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Quality of service
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Average response time
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Professionalism
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Flexibility
1.0 out of 5 rating
Great view. Unprofessional service.
I recently held my wedding here. The venue is absolutely stunning and we were lucky to have great weather. We would have written a raving review of the venue but the on-site coordinator, Angie Tocci, soured our whole experience. From the get-go, she was very disorganized and would often go for long periods of times before responding to our emails or requests. And when we would finally get ahold of her and she would have all these excuses as to why she went silent and make all these promises. It was very confusing to deal with because for a while everything would seem to be on track but as soon as the conversation was over, she would go silent again and eventually claw back her promises. We tried to work with it as much as we could but it all came to a head on the day of our wedding. I had at least 10 guests tell me after the wedding that they had or overheard someone else have really negative interactions with her. And I can only imagine the number of guests who were too polite to say anything. Most notably, she yelled at my sister in law right before the ceremony in front of everyone because she thought she was sitting in the wrong aisle. We confirmed later that Angie was wrong but my sister in law moved anyways, leaving my widowed mother in law having to sit by herself. She yelled at her very rudely and loudly in front of everyone which was quite embarrassing for my sister in law and just an awful tone to set right before a wedding ceremony. She also very curtly snubbed my elderly grandmother who simply asked to peek into the reception window to see the seating arrangement so she could plan how to get around (she is very old and it is difficult for her to get around new places). She also yelled at anyone she could at the end of the night because some guests forgot to take home the centerpieces (which is a very common thing that happens at a lot of weddings). I can understand telling guests no or encouraging them to take the centerpieces politely, but she was just nasty. It was so rude and unprofessional. And the thing is - our wedding wasn't event that complicated or extravagant. We even had a staff member tell us that we were one of the more easier guests that they've had! I can only imagine how she would have acted if the wedding was actually a lot or if we put a lot of pressure on her. Thankfully, we did not see too much of this ourselves that day and our guests were kind enough to not say anything until after the wedding day was over. I tried calling the venue after the wedding to speak with a manager or someone in hopes to save future weddings hosted there but no one was available so the receptionist took my info and told me someone would call me back. After no one called, I tried calling a couple more times but they didn't pick up. Really disappointing result. In conclusion, if you were thinking about having a wedding here, I'd say the venue is beautiful but not worth all the stress of the bad service. Especially annoying because the venue is so expensive. You'd think they'd have more professional service. And if you are already planning on having a wedding here, beware of Angie and hire a good planner and day-of coordinator to keep her accountable.
I recently held my wedding here. The venue is absolutely stunning and we were lucky to have great weather. We would have written a raving review of the venue but the on-site coordinator, Angie Tocci, soured our whole experience. From the get-go, she was very disorganized and would often go for long periods of times before responding to our emails or requests. And when we would finally get ahold of her and she would have all these excuses as to why she went silent and make all these promises. It was very confusing to deal with because for a while everything would seem to be on track but as soon as the conversation was over, she would go silent again and eventually claw back her promises. We tried to work with it as much as we could but it all came to a head on the day of our wedding. I had at least 10 guests tell me after the wedding that they had or overheard someone else have really negative interactions with her. And I can only imagine the number of guests who were too polite to say anything. Most notably, she yelled at my sister in law right before the ceremony in front of everyone because she thought she was sitting in the wrong aisle. We confirmed later that Angie was wrong but my sister in law moved anyways, leaving my widowed mother in law having to sit by herself. She yelled at her very rudely and loudly in front of everyone which was quite embarrassing for my sister in law and just an awful tone to set right before a wedding ceremony. She also very curtly snubbed my elderly grandmother who simply asked to peek into the reception window to see the seating arrangement so she could plan how to get around (she is very old and it is difficult for her to get around new places). She also yelled at anyone she could at the end of the night because some guests forgot to take home the centerpieces (which is a very common thing that happens at a lot of weddings). I can understand telling guests no or encouraging them to take the centerpieces politely, but she was just nasty. It was so rude and unprofessional. And the thing is - our wedding wasn't event that complicated or extravagant. We even had a staff member tell us that we were one of the more easier guests that they've had! I can only imagine how she would have acted if the wedding was actually a lot or if we put a lot of pressure on her. Thankfully, we did not see too much of this ourselves that day and our guests were kind enough to not say anything until after the wedding day was over. I tried calling the venue after the wedding to speak with a manager or someone in hopes to save future weddings hosted there but no one was available so the receptionist took my info and told me someone would call me back. After no one called, I tried calling a couple more times but they didn't pick up. Really disappointing result. In conclusion, if you were thinking about having a wedding here, I'd say the venue is beautiful but not worth all the stress of the bad service. Especially annoying because the venue is so expensive. You'd think they'd have more professional service. And if you are already planning on having a wedding here, beware of Angie and hire a good planner and day-of coordinator to keep her accountable.
User2694685 Sent on 07/21/2016The staff at Boscobel ruined my wedding. Although we had gone the day before and went over everything, when we arrived nothing was set up. They turned the sprinklers on while we were setting up and we got soaked. Random people walked right through our ceremony procession. We were told boscobel remains open to the public but that our ceremony would be private and that our cost was to ensure security and privacy. There was none. They locked us out of the bathroom several times. Then they told us we had to leave when we still had 1/3 left of what we'd paid for, we lost time with our photographer and our musicians that we paid for. Our guests were hassled and felt they were kicked out abruptly. We intend to pursue legal action. Some of our guests were even told by the front desk that there was no wedding there that day and that they were in the wrong place. I have never encountered such poor staff communication and incompetence in my life. Save yourself the tears and go somewhere else.
