Bridals By Natalie Reviews
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Reviews
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4.0 out of 5 rating
4.0 Good
4.0 out of 5 rating
32 Reviews
80% recommend it
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Quality of service 3.9 out of 5 rating
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Average response time 4.1 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4.1 out of 5 rating
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Flexibility 4 out of 5 rating
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User photos
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Veronica H. Sent on 01/21/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Exceptional service
I had a wonderful experience with Gladys and Lourdes. This was the first shop I went to and it shaped what I looked for in other stores after. I had an idea of what I wanted and thought would look good on me until I tried it on. The ladies there helped me figure out which type of dress was more flattering to me after I was disappointed with my initial inclinations.
They brought an array of dresses which I initially hadn't even considered.
They were honest about what looked best and what parts of it, etc. So, if you don't want honest feedback it might not be your kind of store, but I certainly appreciated it, especially since I was by myself. They brought dresses and put one at a time in the changing room for me while having a lineup outside for me to choose from (both that I had picked out and that they recommended). They helped me close them and pin them but did not help me put them on like other places. I personally preferred that, but I know some brides liked to be helped.
I had an additional requirement which they were the MOST helpful for of all five stores I went to during my dress shopping experience. I am not looking for the most bridal gown that you end up only wearing once but for something versatile that I can convert to an evening dress for the many black-tie events in the DC area. These ladies were creative and brainstormed with me how to do that, based on their extensive experience in alterations. Besides just cutting the train, they talked about which designs were most versatile and how different textures would respond to dye, etc. No other store helped fulfill that goal like this one.I had a wonderful experience with Gladys and Lourdes. This was the first shop I went to and it shaped what I looked for in other stores after. I had an idea of what I wanted and thought would look good on me until I tried it on. The ladies there helped me figure out which type of dress was more flattering to me after I was disappointed with my initial inclinations.
They brought an array of dresses which I initially hadn't even considered.
They were honest about what looked best and what parts of it, etc. So, if you don't want honest feedback it might not be your kind of store, but I certainly appreciated it, especially since I was by myself. They brought dresses and put one at a time in the changing room for me while having a lineup outside for me to choose from (both that I had picked out and that they recommended). They helped me close them and pin them but did not help me put them on like other places. I personally preferred that, but I know some brides liked to be helped.
I had an additional requirement which they were the MOST helpful for of all five stores I went to during my dress shopping experience. I am not looking for the most bridal gown that you end up only wearing once but for something versatile that I can convert to an evening dress for the many black-tie events in the DC area. These ladies were creative and brainstormed with me how to do that, based on their extensive experience in alterations. Besides just cutting the train, they talked about which designs were most versatile and how different textures would respond to dye, etc. No other store helped fulfill that goal like this one. -
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Abigail J. Sent on 05/06/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The perfect experience!
I found my dress at Bridals By Natalie in 2019 and it was the absolute best experience. As a wedding photographer, I was nervous that the experience wouldn't live up to the hype and Gladys and the team made the experience warm, real and so special. This was one of the last places I visited to try dresses on and the moment I put on my dress, I knew right away that it was the right one. They have an amazing selection that was inclusive yet didn't overwhelm me as I was trying to decide between a few styles. Their communication was clear and the dress was fitted and tailored within no time. So thankful to have found the ladies here! I've recommended so many of my friends to head their way when looking for dresses or accessories.I found my dress at Bridals By Natalie in 2019 and it was the absolute best experience. As a wedding photographer, I was nervous that the experience wouldn't live up to the hype and Gladys and the team made the experience warm, real and so special. This was one of the last places I visited to try dresses on and the moment I put on my dress, I knew right away that it was the right one. They have an amazing selection that was inclusive yet didn't overwhelm me as I was trying to decide between a few styles. Their communication was clear and the dress was fitted and tailored within no time. So thankful to have found the ladies here! I've recommended so many of my friends to head their way when looking for dresses or accessories.-
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+3 photos
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Quality of service
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Brianna Sent on 12/02/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So easy and comfortable
Gladys made my experience with trying on dresses to finally buying my dream dress so easy! Their selection of dresses is so classy and chic! Would definitely recommend this boutiqueGladys made my experience with trying on dresses to finally buying my dream dress so easy! Their selection of dresses is so classy and chic! Would definitely recommend this boutique -
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Kirsten Sent on 10/26/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I said yes to the dress here, and you should too
Let me preface this review by saying that I have been dress shopping with many girlfriends and I had looked at few larger stores and smaller boutiques before I came across Bridals by Natalie. I had probably tried on 8-10 dresses total and I had found a dress that I liked, but wasn't in love with. I took two of my bridesmaids with me and between the three of us, we picked about 6 dresses. It was lucky number 7 that Lourdes picked for me and the one I very happily said yes to! She was so patient with me and I never felt pressured to buy, even when I said I wanted to come back with the moms (mine and his) before buying.
