Bridal and Formal Reviews

Reviews
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4.2 out of 5 rating
4.2
Good
421 reviews
Recommended by 84% of couples
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Quality of service 4.2 out of 5 rating
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Average response time 4.2 out of 5 rating
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Professionalism 4.2 out of 5 rating
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Value 4.3 out of 5 rating
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Flexibility 4.1 out of 5 rating
Awards
421




+39
User photos

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Kenzie Sent on 11/05/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Bridal Try on
Lacrecia was awesome!!!! I’m so glad they take walk ins bc i had 3 appointments that day and went in, in between my appointments and ended up finding my dress with her. She was super respectful with my time & budget. I’m so grateful she was there to help me!!!!!! Love her and the experience there!Lacrecia was awesome!!!! I’m so glad they take walk ins bc i had 3 appointments that day and went in, in between my appointments and ended up finding my dress with her. She was super respectful with my time & budget. I’m so grateful she was there to help me!!!!!! Love her and the experience there! -
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Ashley Sent on 08/30/20231 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 1 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 1 out of 5 rating
Bridesmaids dress
went to bridal and formal a couple of months ago for a bridesmaid dress. They do have a nice selection of dresses and most of the staff was pretty decent and I was happy until I ordered my dress and I got it back.
The lady did not measure me correctly. I tried to put it on and it took two woman to help me zip it up. They asked me how I liked it and I told them it was way to tight. I did not put on any weight. Around my bust or waist. The dress zips up under my arm at the bust. This was 2 inches off. I went home thinking maybe I could have...went to bridal and formal a couple of months ago for a bridesmaid dress. They do have a nice selection of dresses and most of the staff was pretty decent and I was happy until I ordered my dress and I got it back.
The lady did not measure me correctly. I tried to put it on and it took two woman to help me zip it up. They asked me how I liked it and I told them it was way to tight. I did not put on any weight. Around my bust or waist. The dress zips up under my arm at the bust. This was 2 inches off. I went home thinking maybe I could have it altered as the wedding was in two weeks. The seamstress said was unable to fix it. I called bridal and formal back and they said they could re measure me to see if I had gained any weight and they could try and put the dress on a stretch machine to
See if they could get it to fit. I did not even bother. They did not order my wedding dress correctly 18 years ago either. Do not bother going here to buy a dress. If they screw up they blame it on you, telling you that you must have put on weight. They would not help me out even though this is their fault. I trusted them that they knew what they were doing.
Now I am out a bridesmaid dress and I have to start from scratch with the wedding in two weeks. -
Quality of service
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Mdudleydesigns Sent on 08/14/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing bridal salon!
I had the pleasure of working with Mariah and she was a ROCK STAR! I was so nervous about dress shopping and she walked me through every single second of it. She really worked to understand what I liked and didn't like, and eventually, she pulled a certain Maggie Sottero dress that was THE DRESS. She helped me navigate my thoughts and feelings, gave me the space and time I need to process everything, and helped me visualize what my wedding dress would look like.I had the pleasure of working with Mariah and she was a ROCK STAR! I was so nervous about dress shopping and she walked me through every single second of it. She really worked to understand what I liked and didn't like, and eventually, she pulled a certain Maggie Sottero dress that was THE DRESS. She helped me navigate my thoughts and feelings, gave me the space and time I need to process everything, and helped me visualize what my wedding dress would look like.-
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+2 photos
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Quality of service
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5A161F6Ca1D8612F6A651E4Ed139B97Edfe03837 Sent on 07/15/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Had a great consultant
Thanks you Sam for all of your help! My dress was a hit with our friends and family. We appreciate your help and for your attentiveness!Thanks you Sam for all of your help! My dress was a hit with our friends and family. We appreciate your help and for your attentiveness! -
Quality of service
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Ronda Sent on 12/11/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect Shop for Any Bride
This bridal store was everything I dreamed of! The staff was absolutely amazing, they were very understanding in what I wanted and the look I was going for. They made sure that I was satisfied when purchasing and when I picked up my dress. I will recommend them to anyone!This bridal store was everything I dreamed of! The staff was absolutely amazing, they were very understanding in what I wanted and the look I was going for. They made sure that I was satisfied when purchasing and when I picked up my dress. I will recommend them to anyone! -
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A0393902Db1F516Ef5F95F6830938558A88Fb23C Sent on 11/12/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Loved my experience
Jean helped me say yes to the dress and I was able to find my perfect dress! So thankful for her and the service I receivedJean helped me say yes to the dress and I was able to find my perfect dress! So thankful for her and the service I received -
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Alex Sent on 11/06/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Picked perfect dress for
Very nice shop. Worked well with us.Very nice shop. Worked well with us. -
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Kaylee Sent on 10/05/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing bridal shop!!
