Bridal Elegance Reviews

Reviews

• User2784910 Sent on 09/26/2016
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  The Bloomington IL location was very professional and helpful

  The Bloomington IL location was very professional and helpful
• Laura Sent on 06/05/2016
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  I got my dress there yesterday. I couldn't have been happier. My consultant was Kassi and she was extremely helpful, and PATIENT. I went way over my time and had to try on my last two contenders several times. She listened to what I wanted and helped me pick out veils and jewelry. She allowed me to have private moments with my sister and never pushed me about that taking time. This was the most plus size friendly experience I have ever had, there were so many options. My consultant also went with us to the bridesmaids' department and helped us there. Unfortunately I have a few criticisms that by no means we're deal breakers for me. The biggest... Read more

  I got my dress there yesterday. I couldn't have been happier. My consultant was Kassi and she was extremely helpful, and PATIENT. I went way over my time and had to try on my last two contenders several times. She listened to what I wanted and helped me pick out veils and jewelry. She allowed me to have private moments with my sister and never pushed me about that taking time. This was the most plus size friendly experience I have ever had, there were so many options. My consultant also went with us to the bridesmaids' department and helped us there. Unfortunately I have a few criticisms that by no means we're deal breakers for me. The biggest thing was that the majority of dresses I picked from their website were not there. Everything else was tiny nit picks. A huge shout out to Kim the receptionist, I was so nervous and she eased my mind. Overall, I would suggest it to any bride.
• User2584115 Sent on 04/05/2016
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  Went to the Ottawa, IL location and had a great experience! Was able to find a dress for myself (bride) and order dresses for all of my bridesmaids in the same visit. All of my bridesmaids had small children and the location was very accommodating!

  Went to the Ottawa, IL location and had a great experience! Was able to find a dress for myself (bride) and order dresses for all of my bridesmaids in the same visit. All of my bridesmaids had small children and the location was very accommodating!
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• User2513261 Sent on 01/21/2016
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  I had a wonderful experience and felt comfortable the whole time!

  I had a wonderful experience and felt comfortable the whole time!
• Kari Sent on 08/12/2014
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  Bridal Elegance in BLOOMINGTON, IL is the best store to get your bridal gown from. We were helped immediately by a consultant who took the time to listen to what I was looking for AND my budget. She never pressured me into feeling like I had to buy a more expensive dress and even asked if I wanted to see a dress that was over my price range before showing it to me (the answer was "no"). I was able to find a dress for ~$1k, which was my budget, and have my dream dress all at the same time!! They don't offer alterations, but I was able to find someone on my own time. Would definitely recommend!

  Bridal Elegance in BLOOMINGTON, IL is the best store to get your bridal gown from. We were helped immediately by a consultant who took the time to listen to what I was looking for AND my budget. She never pressured me into feeling like I had to buy a more expensive dress and even asked if I wanted to see a dress that was over my price range before showing it to me (the answer was "no"). I was able to find a dress for ~$1k, which was my budget, and have my dream dress all at the same time!! They don't offer alterations, but I was able to find someone on my own time. Would definitely recommend!
• Toni Sent on 03/15/2014
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  My experience with Bridal Elegance was outstanding!! Not only do you get your own personal stylist to help you throughout the process, Megan also made sure we had something to drink and did not in anyway push into buying a dress that we could afford. They also have lay-away, wich is also great.
  
  Megan is an exceptional, Bridal Elegance is exceptional. I will be doing my formal shopping there!

  My experience with Bridal Elegance was outstanding!! Not only do you get your own personal stylist to help you throughout the process, Megan also made sure we had something to drink and did not in anyway push into buying a dress that we could afford. They also have lay-away, wich is also great.
  
  Megan is an exceptional, Bridal Elegance is exceptional. I will be doing my formal shopping there!
• User1526948 Sent on 02/04/2014
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  Excellent service and very good value. Good selection as well

  Excellent service and very good value. Good selection as well
• Jayme Sent on 02/03/2014
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  She listened to my choices. Gave me honest positive and negative feedback about the dresses I tried on. She asked specific questions to.determine what I valued most in the dress and that led to me finding my dress. Most importantly all the girls knew me by name by my second visit. They made me feel.comfortable with my decision to order my dress here. Any question I had about the dress and its arrival were answered within 24 hours often less time. They followed up with me and have kept me updated about my dress status. I highly recommend this place. The only downside is the dressing room was far.away from the 360 mirrors which deminished.the experience and involvement of the people I brought with me.

