Bagels and Cakes Reviews
View more informationReviews
4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
22 Reviews
92% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.5 out of 5 rating
Awards
22
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Morgan Sent on 09/30/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We got our cake here. We did a two tier cake to cut and then sheet cakes out back. The two tier cake was absolutely gorgeous and exactly what we wanted. They were delicious and a good price!We got our cake here. We did a two tier cake to cut and then sheet cakes out back. The two tier cake was absolutely gorgeous and exactly what we wanted. They were delicious and a good price! -
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Calista Sent on 11/07/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This cake was amazing! Bagels and Cakes did an awesome job of capturing what we wanted perfectly. Dealing with them was seamless, and everyone loved the cake (including us)!This cake was amazing! Bagels and Cakes did an awesome job of capturing what we wanted perfectly. Dealing with them was seamless, and everyone loved the cake (including us)! -
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Kathryn Sent on 10/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
These cakes are AMAZING! I cannot say enough good things about this bakery. From the tasting to the final product everything was fantastic. Each sample we tried was delicious I wish I could have had more than two flavors. Lori was more than accommodating with what we were looking for in a design and helped us create something that was perfect for us. They worked within our price range and were willing to come up with multiple options to try and make our budget work. I would highly recommend this bakery for a wedding or any other event.These cakes are AMAZING! I cannot say enough good things about this bakery. From the tasting to the final product everything was fantastic. Each sample we tried was delicious I wish I could have had more than two flavors. Lori was more than accommodating with what we were looking for in a design and helped us create something that was perfect for us. They worked within our price range and were willing to come up with multiple options to try and make our budget work. I would highly recommend this bakery for a wedding or any other event. -
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Nichole Sent on 08/10/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
To begin, I love the family business and did my whole wedding through Club 86! It was the best decision I made!! The team at Bagels and Cakes made it so easy to pick out our cake and decide how to decorate it...the cake itself looked even better than I could have imagined! Sadly like many brides, I only got to enjoy the small bite of cake my husband fed to me! However it was delicious!! On top of that, every one of my guests went out of their way to tell us how much they loved the cake (many went ahead and had both flavors...we chose chocolate and the famous strawberry cake). The price was reasonable and I never worried about anything...these folks are professional and make sure everything is flawless for your special day!To begin, I love the family business and did my whole wedding through Club 86! It was the best decision I made!! The team at Bagels and Cakes made it so easy to pick out our cake and decide how to decorate it...the cake itself looked even better than I could have imagined! Sadly like many brides, I only got to enjoy the small bite of cake my husband fed to me! However it was delicious!! On top of that, every one of my guests went out of their way to tell us how much they loved the cake (many went ahead and had both flavors...we chose chocolate and the famous strawberry cake). The price was reasonable and I never worried about anything...these folks are professional and make sure everything is flawless for your special day! -
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Camille Sent on 07/25/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lori did a great job on our wedding cake. It was so delicious (we received many compliments from guests as well), and she did a great job decorating. Reasonably priced too. Highly recommend!Lori did a great job on our wedding cake. It was so delicious (we received many compliments from guests as well), and she did a great job decorating. Reasonably priced too. Highly recommend! -
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Meg Sent on 06/12/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Club 86 Bagels -Cakes and a Hole lot more came recommended from our wedding venue- Belhurst Castle, and we stopped by to learn more while in town for our menu meeting. We spoke with Lori before hand and her team was so thoughtful and had packaged an entire cake sampling kit for us to take (since we were traveling 2 hours back to where we had family before flying home). We were able to share the cake tasting with our family and collected their 'votes' on what they liked. All of the cakes were amazing- between the double chocolate, and the almond vanilla with buttercream, and the 5 other flavors we tried- we were blown away. We went with a classic yellow cake with a hint of almond flavoring, with vanilla buttercream- and it was delicious! We worked with Lori to talk through design remotely as we didn't live in the area, and we were able to send some images we liked from pinterest- and the cake turned out beautifully. Our cake served about 120 people and cost us $400.
We also ended up hiring this vendor to deliver a breakfast spread to us and our bridal party the morning of the wedding while getting ready, and this included boxes of coffee, amazing variety of hot egg sandwiches, fresh fruit, bagels, pastries, etc. to feed about 30 people. This was also delicious and they did a great job with this as well. We spent $250 on this breakfast.
