Boscov's Travel Reviews
Reviews
4.3 out of 5 rating
4.3 out of 5 rating
12 Reviews
86% recommend it
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User1346623 Sent on 09/24/2013Boscov's Travel helped us plan an amazing honeymoon to Jamaica! They were extremely helpful and always available to answer our questions. Reasonable prices and excellent customer service! -
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Kaitlyn Sent on 07/16/2013We had a great experience working with Boscov's travel to find the best destination for our honeymoon. Our agent worked with our budget, and was very attentive to what we did and didn't want. We received a great deal for everything! We went to Couples Swept Away in Jamaica. My husband and I are planning on returning for our one year anniversary, and we will be visiting Boscov's travel to plan our trip! -
User2637195 Sent on 06/07/2016I booked a trip for my fiance and I for his birthday. I used a travel agent out of Harrisburg who i will leave unnamed. The trip was not a good one. I emailed Boscovs to tell them about my trip and have not received a response back. Not only did the agent not come through on the trip, she disclosed information about my trip to a 3rd party without my consent (an email which was provided to the head of boscovs travel). The e-mail i sent follows, but was never responded to.
"I wish I could say that the whole trip was a great one, but I can’t. I wasn’t happy with the planning --- did. I very much appreciate the fact that you tried to get everything together for me that you were able to. --- booked us 2 double bed instead of the King size bed that I had requested. I asked the front desk for a King size bed and it took them over 4 hours after arriving for us to finally get a room that had a king size bed. Basically the first day of the trip was just waiting around to get us a room that we could stay in and a quick dinner. John is a larger man and I asked if I would need two tickets for him, so that he could ride on the plane. We were booked with two single seats, so I was under the impression that he would be fine with just one. We had to switch seats all over the plane to try to get us to sit together on the way home as he was too large for one seat. I expressed that he was a larger man, but that wasn’t taken into consideration. We were very embarrassed that we had to ask everyone to switch so that he wouldn’t squeeze them. He was very embarrassed and upset when we had to keep moving to ensure everyone else was comfortable. I also asked --- to find a resort that provided Patron and if not available it had to have Silver Don Julio, even if it wasn’t the deal that she gave us, that would be fine and I would book a different trip. Those are the only two things that John drinks. She told me that they didn’t have Patron but that they had Silver Don Julio
Boscov's Travel's reply:
Hello Janelle,
We regret to hear that your experience has not met your expectations. I would like to personally speak with you again to continue our conversation. Please call me at 610-779-8640.
I look forward to speaking with you.
Sincerely,
Pat K. Cinfici, President of Boscov’s Travel
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