  She listened to my choices. Gave me honest positive and negative feedback about the dresses I tried on. She asked specific questions to.determine what I valued most in the dress and that led to me finding my dress. Most importantly all the girls knew me by name by my second visit. They made me feel.comfortable with my decision to order my dress here. Any question I had about the dress and its arrival were answered within 24 hours often less time. They followed up with me and have kept me updated about my dress status. I highly recommend this place. The only downside is the dressing room was far.away from the 360 mirrors which deminished.the experience and involvement of the people I brought with me.
• Nicole Sent on 02/03/2014
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  I have bought my prom dress, my sisters prom dress and now my wedding dress here :) had a great selection of dresses to choose from, the girls helping me and my sister did a fabulous job! Made us feel very comfortable which is a must when dress shopping for a big event :)

  I have bought my prom dress, my sisters prom dress and now my wedding dress here :) had a great selection of dresses to choose from, the girls helping me and my sister did a fabulous job! Made us feel very comfortable which is a must when dress shopping for a big event :)
• Melissa Sent on 11/06/2013
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  I worked with Holly at Bridal Elegance for my dress. I live in Chicago and went to a few stores in the city but between the horrid level of service, limited selection, and outragous mark-up I ventured elseware. They have an excellent selection of dresses to choose from and can special order just about anything you don't see in the store! The service they provided was top notch and even had a seamstress available to make alterations to both of my dresses and my mom's. The money I saved by making a few trips to Ottawa changed the landscape of my entire wedding and I didn't sacrifice anything, except driving time. The quality of the dresses in the store range from a few hundred to thousands of dollars and the seamstress work that was completed was absolutely perfect.

  I worked with Holly at Bridal Elegance for my dress. I live in Chicago and went to a few stores in the city but between the horrid level of service, limited selection, and outragous mark-up I ventured elseware. They have an excellent selection of dresses to choose from and can special order just about anything you don't see in the store! The service they provided was top notch and even had a seamstress available to make alterations to both of my dresses and my mom's. The money I saved by making a few trips to Ottawa changed the landscape of my entire wedding and I didn't sacrifice anything, except driving time. The quality of the dresses in the store range from a few hundred to thousands of dollars and the seamstress work that was completed was absolutely perfect.
• Devin Sent on 05/05/2014
  4.8 out of 5 rating

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  Unlike some bigger name dress stores, at bridal elegance you really get a feeling that the workers care about you personally. Great environment and wonderful people!

  Unlike some bigger name dress stores, at bridal elegance you really get a feeling that the workers care about you personally. Great environment and wonderful people!
• Kirsten Sent on 08/29/2015
  4.7 out of 5 rating

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    4.5

  I loved my dress! The workers at Bridal Elegance were so helpful and worked me in multiple times to try on dresses!

  I loved my dress! The workers at Bridal Elegance were so helpful and worked me in multiple times to try on dresses!
• Ruth Sent on 03/05/2020
  4.6 out of 5 rating

  4.6
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  Great Experience with Stephanie

  I would like to thank Stephanie for the wonderful experience!! I walked in thinking we would not get a dress for my daughter and we walked out with smiles on our faces and a BEAUTIFIL dress. We drove an hour and fifteen minutes and it was so worth it! thank you again Stephanie!!!!!!!!

  I would like to thank Stephanie for the wonderful experience!! I walked in thinking we would not get a dress for my daughter and we walked out with smiles on our faces and a BEAUTIFIL dress. We drove an hour and fifteen minutes and it was so worth it! thank you again Stephanie!!!!!!!!
• Katie Sent on 11/04/2013
  4.4 out of 5 rating

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  I bought my dress at the Bloomington store. wish I had know that the Ottawa store was the larger store, but Bridal Elegance in Bloomington still had a lot of dresses. I went to 5 other stores before this one, and I finally found my dress here. They set me up with an interest free payment plan, and I loved that! They also transferred my dress to Ottawa to pick up since it was closer to my home.