Bobbi was awesome to work with!Bobbi was awesome to work with! -
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Nic S. Sent on 07/18/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
AMAZING I’ll never go anywhere else
I came in today to try on dresses just to see what I like and from the beginning the staff was so welcoming to me. I got to work with Kathleen who was so freaking nice and didn’t make me feel bad about myself or pressure me to try anything that wasn’t my style. She found a dress that’s absolutely perfect for my wedding! I can’t wait to go back and get the dress! Won’t go anywhere else 💕I came in today to try on dresses just to see what I like and from the beginning the staff was so welcoming to me. I got to work with Kathleen who was so freaking nice and didn’t make me feel bad about myself or pressure me to try anything that wasn’t my style. She found a dress that’s absolutely perfect for my wedding! I can’t wait to go back and get the dress! Won’t go anywhere else 💕 -
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Colleen Sent on 06/07/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great shopping experience!
Bridal and Formal was a great place to find a wedding dress. Kelly and the other consultants were all super kind and helpful. Kelly quickly directed me to dresses that were within my budget. They had both made-to-order and off-the-rack dresses at a range of price points. I tried on dresses at probably 7 or more shops. I ended up finding my dream gown there for $500 and took it home the same day.Bridal and Formal was a great place to find a wedding dress. Kelly and the other consultants were all super kind and helpful. Kelly quickly directed me to dresses that were within my budget. They had both made-to-order and off-the-rack dresses at a range of price points. I tried on dresses at probably 7 or more shops. I ended up finding my dream gown there for $500 and took it home the same day. -
Quality of service
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Sarah Sent on 05/01/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Personal experience, great service
Great selection and staff. Would recommendGreat selection and staff. Would recommend -
Quality of service
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Sandy Sent on 04/17/20224.6 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 4 out of 5 rating
Perfect dress, thank you!
Found the dress of my dreams after searching high and dry and I will forever be grateful to this team for their help, talent, and expertise. The best!Found the dress of my dreams after searching high and dry and I will forever be grateful to this team for their help, talent, and expertise. The best! -
Quality of service
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Isabelle Sent on 03/28/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Bridal and Formal Review
I visited Bridal and Formal during the pandemic and they made me feel safe while trying on dresses. The staff was very accommodating when I pulled extra dresses to try on and they had a broad price range. There was zero pressure to choose a more expensive gown or buy my accessories form them. The dressing rooms area was private for the small group I brought and there was enough room to move around to see how the dresses moved and felt. I live several hours away and they were willing to ship me my dress if I couldn't pick it up in person.I visited Bridal and Formal during the pandemic and they made me feel safe while trying on dresses. The staff was very accommodating when I pulled extra dresses to try on and they had a broad price range. There was zero pressure to choose a more expensive gown or buy my accessories form them. The dressing rooms area was private for the small group I brought and there was enough room to move around to see how the dresses moved and felt. I live several hours away and they were willing to ship me my dress if I couldn't pick it up in person. -
Quality of service
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Erin Sent on 01/07/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Incredible!
The place I bought my dress lost my veil. I walked in here and they immediately had someone helping me. They were so friendly and made me forget all of the frustration from having the original lost. Their selection is great and there employees know how to fit within what you want and make you feel like the fairytale bride. I came in sad, frustrated, and a bit angry and within a few minutes was laughing and smiling. I found a BEAUTIFUL veil here. I was disappointed about one aspect of it, so they called the designer while I was there to get it custom made to make sure it was EXACTLY as I imagined it. All of that...The place I bought my dress lost my veil. I walked in here and they immediately had someone helping me. They were so friendly and made me forget all of the frustration from having the original lost. Their selection is great and there employees know how to fit within what you want and make you feel like the fairytale bride. I came in sad, frustrated, and a bit angry and within a few minutes was laughing and smiling. I found a BEAUTIFUL veil here. I was disappointed about one aspect of it, so they called the designer while I was there to get it custom made to make sure it was EXACTLY as I imagined it. All of that and they also gave me 20% off. Quite honestly I am not sure why, there may have been a sale, maybe they felt bad for me, I don’t know, but I was so thankful for all of their help. -
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Corinne Sent on 09/13/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great consultation
This is a wonderful place. I worked with Bobbi for a wedding dress consultation. She was extremely helpful and had wonderful energy. She made the process so enjoyable! Great selection of gowns! Relatively low pressure sales tactics made the process of making this big purchase easier!