We are so happy with how everything turned out and will be stopping in every time we are back up in the region for future orders, and would highly recommend them as a reliable, professional, DELICIOUS choice for wedding cakes and so much more!Club 86 Bagels -Cakes and a Hole lot more came recommended from our wedding venue- Belhurst Castle, and we stopped by to learn more while in town for our menu meeting. We spoke with Lori before hand and her team was so thoughtful and had packaged an entire cake sampling kit for us to take (since we were traveling 2 hours back to where we had family before flying home). We were able to share the cake tasting with our family and collected their 'votes' on what they liked. All of the cakes were amazing- between the double chocolate, and the almond vanilla with buttercream, and the 5 other flavors we tried- we were blown away. We went with a classic yellow cake with a hint of almond flavoring, with vanilla buttercream- and it was delicious! We worked with Lori to talk through design remotely as we didn't live in the area, and we were able to send some images we liked from pinterest- and the cake turned out beautifully. Our cake served about 120 people and cost us $400.
We also ended up hiring this vendor to deliver a breakfast spread to us and our bridal party the morning of the wedding while getting ready, and this included boxes of coffee, amazing variety of hot egg sandwiches, fresh fruit, bagels, pastries, etc. to feed about 30 people. This was also delicious and they did a great job with this as well. We spent $250 on this breakfast.
We are so happy with how everything turned out and will be stopping in every time we are back up in the region for future orders, and would highly recommend them as a reliable, professional, DELICIOUS choice for wedding cakes and so much more! -
Quality of service
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Kristen Sent on 11/17/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Club 86 Bagels and Cakes did such an amazing job with our wedding cake! We brought in a photo of what we wanted our cake to look like and it came out almost identical on the day of. The white cake with strawberry filling is absolutely phenomenal and the chocolate cake with chocolate mousse filling was amazing too! I love how they used a whipped icing, as it was much lighter and not too sweet. We received so many compliments on our cake and are so glad that we chose Lori to make our cake for us!Club 86 Bagels and Cakes did such an amazing job with our wedding cake! We brought in a photo of what we wanted our cake to look like and it came out almost identical on the day of. The white cake with strawberry filling is absolutely phenomenal and the chocolate cake with chocolate mousse filling was amazing too! I love how they used a whipped icing, as it was much lighter and not too sweet. We received so many compliments on our cake and are so glad that we chose Lori to make our cake for us! -
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User2513579 Sent on 01/21/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lori was extremely flexible and willing to make changes up to the last minute. The cake was both beautiful and delicious!Lori was extremely flexible and willing to make changes up to the last minute. The cake was both beautiful and delicious! -
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Jessica Sent on 11/16/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Working with Bagels and Cakes was a dream. Caitlyn made sure that we were on the same page as to our vision for a Lego cake and it turned out fantastic! The cake was not only beautiful, it tasted great! In addition, it was easy to get a gluten-free option added at the last minute!Working with Bagels and Cakes was a dream. Caitlyn made sure that we were on the same page as to our vision for a Lego cake and it turned out fantastic! The cake was not only beautiful, it tasted great! In addition, it was easy to get a gluten-free option added at the last minute! -
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User1990486 Sent on 12/30/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing baked goods! I have heard the owner is brusque to work with but we worked with one of her enployees Caitlin and she was very pleasant. We got a bunch of bite-sized desserts instead of a wedding cake and I would recomment them all. Canoli's, mini cupcakes, cheesecakes, and chocolate covered strawberries!Amazing baked goods! I have heard the owner is brusque to work with but we worked with one of her enployees Caitlin and she was very pleasant. We got a bunch of bite-sized desserts instead of a wedding cake and I would recomment them all. Canoli's, mini cupcakes, cheesecakes, and chocolate covered strawberries! -
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User2004834 Sent on 01/11/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Bagels n cakes did my wedding cake with less than a month notice because another baker dropped the ball. However - this did not faze them and they ultimately delivered exactly what I asked for and for a great price. Highly recommend them!Bagels n cakes did my wedding cake with less than a month notice because another baker dropped the ball. However - this did not faze them and they ultimately delivered exactly what I asked for and for a great price. Highly recommend them! -