  I bought my dress at the Bloomington store. wish I had know that the Ottawa store was the larger store, but Bridal Elegance in Bloomington still had a lot of dresses. I went to 5 other stores before this one, and I finally found my dress here. They set me up with an interest free payment plan, and I loved that! They also transferred my dress to Ottawa to pick up since it was closer to my home.
• User1532044 Sent on 02/11/2014
  4.2 out of 5 rating

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  Bridal Elegance was able to get me in early and answer every question I ever had! They were very helpful!

  Bridal Elegance was able to get me in early and answer every question I ever had! They were very helpful!
• User884227 Sent on 01/31/2012
  4.1 out of 5 rating

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  Bridal Elegance has a tremendous number of dresses to select from, which at first is a little overwhelming. I provided my bridal consultant with some photos of specific dresses and designers that I wanted to see and she directed me to the right part of the store. From there though, she was very quiet and kind of mousy. Not the most outgoing or informative salesperson. My mother and matron of honor did more to help me pull dresses than the consultant did. Once I selected my dress (a floor sample that couldn't be ordered), she informed me that I would receive a 20% discount for purchasing the floor sample, only to come back to me later telling me that... Read more

  Bridal Elegance has a tremendous number of dresses to select from, which at first is a little overwhelming. I provided my bridal consultant with some photos of specific dresses and designers that I wanted to see and she directed me to the right part of the store. From there though, she was very quiet and kind of mousy. Not the most outgoing or informative salesperson. My mother and matron of honor did more to help me pull dresses than the consultant did. Once I selected my dress (a floor sample that couldn't be ordered), she informed me that I would receive a 20% discount for purchasing the floor sample, only to come back to me later telling me that she was wrong and couldn't give me the discount. I could have argued with her or her manager, but decided not to go there. When it came time to select a veil, a more experienced consultant came over to watch and ended up providing more input and direction than my original consultant. In the end, I purchased the dress but not a veil. I did find it odd that they removed the original designer tag and had sewn in their own store tag. They also used a black marker to cover the original dress information on another sewn-in tag that they didn't remove. When I called the store later to confirm the dress designer, they gave me the Sottero & Midgely model number, which I was able to find online. Maybe that's just standard practice for these kinds of stores though. Overall, they have a great selection of dresses, and I would recommend the store if you're looking for a wide variety to choose from.
• User1769302 Sent on 02/04/2014
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  This vendor was helpful and always responded to me in a timely manner.

  This vendor was helpful and always responded to me in a timely manner.
• User1597664 Sent on 04/25/2014
  3.3 out of 5 rating

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  While I did end up falling in love with a wedding dress at this store I refused to give them my money and ordered elsewhere. The individual who helped me at the store was very friendly but they refused to provide the designer names or style numbers for the dress until you purchase the dress. If You expect me to spend over $1000 on something I deserve to know the designer and style number. By the way I was actually informed by other stores who Did provide me with the designer info that it is illegal to NOT provide it. They do not provide alterations either and were not able to tell me if the dress I liked could be altered to fit me properly.

  While I did end up falling in love with a wedding dress at this store I refused to give them my money and ordered elsewhere. The individual who helped me at the store was very friendly but they refused to provide the designer names or style numbers for the dress until you purchase the dress. If You expect me to spend over $1000 on something I deserve to know the designer and style number. By the way I was actually informed by other stores who Did provide me with the designer info that it is illegal to NOT provide it. They do not provide alterations either and were not able to tell me if the dress I liked could be altered to fit me properly.
• Cassandra Sent on 09/21/2011
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  I was able to find my dress locally rather than have shipped from Chicago, which was great. I never received the material swatch that I ordered however. Overall, the staff was pleasant and helpful.