Regarding alterations, one of the seamstresses contradicted an alteration that had been suggested by the shop and that I wanted. Bridals by Natalie addressed this and met with me making small changes until it was the dress of my dreams. It ended up fitting like it was designed around my body rather than designed and altered to fit me.
I am so happy I chose Bridals by Natalie!
Let me preface this review by saying that I have been dress shopping with many girlfriends and I had looked at few larger stores and smaller boutiques before I came across Bridals by Natalie. I had probably tried on 8-10 dresses total and I had found a dress that I liked, but wasn't in love with. I took two of my bridesmaids with me and between the three of us, we picked about 6 dresses. It was lucky number 7 that Lourdes picked for me and the one I very happily said yes to! She was so patient with me and I never felt pressured to buy, even when I said I wanted to come back with the moms (mine and his) before buying.
Regarding alterations, one of the seamstresses contradicted an alteration that had been suggested by the shop and that I wanted. Bridals by Natalie addressed this and met with me making small changes until it was the dress of my dreams. It ended up fitting like it was designed around my body rather than designed and altered to fit me.
I am so happy I chose Bridals by Natalie!
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Quality of service
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Monique Sent on 06/27/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Experience
Dress shopping was the very first thing I did upon getting engaged and Bridals by Natalie was an amazing way to start my wedding planning. They are kind, caring and most of all they care about what’s best for the bride. They paid attention to my wants so closely that I was able to find my dream gown on my first attempt at dress shopping. Fittings have also been a breeze! Wedding planning can get stressful but the dress process was the least stressful part of the entire process. I highly recommend them!Dress shopping was the very first thing I did upon getting engaged and Bridals by Natalie was an amazing way to start my wedding planning. They are kind, caring and most of all they care about what’s best for the bride. They paid attention to my wants so closely that I was able to find my dream gown on my first attempt at dress shopping. Fittings have also been a breeze! Wedding planning can get stressful but the dress process was the least stressful part of the entire process. I highly recommend them! -
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Tayara Sent on 05/15/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dressed for the ocassion
I waited until Bridals by Natalie was hosting a Kitty Chen trunk-show to do my dress fitting. I'd tried two other shops previous to this appointment but did not have the best experiences. Bridals by Natalie only had one of the dresses I was hoping to try on, however, the stylist Crystal pulled multiple other dresses that she thought would fit my vision and my taste. All of the dresses were gorgeous! Crystal was so helpful and attentive. I did not go with the Kitty Chen dress because it was too massive and heavy... Instead, I fell immediately in love with one of the dresses Crystal pulled by VanillaSposa. I knew it was the one the moment I put it on. The entire staff made me feel welcomed and all of my interactions thereafter were so positive. I ordered my dress at the end of May 2018 during my visit and it arrive in November. I also ordered my veil from there -- and although I felt it was totally overpriced, it was beautiful and I couldn't imagine not having it. My experience with this salon was even better than I'd hoped for. They had a large selection of dresses (and they weren't all size 2s). Awesome bridal salon!I waited until Bridals by Natalie was hosting a Kitty Chen trunk-show to do my dress fitting. I'd tried two other shops previous to this appointment but did not have the best experiences. Bridals by Natalie only had one of the dresses I was hoping to try on, however, the stylist Crystal pulled multiple other dresses that she thought would fit my vision and my taste. All of the dresses were gorgeous! Crystal was so helpful and attentive. I did not go with the Kitty Chen dress because it was too massive and heavy... Instead, I fell immediately in love with one of the dresses Crystal pulled by VanillaSposa. I knew it was the one the moment I put it on. The entire staff made me feel welcomed and all of my interactions thereafter were so positive. I ordered my dress at the end of May 2018 during my visit and it arrive in November. I also ordered my veil from there -- and although I felt it was totally overpriced, it was beautiful and I couldn't imagine not having it. My experience with this salon was even better than I'd hoped for. They had a large selection of dresses (and they weren't all size 2s). Awesome bridal salon!-
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+6 photos
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Quality of service
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Ursula Sent on 02/17/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had a wonderful experience with these beautiful ladie!! They were attentive, patient and found my ideal dress! Other boutiques called me complicated for having a certain vision, but the ladies at Bridals by Natalie didn’t give up! I’m excited for my wedding gown to arrive!I had a wonderful experience with these beautiful ladie!! They were attentive, patient and found my ideal dress! Other boutiques called me complicated for having a certain vision, but the ladies at Bridals by Natalie didn’t give up! I’m excited for my wedding gown to arrive! -
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Kay Sent on 10/01/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Had a wonderful experience here! I absolutely love the gown I chose and I can't wait for my next fitting!