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Katie Sent on 07/25/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had the strawberries and cream cake for our wedding and boy was it delicious! When we did our cake tasting, everyone bored hands down for it,and at the reception,everyone loved it! It was beautiful and yummy and they coordinated well with my florist for the flower cake topper. I'm extremely pleased and will continue to do business with them!We had the strawberries and cream cake for our wedding and boy was it delicious! When we did our cake tasting, everyone bored hands down for it,and at the reception,everyone loved it! It was beautiful and yummy and they coordinated well with my florist for the flower cake topper. I'm extremely pleased and will continue to do business with them! -
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User2410088 Sent on 11/04/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
People raved about our cake. White cake with strawberry filling, whipped creme frosting, decorated with blueberries and strawberries. It was gorgeous and mouth watering. I still can't believe the amount of people that told us it was the best wedding cake they had ever had. The price was very reasonable.People raved about our cake. White cake with strawberry filling, whipped creme frosting, decorated with blueberries and strawberries. It was gorgeous and mouth watering. I still can't believe the amount of people that told us it was the best wedding cake they had ever had. The price was very reasonable. -
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User1771655 Sent on 08/19/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We decided to have the two tiered strawberry layer cake as our wedding cake. Bagels and Cakes /Club 86 did not disappoint! Lori (Cake Lady) helped us evaluate a few scenarios with a desert table looking at the options, the quantity and the costs. We decided on the cakes for the best price and volume for our 200 count guest list. We had wanted a cake that the guests would enjoy and plentiful enough for all. Lori did a fabulous job with the decorating, taking my vague description adding real flowers and making it not only taste great but look beautiful as well. We had three additional full size two layer cakes for about 200 guests. We did not run out of cake and it appeared that there were very few remaining slices on the tables once the guests left. Enough cake for everyone at a very reasonable price. The cake was delicious!We decided to have the two tiered strawberry layer cake as our wedding cake. Bagels and Cakes /Club 86 did not disappoint! Lori (Cake Lady) helped us evaluate a few scenarios with a desert table looking at the options, the quantity and the costs. We decided on the cakes for the best price and volume for our 200 count guest list. We had wanted a cake that the guests would enjoy and plentiful enough for all. Lori did a fabulous job with the decorating, taking my vague description adding real flowers and making it not only taste great but look beautiful as well. We had three additional full size two layer cakes for about 200 guests. We did not run out of cake and it appeared that there were very few remaining slices on the tables once the guests left. Enough cake for everyone at a very reasonable price. The cake was delicious! -
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Jessica Sent on 06/26/20164.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
BEST CAKE EVER! Seriously. Not only did it LOOK amazing, but it tasted even better and was very affordable. Definitely get your wedding cake from here.BEST CAKE EVER! Seriously. Not only did it LOOK amazing, but it tasted even better and was very affordable. Definitely get your wedding cake from here. -
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Sierra Sent on 08/30/20164.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We cannot say enough about our cakes and how amazing working with bagels and cakes was for our wedding. We went in there and told them exactly what we wanted and they made it work beautifully. I was also able to get my groom's special cake for very cheap and she was so accommodating to what we wanted. I will use them for anytime I need a cake now!!We cannot say enough about our cakes and how amazing working with bagels and cakes was for our wedding. We went in there and told them exactly what we wanted and they made it work beautifully. I was also able to get my groom's special cake for very cheap and she was so accommodating to what we wanted. I will use them for anytime I need a cake now!! -
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Christie Sent on 10/11/20144.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
We ended up ordering two types of cake from Club 86 Bagels and Cakes: the white cake with strawberry filling and the carrot cake. Both were AMAZING. Both received rave reviews from guests (and us!). My husband and I knew that some guests do not like vegetables in cake form (i.e., carrot cake), which is why we ordered both flavors. The strawberry filling was fantastic (real chunks of berries and not jelly-like).
For about 100 people we ordered a two-tier cake and a half-sheet cake, and we had about 1/4 of the sheet cake left over as well as the entire top tier of the tier cake. The carrot cake kept extremely well in the fridge after the wedding (well over a week!) and we had no left over white cake. Unlike a lot of bakeries, Club 86 was actually able to use whipped cream frosting instead of buttercream. I prefer it because it's lighter and I don't like a thick crust of butter surrounding my cake. Most places wouldn't even entertain the possibility, but these guys did!
