yoo's website shows online. Two friends who needed a size 2 were given a 14 and a 16. Another bridesmaid called to order a size 6, even though they recommended an 8, and they still gave her a size 8 anyways. Fortunately, her and one other brides could flip their dresses due to sizing. They only thing that was offered to my bridesmaids was free on-sight alterations. One of the girls lives in Dallas, TX, and they other lives in Washington DC. They were having their dresses altered the night before the wedding. Hemming the dresses was not included in the free alterations. I argued with the owner of the store multiple times. I couldn't believe what such bad customer service I was being offered. The alterations department was great though. They had everything fixed in a timely matter, but the seamstress blatantly stated that based off their measurements, they should have never been ordered a size 14 and 16 dress. Five out of the 6 girls had to have alterations to their dress. Two of them had to pay for it out of their own pocket because of this store's mistakes.
  • User2379982 Sent on 10/20/2015
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    I find one thing in common with all the reviews and I agree after going to the store to look for a dress that the staff is TERRIBLE!! One girl particularly sticks out in my mind..the manager!! she was miserable and rude to all the customers. She leads by examples because the entire store needs a major attitude adjustment!! Sorry you live your miserable lives working in a store with over priced dresses collecting dust thinking you work at in NYC.. The shopping experience should be exciting for the prom dress shopper but instead your customer service is driving buyers elsewhere. I looked around the store and ran out of there as fast as I could!
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    Kristal Sent on 04/09/2018
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    So many beautiful dresses to choose from. The girls waiting on me, well they completely ignored us because they all 4 were helping another girl so I picked out dresses and did their job and when I needed them to clip dress or anything I had to tap on a shoulder of one of the many girls waiting on the other guest whom was also getting a prom dress. Maybe we didn't look like we had enough money maybe? I don't know why. But when that girl left and they realized that we didn't really have a max price range, then they all were so helpful! Alterations were done fast. But I was initially told it would be $40-60. Then told it was going to be $100 because she had to cut so much off. When we got it, she had cut the train off the dress! With no train in the back it was all bulky and hunched together. Manager insisted that the seamstress would not have done that unless we had told her to. I wouldn't have bought a dress that is completely different from what I wanted for $700! Some of the beading was missing and they assured me they would fix it. When I picked it up even more was missing and there were strings hanging in more than a few places. The straps weren't tightened enough. We took it to another alteration place to see if they could salvage it. It had looked like a kindergardener had put scissors to the dress. The little old ladies in their family owned seamstress shop were appalled and we were all just so let down that it was originally such a beautiful dress. They were able to fix some things. But they couldn't make the dress grow. She actually has to wear heels to prom because if she doesn't the dress comes up to her ankles and looks silly. They also said she had folded the hem 3 times and that she made it way too wide and that was another reason it looked so bulky at the bottom. They were able to take apart that part and fix the hem right and it did give her quarter inch more dress. Imagine the dress in the picture cut up to her ankles.
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    A Sent on 06/30/2008
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    Would not recommend Babette's. Overall customer service was very poor, did not return phone calls timely, called store multiple times during normal business hours--phone would ring and ring-no one available to answer the phone. Had a large bridal party, all of the dresses came late and in incorrect sizes, to benefit their alteration side business. Very difficult to work with and do not put the customer first. I recommend if you find a dress you like to find out what stores offer the dress from the manufacturer, so you don't have to deal with this store. Had to fight with store to pay for alterations to fix the dresses b/c they did not order the dresses in the correct size.
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    Steph Sent on 10/08/2014
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    Their customer service is as horrible as their business practice. 3 weeks go by and i have not heard anything from them. I call them to see what is going on so I can schedule a second fitting. They tell me they haven’t even started my dress! It is now 2 weeks before my wedding, I go in for this second fitting. The dress must have been done that day because the only thing that was correct was the piece of material I asked them to remove. The top was way too tight, the bottom was too loose and it was never hemmed at all. Mind you i already paid for all this to be done. I met with the seamstress and told her the bottom is too loose she tells me she is not going to change it because that is how it is suppose to be! I ask about the hem and she fights me on that and says that it’s supposed to drag! I’m 5\'2\" this dress was dragging almost a foot on the floor. Finally she decides that she will pin it for a hem. They have the nerve to charge me again! What choice do I have at this point its 2 weeks before my wedding. They also tell me that she is bringing my dress home to work on it! (It had a orange stain on the dress when i picked it up!) They promise me in a week it will be ready. Sure enough Tuesday comes and no call from them! so Tuesday night I call asking what is going on because my wedding is a few days away. I get oh yea its ready you can come get it. I get there the next day and they have 2 garbage bags stapled together as the cover! The dress was never pressed and i paid for that also. It was so wrinkled because it was in a garbage bag!I get home and my dress was never touched it is still super long. The bussles are the cheapest things i have ever seen. I reported them to the BBB and they lied to them! Beware never go here you will be very sorry!