big Fatty's catering Reviews

Reviews

• Mary M. Sent on 05/02/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great servie and amazing food

  We did a tasting with Lisa and we were sold. Her food is amazing and all the guests raved about it. She was on time, the layout was beautiful and the food was hot. I highly recommend hiring Big Fatty's Catering.

  We did a tasting with Lisa and we were sold. Her food is amazing and all the guests raved about it. She was on time, the layout was beautiful and the food was hot. I highly recommend hiring Big Fatty's Catering.
• Amanda R. Sent on 10/16/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing food!!

  My family loved the food!! Everyone kept saying how good it was and for such a great price. I was super impressed. They dropped off and set up the food on time. Would deff use this caterer again!

  My family loved the food!! Everyone kept saying how good it was and for such a great price. I was super impressed. They dropped off and set up the food on time. Would deff use this caterer again!
• Wendy H. Sent on 03/12/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing Food!

  The food was amazing! It was all made so well and reminded me of a home cooked meal, which is exactly what we wanted! She even had our plates made for us when it came time for us to eat!

  The food was amazing! It was all made so well and reminded me of a home cooked meal, which is exactly what we wanted! She even had our plates made for us when it came time for us to eat!
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• Abigail Sent on 05/30/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful and Reliable Service

  Lisa was thorough and quick when communication throughout the wedding planning process. She did all of the necessary prep work to make sure things went smoothly for our wedding. She went above and beyond to cover all food preferences and needs. Her staff really sealed the deal. They were all so kind and supportive through the entire meal. They made sure my husband and I were well taken care of and promptly cleared tables and helped our guests.

  Lisa was thorough and quick when communication throughout the wedding planning process. She did all of the necessary prep work to make sure things went smoothly for our wedding. She went above and beyond to cover all food preferences and needs. Her staff really sealed the deal. They were all so kind and supportive through the entire meal. They made sure my husband and I were well taken care of and promptly cleared tables and helped our guests.
• Sarah W. Sent on 03/17/2020
  4.4 out of 5 rating

  4.4
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Loved the food!

  The highlight of this catering is the taste of the food! We got so many compliments. She was punctual and had signs for the options. I also loved she prepared a plate for my husband and I. My only negative feedback would be that she said she would clear the tables of the dirty plates but did not.

  The highlight of this catering is the taste of the food! We got so many compliments. She was punctual and had signs for the options. I also loved she prepared a plate for my husband and I. My only negative feedback would be that she said she would clear the tables of the dirty plates but did not.
• Caitlyn G. Sent on 09/05/2019
  3 out of 5 rating

  3.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Great food poor attitude

  Her food is absolutely amazing! During the tasting everything went perfect but we it came down to the big day she was very rude to my family and guests her servers were nothing but professional. Family is everything to us so this has left a bad taste on our mouth about her. We paid a lot of money and didn’t deserve to be treated so poorly.

  Her food is absolutely amazing! During the tasting everything went perfect but we it came down to the big day she was very rude to my family and guests her servers were nothing but professional. Family is everything to us so this has left a bad taste on our mouth about her. We paid a lot of money and didn’t deserve to be treated so poorly.

  big Fatty's catering's reply:

  Oh, wow hate to hear this
  It's really hard to hear criticism but I have to accept that someone didnt feel valued. I am extremely busy the day of an event and try to stay behind the scenes and let my staff and food represent my company. The best I can do is say thank you for your honesty and I hope to be more engaging in the future. I have nothing but great thoughts of you and your family.
• Faith B. Sent on 10/25/2023
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Beware of this Vendor

  BEWARE OF THIS VENDOR !!!
  Lisa was hired for our wedding on 10.21.23. I understand that it was UT game that day but there is no excuse for watching the game in our venue when you're supposed to be catering our wedding. She was standoffish to all of my guests and I was never spoken to once by here during the wedding. Not only was the food served cold, but incorrect food was served and specialty diet food was placed on a ledge unknown to anyone and we found it the next day during wedding cleanup. Instead of using warming plates, food was placed in the oven briefly before served so she could get back to the game.We also paid to have them box up the food in to go boxes to have guests take. The left the to go boxes and lid of foil pans disregarded before they took off.
  The bartenders contracted through her were a joke. There was everything from 5 shots of liquor in a SINGLE drink, to them mixing water into drinks and trying to serve them. They also broke the seal on many liquor bottles and popped the cork on wines, so we can't even return them. I reached out to her personally before posting this review , and she just said my bad or my mistake to all our concerns. When asked for a partial refund, she completely ghosted me. We paid over 2000 for catering and it was not worth it.

  BEWARE OF THIS VENDOR !!!
  Lisa was hired for our wedding on 10.21.23. I understand that it was UT game that day but there is no excuse for watching the game in our venue when you're supposed to be catering our wedding. She was standoffish to all of my guests and I was never spoken to once by here during the wedding. Not only was the food served cold, but incorrect food was served and specialty diet food was placed on a ledge unknown to anyone and we found it the next day during wedding cleanup. Instead of using warming plates, food was placed in the oven briefly before served so she could get back to the game.We also paid to have them box up the food in to go boxes to have guests take. The left the to go boxes and lid of foil pans disregarded before they took off.
  The bartenders contracted through her were a joke. There was everything from 5 shots of liquor in a SINGLE drink, to them mixing water into drinks and trying to serve them. They also broke the seal on many liquor bottles and popped the cork on wines, so we can't even return them. I reached out to her personally before posting this review , and she just said my bad or my mistake to all our concerns. When asked for a partial refund, she completely ghosted me. We paid over 2000 for catering and it was not worth it.

  big Fatty's catering's reply:

  Unfortunately, there is a down side to being in business and an unhappy client is the worst. All of my efforts were to cater the foods ordered and service the guests with dignity and respect. I take full blame in any miscommunications about leaving togo boxes and extra foil pans for the guests to fill as wanted, (they were to fill their own). I did provide fried chicken (legs/thighs) and you had wanted some tenders for kids,(which I did not fulfill).
  The food was fresh, plentiful and served in chafers and backup held in ovens, (at the venue). The fried chicken was on a platter, which most weddings enjoy.
  We were on time, kept the buffet filled with rolls and backup and the non-alcoholic drink station stocked. I was extremely busy during service as were my servers. We kept tables bussed and garbage cleared.
  The 2 bartenders are experienced and professional. It was an ALL liquor bar and we did not provide the liquor so we wouldn't need to water down drinks. A standard 5 count is how drinks are poured but that does not translate to 5 shots.
  Again, I apologize for any miscommunication or for any unfulfilled expectations. You, your new husband and your guests and family were kind, complimentary and friendly to work with, both before and during the celebration.
  I'm a small business owner and try to take accountability for any issues that arise. I took your phone calls, listened to your cousin and treated you both with respect. Demands for money or negative reviews is where we are.
  I wish you, your family and friends nothing but good fortune.