**UPDATE** I absolutely love my gown! I can't describe how amazing it felt to put it on the day of, to dance around in it the whole evening and to get so many beautiful pictures in it! I went into this process knowing exactly what I wanted and I actually worked as a bridal stylist while my dress buying process was occurring. Bridals by Natalie was a dream to buy a dress from. they were able to accommodate me trying on the dress i had been in love with for awhile and ended up buying, the fittings were so easy and the dress turned out magnificently. I would absolutely recommend both Bridals by Natalie and Milla Nova for outstanding wedding gownsHad a wonderful experience here! I absolutely love the gown I chose and I can't wait for my next fitting!
**UPDATE** I absolutely love my gown! I can't describe how amazing it felt to put it on the day of, to dance around in it the whole evening and to get so many beautiful pictures in it! I went into this process knowing exactly what I wanted and I actually worked as a bridal stylist while my dress buying process was occurring. Bridals by Natalie was a dream to buy a dress from. they were able to accommodate me trying on the dress i had been in love with for awhile and ended up buying, the fittings were so easy and the dress turned out magnificently. I would absolutely recommend both Bridals by Natalie and Milla Nova for outstanding wedding gowns -
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Nathalie Sent on 08/07/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had a fabulous experience with Bridals by Natalie last year finding and customizing my dream dress for my February wedding. From helping me find my beautiful Ida Torez gown, to adding custom sheer sleeves, removing the back paneling, and tailoring it to perfection I could not have been happier with the result! The team at Bridals by Natalie is so friendly and welcoming and truly make me feel like a gorgeous and special bride! I adore them!I had a fabulous experience with Bridals by Natalie last year finding and customizing my dream dress for my February wedding. From helping me find my beautiful Ida Torez gown, to adding custom sheer sleeves, removing the back paneling, and tailoring it to perfection I could not have been happier with the result! The team at Bridals by Natalie is so friendly and welcoming and truly make me feel like a gorgeous and special bride! I adore them!-
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+2 photos
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Allison Sent on 09/27/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gladys was so sweet and supportive. She helped me find the perfect dress, and gave me honest advice throguhout, as I was there alone most appointments. She even went to bat for me with alterations when things weren't quite right, and when I needed to be fitted on a tighter timeline. I would recommend working with her to anyone. She made my experience worry free and enjoyable.Gladys was so sweet and supportive. She helped me find the perfect dress, and gave me honest advice throguhout, as I was there alone most appointments. She even went to bat for me with alterations when things weren't quite right, and when I needed to be fitted on a tighter timeline. I would recommend working with her to anyone. She made my experience worry free and enjoyable. -
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Jennifer Sent on 09/11/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was exasperated and tense by the time I reached Bridals by Natalie. I had been to so many shops, not finding "THE" dress. The ladies at the shop were so calm and reassuring, and helped me find my dream dress without rushing me or trying to push more expensive options. They were encouraging and honest and gave me helpful input. They even gave me a swatch of the dress to help me with choosing shoes. Once my dress came, their in house tailor did an impeccable job with the fit. I also found the perfect veil and accent belt with their help. I would highly recommend this charming little shop to any bride who wants a positive and stress free shopping experience! PS- I found that they are most easily reached by phone, not email.I was exasperated and tense by the time I reached Bridals by Natalie. I had been to so many shops, not finding "THE" dress. The ladies at the shop were so calm and reassuring, and helped me find my dream dress without rushing me or trying to push more expensive options. They were encouraging and honest and gave me helpful input. They even gave me a swatch of the dress to help me with choosing shoes. Once my dress came, their in house tailor did an impeccable job with the fit. I also found the perfect veil and accent belt with their help. I would highly recommend this charming little shop to any bride who wants a positive and stress free shopping experience! PS- I found that they are most easily reached by phone, not email. -
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Nikki Sent on 12/30/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I visited 2 other bridal shops before finding my wedding dress at Bridals by Natalie. My experience was nothing but excellent. First, they let me know that my dress would be 10% off the next weekend. They took my order and held it until that weekend so we could get the discount. I worked with Gladys for most of my fittings but everyone who works there is great! Even throughout the year, Gladys remembered all of my little concerns and made me feel very special. I had a freak out about a week before the wedding and she worked with me and made sure that I was 100% happy. The end result was my dream dress that fit me perfectly!