My only gripe would be that the cake decoration options weren't that spectacular. I found some beautiful sugar flowers on pinterest that they said were unable to be done, so we went with fresh flowers instead and delivered them on the morning of the wedding and we asked for simple piping decoration on the sides of the cake. Not a big deal at all in the end. The cake turned out to be gorgeous and delicious and we'd recommend them to anyone!!We ended up ordering two types of cake from Club 86 Bagels and Cakes: the white cake with strawberry filling and the carrot cake. Both were AMAZING. Both received rave reviews from guests (and us!). My husband and I knew that some guests do not like vegetables in cake form (i.e., carrot cake), which is why we ordered both flavors. The strawberry filling was fantastic (real chunks of berries and not jelly-like).
For about 100 people we ordered a two-tier cake and a half-sheet cake, and we had about 1/4 of the sheet cake left over as well as the entire top tier of the tier cake. The carrot cake kept extremely well in the fridge after the wedding (well over a week!) and we had no left over white cake. Unlike a lot of bakeries, Club 86 was actually able to use whipped cream frosting instead of buttercream. I prefer it because it's lighter and I don't like a thick crust of butter surrounding my cake. Most places wouldn't even entertain the possibility, but these guys did!
My only gripe would be that the cake decoration options weren't that spectacular. I found some beautiful sugar flowers on pinterest that they said were unable to be done, so we went with fresh flowers instead and delivered them on the morning of the wedding and we asked for simple piping decoration on the sides of the cake. Not a big deal at all in the end. The cake turned out to be gorgeous and delicious and we'd recommend them to anyone!! -
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User2595841 Sent on 05/03/20164.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We used Bagels and Cakes for a small wedding cake to cut as well as cupcakes for our guests. The vanilla cake with the strawberry filling is so delicious. You can't go wrong! We had an assortment of cupcake flavors. Everyone raved about all flavors, but our guests said the oreo and peanut butter cupcakes were fantastic. We are so glad we used Bagels and Cakes!We used Bagels and Cakes for a small wedding cake to cut as well as cupcakes for our guests. The vanilla cake with the strawberry filling is so delicious. You can't go wrong! We had an assortment of cupcake flavors. Everyone raved about all flavors, but our guests said the oreo and peanut butter cupcakes were fantastic. We are so glad we used Bagels and Cakes! -
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Mary Sent on 09/14/20154.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Bagels and Cakes is very well known in this region for supplying baked goods, and little wonder! A week after our wedding, our cake was still moist and delicious! Lori was great about answering our questions and entertaining our strange taste in pastry, and kind enough to explain why she would be unable to accommodate certain requests.
At times, she was very slow to respond to our emails, and difficult to get in touch with over the phone, but she did get back to us on everything eventually. Tastings were free, and she met with us while we ate to go through her portfolio and talk about our interests/needs/budget. She said she'd call us in to try the cake we wanted before we committed, but then never did-it's unclear if we misunderstood, or she forgot. She did provide us with the cake we wanted, and for the amount we paid, the cake price was very fair, even if you paid for delivery (we didn't).
I think they must plan on normal sized servings for their sheet cakes, because the sheet cake was said to serve 50, and I wound up with nearly a whole sheet cake leftover after my 100 person wedding. I would check to see how big servings are supposed to be, just so you know what to tell your servers.
Overall, we had a good experience and our cake was a smash hit (literally). We went with a very simple decoration on our show cake and topped it ourselves, but her portfolio showed some truly beautiful pieces of art called cake.Bagels and Cakes is very well known in this region for supplying baked goods, and little wonder! A week after our wedding, our cake was still moist and delicious! Lori was great about answering our questions and entertaining our strange taste in pastry, and kind enough to explain why she would be unable to accommodate certain requests.
At times, she was very slow to respond to our emails, and difficult to get in touch with over the phone, but she did get back to us on everything eventually. Tastings were free, and she met with us while we ate to go through her portfolio and talk about our interests/needs/budget. She said she'd call us in to try the cake we wanted before we committed, but then never did-it's unclear if we misunderstood, or she forgot. She did provide us with the cake we wanted, and for the amount we paid, the cake price was very fair, even if you paid for delivery (we didn't).