This is a wonderful place. I worked with Bobbi for a wedding dress consultation. She was extremely helpful and had wonderful energy. She made the process so enjoyable! Great selection of gowns! Relatively low pressure sales tactics made the process of making this big purchase easier!
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Quality of service
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Jenna Sent on 06/11/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect. Beautiful. Amazing.
The staff of Bridal and Formal helped my now husband plan my proposal there! It was a beautiful moment and a wonderful experience with Bonnie who helped me find my dress. My dress was a STEAL and I was able to get a veil and overskirt with it still under $2000! Absolutely love this store, my dress, and the staff!The staff of Bridal and Formal helped my now husband plan my proposal there! It was a beautiful moment and a wonderful experience with Bonnie who helped me find my dress. My dress was a STEAL and I was able to get a veil and overskirt with it still under $2000! Absolutely love this store, my dress, and the staff!-
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+4 photos
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Quality of service
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Adriana Sent on 03/30/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
How i got my lover back for good
My boyfriend broke up with me 8 months ago, because he felt i was cheating on him with a male friend of mine, i tried all i could to explain to him but he paid deaf ears, i was emotionally devastated because i really loved him until i saw a post on the internet about DR Ayoola, who helps people gain back their lost lover, at first i doubted if it was real because i never believed in such things but i decided to give him a try, I contacted him and he told me what to do and i did it then he did a Love spell for me The process of the spell to reunite lovers is...My boyfriend broke up with me 8 months ago, because he felt i was cheating on him with a male friend of mine, i tried all i could to explain to him but he paid deaf ears, i was emotionally devastated because i really loved him until i saw a post on the internet about DR Ayoola, who helps people gain back their lost lover, at first i doubted if it was real because i never believed in such things but i decided to give him a try, I contacted him and he told me what to do and i did it then he did a Love spell for me The process of the spell to reunite lovers is very simple and he works selflessly people the same way he restored my relationship within 48 hours and my boyfriend was calling and begging to make up with me again, if you need help to reaffirm your relationship or marriage problem. Here’s his contact, EMAIL (drayoolasolutionhome@gmail.com)or call him on whatsapp (+31684065675)or (website https://drayoolasolutionhome.com/ -
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Rebecca Sent on 11/27/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Jen was amazing
I absolutely loved my experience with Jen at bridal and formal. She was so helpful at pointing out my reactions to certain dresses and using the feedback I gave on dresses to help me find my dream dress. The best experience I had at a bridal store by far.I absolutely loved my experience with Jen at bridal and formal. She was so helpful at pointing out my reactions to certain dresses and using the feedback I gave on dresses to help me find my dream dress. The best experience I had at a bridal store by far. -
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Maria Sent on 11/09/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
So many options but not overwhelming with the help of the staff!
I came in with an idea of what I wanted and ended up with a dress I did not know would be the perfect fit..all thanks to the help of the staff! They are extremely knowledgeable and are able to help you pinpoint the exact style, color, length, etc. you need.I came in with an idea of what I wanted and ended up with a dress I did not know would be the perfect fit..all thanks to the help of the staff! They are extremely knowledgeable and are able to help you pinpoint the exact style, color, length, etc. you need. -
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Arabian Sent on 08/27/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect My wedding dress was just beautiful
Loved working with Bridal and FormalLoved working with Bridal and Formal -
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Julie Sent on 05/24/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
AMAZING selection and service!!!!!!