They also customized my veil that included parts of my mother and grandmother's wedding dress. It came out perfect!I visited 2 other bridal shops before finding my wedding dress at Bridals by Natalie. My experience was nothing but excellent. First, they let me know that my dress would be 10% off the next weekend. They took my order and held it until that weekend so we could get the discount. I worked with Gladys for most of my fittings but everyone who works there is great! Even throughout the year, Gladys remembered all of my little concerns and made me feel very special. I had a freak out about a week before the wedding and she worked with me and made sure that I was 100% happy. The end result was my dream dress that fit me perfectly!
They also customized my veil that included parts of my mother and grandmother's wedding dress. It came out perfect! -
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Vanessa Sent on 10/02/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Bridals by Natalie was one of 3 bridal boutiques I visited in the Northern Virginia area ( I seriously left the best for last! ) and I am so happy we went with them! As soon as my mom and I walked in we were greeted by Gladys and her sister who own the bridal boutique. I let them know what I was looking for and that I was unsure on the style I wanted to go with. Gladys took one look at me and said "I have the perfect dress for you!". I didn't think I wanted a strapless ballgown looking dress- but this dress fit like a glove and was SO BEAUTIFUL! I felt so special and it was really impressive how they knew what would look good on me and also guided me to different styles to see what I liked and what looked good on me! I had the best time with them and all my ladies bought their bridesmaid dresses from there as well! Seriously if you want the full on bridal experience make sure you visit this boutique- not only are these ladies the SWEETEST but their boutique is also so beautiful, elegant and classy!! Thank you for everything Bridals by Natalie!Bridals by Natalie was one of 3 bridal boutiques I visited in the Northern Virginia area ( I seriously left the best for last! ) and I am so happy we went with them! As soon as my mom and I walked in we were greeted by Gladys and her sister who own the bridal boutique. I let them know what I was looking for and that I was unsure on the style I wanted to go with. Gladys took one look at me and said "I have the perfect dress for you!". I didn't think I wanted a strapless ballgown looking dress- but this dress fit like a glove and was SO BEAUTIFUL! I felt so special and it was really impressive how they knew what would look good on me and also guided me to different styles to see what I liked and what looked good on me! I had the best time with them and all my ladies bought their bridesmaid dresses from there as well! Seriously if you want the full on bridal experience make sure you visit this boutique- not only are these ladies the SWEETEST but their boutique is also so beautiful, elegant and classy!! Thank you for everything Bridals by Natalie! -
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Katie Sent on 04/07/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Gladys was so helpful in pressing my gown very quickly and affordably after we flew with it from Texas. We dropped it off at 10AM and it was ready by 3PM that day. Wonderful!Gladys was so helpful in pressing my gown very quickly and affordably after we flew with it from Texas. We dropped it off at 10AM and it was ready by 3PM that day. Wonderful! -
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Megan Sent on 09/14/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This shop is tucked into a strip mall off a route 1 in Alexandria. I was so happy I found it! The women that work there are extremely helpful. I worked specifically with Gladys and she was very patient as I tried on dress after dress. I came back to the shop multiple times to double check it was the right decision before ordering it.