  I was able to find my dress locally rather than have shipped from Chicago, which was great. I never received the material swatch that I ordered however. Overall, the staff was pleasant and helpful.
• Abby Sent on 04/04/2014
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  My experience at Bridal Elegance in Ottawa was not very good at all. It was my first time shopping for my wedding dress and I was very excited. It turned out to be a complete let down. Not only did myself, my bridesmaids, and my mom pull every single dress I tried on off the racks, when I asked my consultant if they had a certain style of dress I was interested in trying on her answer was "hmm I mean I could look through the racks if you want". She was not helpful at all. She didn't give me any advice or tell me anything looked good once. She stood there while we contemplated on what to do.... Read more

  My experience at Bridal Elegance in Ottawa was not very good at all. It was my first time shopping for my wedding dress and I was very excited. It turned out to be a complete let down. Not only did myself, my bridesmaids, and my mom pull every single dress I tried on off the racks, when I asked my consultant if they had a certain style of dress I was interested in trying on her answer was "hmm I mean I could look through the racks if you want". She was not helpful at all. She didn't give me any advice or tell me anything looked good once. She stood there while we contemplated on what to do. I found one dress I liked a lot but she didn't even seem like she wanted to sell a dress that day so I left empty handed. Had I been in a different environment I may had found my dress that day. Bridal Elegance has beautiful dresses, but my consultant was just very unhelpful and made my first dress shopping experience uncomfortable.
• Kim Sent on 07/08/2016
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  I have to say that bridal Elegance was the worst vendor we had. Not attentive, no refund policy, very unhappy with the dresses, the fittings, terrible customer service. No in store seamstress, just a tearful stress factor from beginning to end. Every other vendor we had was happy to do business. I was so disappointed, disheartened and stressed through every aspect. I will never use them again. Not for prom dresses, not for accessories. They have the worst customer service I have ever experienced.

  I have to say that bridal Elegance was the worst vendor we had. Not attentive, no refund policy, very unhappy with the dresses, the fittings, terrible customer service. No in store seamstress, just a tearful stress factor from beginning to end. Every other vendor we had was happy to do business. I was so disappointed, disheartened and stressed through every aspect. I will never use them again. Not for prom dresses, not for accessories. They have the worst customer service I have ever experienced.
• Katie Sent on 10/15/2015
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  When I called to make my appointment the girl on the phone asked me all kinds of questions (what size clothes I wear, when the event was, what type of dress I wanted, ect.). When I got to the store they asked me THE EXACT SAME QUESTIONS. How about you look in your book and see what I said the first time. After taking the time, again, to tell the "consultant" what I wanted in a dress she then showed me to the dresses that were my size and had me pick out the ones I wanted to try on. So I ended up picking over 20 dresses to try because when they are on a hanger in a... Read more

  When I called to make my appointment the girl on the phone asked me all kinds of questions (what size clothes I wear, when the event was, what type of dress I wanted, ect.). When I got to the store they asked me THE EXACT SAME QUESTIONS. How about you look in your book and see what I said the first time. After taking the time, again, to tell the "consultant" what I wanted in a dress she then showed me to the dresses that were my size and had me pick out the ones I wanted to try on. So I ended up picking over 20 dresses to try because when they are on a hanger in a plastic bag it is difficult to know how they look on a person. The consultant was obviously very frustrated with me, but also did not offer up any advice or help in picking a dress that would work well with my body type. The "consultant" also never helped me get into a dress. She would take them off the hanger and pass them through a curtain to me and then wait til I was in the dress to come in a button it up.
• User1530279 Sent on 02/08/2014
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  I would'nt buy from them and spread the word, once I did lots of people told me they would'nt shop there. Once they get your money they could careless, very rude and lazy sales people who won't wait on you or help you!!!!!!!!!!!!!!!!!!!!! I put in a complaint with the BBB but they were no help, That's ok enough people know and are spreading the word that you suck!!!!!!!!!!!!!!!!
  

  I would'nt buy from them and spread the word, once I did lots of people told me they would'nt shop there. Once they get your money they could careless, very rude and lazy sales people who won't wait on you or help you!!!!!!!!!!!!!!!!!!!!! I put in a complaint with the BBB but they were no help, That's ok enough people know and are spreading the word that you suck!!!!!!!!!!!!!!!!
  

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