I can't say enough good things about bridal and formal! I recommend them to anyone looking for a wedding dress! Their selection is HUGE and the service is awesome! I never felt pressured to make a decision and they did a great job helping me find my absolute dream dress within my price range! Thank you for helping make my wedding day the best day ever!I can't say enough good things about bridal and formal! I recommend them to anyone looking for a wedding dress! Their selection is HUGE and the service is awesome! I never felt pressured to make a decision and they did a great job helping me find my absolute dream dress within my price range! Thank you for helping make my wedding day the best day ever! -
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Nicole Sent on 05/17/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Wonderful dress shopping experience
I had a wonderful experience dress shopping at Bridal and Formal. The stylist helping me shop was very attentive to my price point and style requests but also had me try a few things on the border of my suggestions to test the waters which was quite helpful in ruling things in or out. We moved quickly to see a lot of options during the appointment but I never felt rushed. I had a unique experience of getting to meet the designer as I ended up purchasing a dress from a trunk show going on at the time which made the day all the more special.I had a wonderful experience dress shopping at Bridal and Formal. The stylist helping me shop was very attentive to my price point and style requests but also had me try a few things on the border of my suggestions to test the waters which was quite helpful in ruling things in or out. We moved quickly to see a lot of options during the appointment but I never felt rushed. I had a unique experience of getting to meet the designer as I ended up purchasing a dress from a trunk show going on at the time which made the day all the more special. -
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Katy Sent on 02/05/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Gowns galore and customer service excellence!
I had the absolute best experience at Bridal and Formal finding my wedding gown! They have amazing customer service and the price was right! Jen did a fantastic job of helping to find my dream gown! Jen, Thank you so much for going above and beyond to help me find the perfect gown and making my dreams come true!I had the absolute best experience at Bridal and Formal finding my wedding gown! They have amazing customer service and the price was right! Jen did a fantastic job of helping to find my dream gown! Jen, Thank you so much for going above and beyond to help me find the perfect gown and making my dreams come true! -
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Caitlyn Sent on 01/14/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful selection for all sizes
A beautiful selection of dresses for all sizes, I was able to find my dream dress within the modest budget I set. I never felt pressured to buy and being plus size felt there was enough for me to try on! They asked what I wanted and helped me try on things I may not have even thought of, I was comfortable and they made me feel like I was the only bride there.A beautiful selection of dresses for all sizes, I was able to find my dream dress within the modest budget I set. I never felt pressured to buy and being plus size felt there was enough for me to try on! They asked what I wanted and helped me try on things I may not have even thought of, I was comfortable and they made me feel like I was the only bride there. -
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Lauren Sent on 01/09/20201.4 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 1 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 3 out of 5 rating
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Flexibility 1 out of 5 rating
Terrible experience!
Terrible experience! I had an appointment scheduled for the following weekend but decided to stop in on a Tuesday afternoon. Three employees were standing behind the desk and they greeted me when I walked in. The male associate asked about my wedding and showed me around the store. He let me know to check out the dresses and let them know if I would like to try anything on. After searching throughout the entire store not one employee came to check on me, including the person who said he would help me as there was one small group in the store trying dresses on. I walked to look at the newest arrivals near the entrance of the store and...Terrible experience! I had an appointment scheduled for the following weekend but decided to stop in on a Tuesday afternoon. Three employees were standing behind the desk and they greeted me when I walked in. The male associate asked about my wedding and showed me around the store. He let me know to check out the dresses and let them know if I would like to try anything on. After searching throughout the entire store not one employee came to check on me, including the person who said he would help me as there was one small group in the store trying dresses on. I walked to look at the newest arrivals near the entrance of the store and desk as there were two employees standing there talking. Not once did an employee approach me to see how I was doing, needed help or wanted to try on dresses.
I walked through to check the dresses I wanted to try on to see if it was even worth it asking for help. I decided it was not and walked past the desk as one employee made eye contact. While walking past they did not say a word to me as I exited the store. I was shocked at such terrible customer service for a bridal store that obviously was not busy. I would have understood if I did not have an appointment and it was very busy. I was very disappointed as this is a beautiful store, great layout and beautiful selections by style and price point. Unfortunately, I will not be returning due to this negative experience. I had been to two store in the past week which provided amazing customer service even when they were very busy with appointments and walk ins.
I hope this does not continue as this is a terrible experience for brides trying to find their wedding gown for their wedding day. -
Quality of service
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