Once it came in, fittings were super easy. I had two official fittings and the third was to make sure everything was perfect. They did a fantastic job and I would recommend you visit this shop! They'll take good care of you.This shop is tucked into a strip mall off a route 1 in Alexandria. I was so happy I found it! The women that work there are extremely helpful. I worked specifically with Gladys and she was very patient as I tried on dress after dress. I came back to the shop multiple times to double check it was the right decision before ordering it.
Once it came in, fittings were super easy. I had two official fittings and the third was to make sure everything was perfect. They did a fantastic job and I would recommend you visit this shop! They'll take good care of you. -
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Gloria Sent on 08/26/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
From my very first visit, Gladys was so helpful with my dress alterations and my 2nd dress choice. She was always accommodating whether it was over the phone or in person. She never hesitated to assist me with whatever I needed. She even helped me find dresses for my mother and mother-in-law when they came with me for one of the fittings. I am so glad that I chose Bridals by Natalie to provide me with my gowns for my special day. Thank you so much for everything!From my very first visit, Gladys was so helpful with my dress alterations and my 2nd dress choice. She was always accommodating whether it was over the phone or in person. She never hesitated to assist me with whatever I needed. She even helped me find dresses for my mother and mother-in-law when they came with me for one of the fittings. I am so glad that I chose Bridals by Natalie to provide me with my gowns for my special day. Thank you so much for everything! -
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User1292830 Sent on 08/19/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
When I arrived at Bridals by Natalie I was extremely overwhelmed and anxious because of the poor experience I had just had at another bridal boutique. As soon as I entered Bridals by Natalie, I was immediately calmed. It is a small shop, but filled with great gowns. All of the associates were very friendly and helpful. I felt as though they really wanted me to find the right gown, not just a gown that they had. There was no pressure to purchase, just to enjoy. I ended up finding my gown and receiving excellent service. They have a flat fee for alterations, so I only paid one amount even though my dress was altered 3 times. They even sewed in a part of my deceased father's tie at no charge. This is a GREAT place to purchase your wedding dress.When I arrived at Bridals by Natalie I was extremely overwhelmed and anxious because of the poor experience I had just had at another bridal boutique. As soon as I entered Bridals by Natalie, I was immediately calmed. It is a small shop, but filled with great gowns. All of the associates were very friendly and helpful. I felt as though they really wanted me to find the right gown, not just a gown that they had. There was no pressure to purchase, just to enjoy. I ended up finding my gown and receiving excellent service. They have a flat fee for alterations, so I only paid one amount even though my dress was altered 3 times. They even sewed in a part of my deceased father's tie at no charge. This is a GREAT place to purchase your wedding dress. -
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Shannon Sent on 07/08/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Millanova dress!
I bought the Millanova dress of my dreams at Bridals by Natalie in Alexandria, VA. I found it online and they had it! I was absolutely beyond in love with my dress. I found the prices they charged for alterations to be incredibly expensive, but otherwise highly recommend, especially for this hard to find in the US designer!I bought the Millanova dress of my dreams at Bridals by Natalie in Alexandria, VA. I found it online and they had it! I was absolutely beyond in love with my dress. I found the prices they charged for alterations to be incredibly expensive, but otherwise highly recommend, especially for this hard to find in the US designer! -
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Heather Sent on 12/01/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I am so thankful my mom stumbled across this little gem on the internet because these ladies are amazing! Wedding dress shopping was the least important part of my day, but they turned me in to a beautiful bride. Their passion for weddings and helping you find your right style is so present.
Lourdes, Gladys and Maria were the most lovely ladies to work with. They helped me find the perfect hair piece and veil. Thank you so much!I am so thankful my mom stumbled across this little gem on the internet because these ladies are amazing! Wedding dress shopping was the least important part of my day, but they turned me in to a beautiful bride. Their passion for weddings and helping you find your right style is so present.
