Big D's Limo Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
20 Reviews
81% recommend it
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![Jared]()
Jared C. Sent on 09/02/2022Big D's Limos puts the D in Delightful!
Big D's Limos puts the D in delightful! They were on time, responsive and communicative. The transport aspect of our wedding was definitely something we were concerned about, as our wedding was in Lansing, but people were staying in Ithaca. Big D helped organize a timely and fun car service that got everyone to the venue on time. We saw some fun pictures and videos of people enjoying the sound system, lighting system and special "VIP Section." -
![Carina]()
Carina D. Sent on 08/17/2020Very Accommodating
They were very accommodating with our change of plans during COVID. They allowed us to change venues and locations multiple times. -
![Bridget]()
Bridget Sent on 07/14/201910/10 Would Book Again
The staff at Big D's were extremely easy to work with and accommodating of all our needs for our wedding. Our driver, Jeff, was an integral and bright presence in our day. He was unbelievably friendly and fun, offering a mint or bottle of water in between the craziness of the day, and always being willing to snap a group photo. He was patient with our large wedding party, and helped to keep the energy high. He was there to calm my nerves before walking down the aisle and thus proved to be much more than simply a driver. We do not hesitate to recommend Big D's, and especially Jeff! -
![Angela]()
Angela Sent on 07/18/2019Easy and reliable!
I was so happy that we decided to get transportation for our guests through Big D’s. Their online contract system made it extremely easy to book, which was awesome! They reached out to confirm my itinerary prior and the driver called me a couple days before the wedding to confirm everything again and introduce himself. Our driver was professional, flexible, and very kind! Everything went off without a hitch and everyone got home safe, not to mention that the ride home was a blast! -
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User2583050 Sent on 04/20/2016Excellent! Used Big D's for my wedding this April. Driver was promt and friendly. Limos were very clean. Big D's was very accommodating to our requests as we required several limos and a party bus for shuttling wedding party and guests to and from hotel, church, and reception. Communication with them for reservations and billing was terrific. -
User2066667 Sent on 03/14/2015i used big ds limos for my wedding and they were excellent!!! The driver joe showed up on time in a nice tuxedo. We had a awesome 28 pass white party bus that was fantastic. They had all the disco lights going and when i turned on the radio,omg that thing was loud and clear. When we got out of the church, joe had the red carpet put down. He even shoveled the snow out the way so that he can roll out the carpet. :) I couldnt ask for a better day with big ds limos!!!!!!
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![DennyC2014]()
Jennifer Sent on 10/10/2015We had two drivers (2 separate times) for our ceremony pictures, then after party) on our October 3rd 2015 wedding. Both drivers were receptive to our requests and during the after party. The ride was definitely a little bumpier than we would’ve liked on the second bus and that made for an uncomfortable evening when riding to and from Fayetteville, NY. This was the bus, however, and not the driver. Our driver was fantastic, getting us to all the places we needed to get to and doing so safely and without complaint. Getting a hold of Big D’s before the wedding left much to be desired as we were promised phone calls back that never came and we had to call instead. We received apologies. We wish communication had been better and that you didn’t have to leave a voicemail each time or wait on a phone call that never came. -
User2249733 Sent on 07/30/2015We were very disappointed with the service we received from Big D's on our wedding day. To be honest, we were even disappointed leading up to the event. Throughout the prior year, we hired Big D's for 3 other events. That being said, you would think they would offer a discount for our wedding as a token of appreciation for our business, but I actually had to ask them if they could do anything for us. Even so, it was only 10% off. It is VERY difficult to get in touch with them, and I had to hound them the week of my wedding to try to speak with someone to firm up the itinerary. When I finally did speak with someone, the girl mentioned extremely nonchalant that we would not be able to have our trolley the day of the wedding as it was out of service. There was no apology, nor was there a compensation. My husband later called them and they told us they would take $125 off the balance. This was complete garbage because they did no such thing. Again, I must have called them no less that 10 times asking why the $125 was not refunded to my credit card. One person told us that I would have to speak with my credit card company because they issued the refund and would send the paperwork to prove it. No paperwork ever came. It was not until a month after the wedding that we finally spoke with another person who actually did give us the $125 back. I imagine their plan was to bide some time hoping that we would just forgot about it and they would keep their money. Also, the day before the wedding we received a call from our driver who wanted to review our itinerary. This was the last thing I wanted to be doing while I get ready for my rehearsal dinner, especially since I already spoke with someone earlier in the week and he should have been informed. To make matters even worse, he told us he had the wrong start time written down. In summary, they are a total disaster with their administrative skills and customer service. It takes a lot for me to leave someone a poor review, but t -
![Ashley]()
Ashley L. Sent on 10/16/2022Horrible experience
My new husband and I are probably the most patient people you will meet. Big Ds Limo service was the worst part of our wedding day. The driver Louis was rude and demanding toward the bride and groom. And despite us confirming the schedule probably 4 times, the driver completed 2 of our 3 afternoon shuttles (running late of course) and then proceeds to sit in the parking lot and start trying to take a nap rather than go pick up the last shuttle who ended up missing our ceremony. He also made the bride go out outside when guests were arriving just so he could demand more money rather than just figure it out with one of the many people there to help - ruining the attempt of hiding the brides dress before the wedding. Horrible service. Also the radio/bluetooth would not work and he was not helpful at all in getting it to work. Will not be booking again and would not recommend. -
User1811337 Sent on 09/15/2014DO NOT USE THIS LIMO COMPANY. As soon as the limo driver showed up we got on the bus and it was freezing. We asked to turn the heat up and she said well were having an issue with the heat its not working and we dont have another limo for use today. I had to contact the company myself, and by the time we left it was 45 minutes after our departure time (I was paying for). The guy ended up meeting us and fixing it. That was great. 3 hours into having the limo, the driver says I think I counted the money wrong, and I am 100$ short. Extremely unprofessional about it. We get back clean the bus for them and then on Monday I get a $120 charge to my card. No one called, I was never notified my card was going to be used. I called and the extremely rude women on the phone explained that wether you go over 15 minutes they charge $120. I said I was not notified and explained why we were late from the start was not our problem. She then decided to have a fight with me about what I signed on my contract. Every hour late they charge $120. We were not an hour late and we were held up due to there unprofessionalism and not having the bus working properly. Then proceeded to hang up on me. I highly do NOT RECOMMEND Big D's terrible limo service.
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