I think they must plan on normal sized servings for their sheet cakes, because the sheet cake was said to serve 50, and I wound up with nearly a whole sheet cake leftover after my 100 person wedding. I would check to see how big servings are supposed to be, just so you know what to tell your servers.
Overall, we had a good experience and our cake was a smash hit (literally). We went with a very simple decoration on our show cake and topped it ourselves, but her portfolio showed some truly beautiful pieces of art called cake. -
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User2328636 Sent on 09/22/20153.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 3.0 out of 5 rating
Lori and Caitlin were both so wonderful to work with. They helped us stay within our budget, and still provided a beautiful cake that everyone raved was delicious!Lori and Caitlin were both so wonderful to work with. They helped us stay within our budget, and still provided a beautiful cake that everyone raved was delicious! -
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User1655163 Sent on 06/10/20142.5 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 2.5 out of 5 rating
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Flexibility 1.5 out of 5 rating
This one is tricky, we wanted to do a dessert table and then have a small cake. Everything tasted amazing but being that it is a wedding and we did order a cake (though small) we expected our cake to look like the picture we gave them and it DID NOT. IT was ugly and looked like a cake a non professional would make. We were very disappointed. On the other hand everything tasted amazing.This one is tricky, we wanted to do a dessert table and then have a small cake. Everything tasted amazing but being that it is a wedding and we did order a cake (though small) we expected our cake to look like the picture we gave them and it DID NOT. IT was ugly and looked like a cake a non professional would make. We were very disappointed. On the other hand everything tasted amazing. -
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Kristen Sent on 06/01/20221 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Total nightmare…
My experience in May 2022: Lori Legott is a complete nightmare to work with. Stay far away from here for event cakes. She doesn’t respond to emails and can’t be bothered to talk to you on the phone. I was owed a refund due to a change in my order and after waiting weeks and not receiving it and not getting any replies to my emails, I finally got Lori on the phone. I was yelled at and told “It’s 36 f***ing dollars. It’s not that much money. I don’t have the time to do it. I’m too busy to talk to you.” I tried to schedule a call back at a more convenient time for her but she refused and threw the phone without hanging it up so I got to listen to the next 10 minutes of her cursing and screaming to her staff saying that she wouldn’t deliver my wedding cake. I ended up cancelling the order out of concern that she truly wouldn’t deliver my cake and I had to scramble to find a new baker last minute. I have since read many reviews regarding Lori’s extremely difficult personality.
In fairness, I was given a refund, but this does not make up for Lori’s disrespect, unprofessionalism, and disgusting behavior. The excuse I was given by a different manager (Alex) was that Lori’s husband recently passed away. Perhaps Lori was just lashing out with grief, but based on other reviews I have read, I believe this is her normal behavior and you should stay far away from this place.
For something as important as a wedding cake, choose to work with someone who values your special day and wants to create a joyful experience for you.My experience in May 2022: Lori Legott is a complete nightmare to work with. Stay far away from here for event cakes. She doesn’t respond to emails and can’t be bothered to talk to you on the phone. I was owed a refund due to a change in my order and after waiting weeks and not receiving it and not getting any replies to my emails, I finally got Lori on the phone. I was yelled at and told “It’s 36 f***ing dollars. It’s not that much money. I don’t have the time to do it. I’m too busy to talk to you.” I tried to schedule a call back at a more convenient time for her but she refused and threw the phone without hanging it up so I got to listen to the next 10 minutes of her cursing and screaming to her staff saying that she wouldn’t deliver my wedding cake. I ended up cancelling the order out of concern that she truly wouldn’t deliver my cake and I had to scramble to find a new baker last minute. I have since read many reviews regarding Lori’s extremely difficult personality.
In fairness, I was given a refund, but this does not make up for Lori’s disrespect, unprofessionalism, and disgusting behavior. The excuse I was given by a different manager (Alex) was that Lori’s husband recently passed away. Perhaps Lori was just lashing out with grief, but based on other reviews I have read, I believe this is her normal behavior and you should stay far away from this place.
For something as important as a wedding cake, choose to work with someone who values your special day and wants to create a joyful experience for you. -
Quality of service
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