Lourdes, Gladys and Maria were the most lovely ladies to work with. They helped me find the perfect hair piece and veil. Thank you so much! -
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User2005807 Sent on 01/11/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This shop is pretty small, but I came in to try a Maggie Sottero dress. I have never met Natalie, but her associates were so professional and very kind. I requested the dress and they got it on loan from the designer. I went to many different shops and I was treated horribly. Bridals by Natalie was great. Although I didn't purchase the dress (I went with another Maggie Sottero gown that I purchased used online since its discontinued), I think I will go back and purchase my veil and accessories here because they were just that sweet!This shop is pretty small, but I came in to try a Maggie Sottero dress. I have never met Natalie, but her associates were so professional and very kind. I requested the dress and they got it on loan from the designer. I went to many different shops and I was treated horribly. Bridals by Natalie was great. Although I didn't purchase the dress (I went with another Maggie Sottero gown that I purchased used online since its discontinued), I think I will go back and purchase my veil and accessories here because they were just that sweet! -
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Mary Sent on 04/22/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I just walked into their store in Alexandria without an appointment to look at Mori Lee bridesmaid dresses and they were super helpful! They took time out of their busy day to help me find the bridesmaid dress that I liked and they gave me a discount and free shipping! Couldn't recommend them enough! They also looked like they had beautiful wedding dresses, if I hadn't already bought mine then I definitely would've looked at theirs!I just walked into their store in Alexandria without an appointment to look at Mori Lee bridesmaid dresses and they were super helpful! They took time out of their busy day to help me find the bridesmaid dress that I liked and they gave me a discount and free shipping! Couldn't recommend them enough! They also looked like they had beautiful wedding dresses, if I hadn't already bought mine then I definitely would've looked at theirs! -
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Giselle Sent on 02/21/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Holy cow! Love this place and love Gladys! I was referred here by a friend of mine who got her dress here and in the end, it was a great experience. I made an appointment and ended up with Lourdes (please avoid her, customer service is not her strength). She brought in about 4 or 5 dresses and when my appointment was done, it was just done. But my experience with Gladys was absolutely great! She treated me like a niece and I found a dress I loved as well as one I could afford. Now, they totally have a selection of dresses that hover around $1,000, $2,000, and above, but my dress was affordable and I look beautiful in it! I have referred Gladys to others and they have moved into a new location (although I got my dress from them at the Cooper Road location).Holy cow! Love this place and love Gladys! I was referred here by a friend of mine who got her dress here and in the end, it was a great experience. I made an appointment and ended up with Lourdes (please avoid her, customer service is not her strength). She brought in about 4 or 5 dresses and when my appointment was done, it was just done. But my experience with Gladys was absolutely great! She treated me like a niece and I found a dress I loved as well as one I could afford. Now, they totally have a selection of dresses that hover around $1,000, $2,000, and above, but my dress was affordable and I look beautiful in it! I have referred Gladys to others and they have moved into a new location (although I got my dress from them at the Cooper Road location). -
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Natalie Sent on 07/15/20164.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I took my dress here to get altered and also to fix the bustle. Very clean and pretty studio, and speedy service! I got my dress back in 2 weeks (in March) which is before the busy season I believe, and was very happy with their work. It was a little bit pricey but I felt comfortable leaving my dress with them and trusted it was in good hands. Thank you Bridals By Natalie!I took my dress here to get altered and also to fix the bustle. Very clean and pretty studio, and speedy service! I got my dress back in 2 weeks (in March) which is before the busy season I believe, and was very happy with their work. It was a little bit pricey but I felt comfortable leaving my dress with them and trusted it was in good hands. Thank you Bridals By Natalie! -
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Sarah Sent on 02/10/20192.6 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Disappointing customer service
I am from Northern Maryland and made an appointment at Natalie's so that I could try on dresses from a recent trunk show. We traveled 1.5 hours and were ~10 minutes late because the store front was hard to find. The appointment was very rushed and not enjoyable at all. The sales woman was not patient with me and had an off-putting attitude the whole time. It made me feel uncomfortable and unwelcome at the boutique. Towards the end of the appointment I was torn between two dresses and wanted to try the first one on again but the woman said "No, my next appointment is already here." When we walked out of the bridal store I checked the time and it was only 10 minutes past the end of the appointment. I understand that they need to keep a tight schedule, however when making such a large and important purchase I would hope the associates would go out of their way to help a bride to make a decision on a dress (especially since they have multiple fitting rooms and associates!!). I have been to a few other bridal stores and the associates have been nothing but kind and accommodating. In such a customer service oriented industry, I expected so much more from Natalie's. The selection of dresses was great but because of my experience I would not recommend this boutique to anyone else.I am from Northern Maryland and made an appointment at Natalie's so that I could try on dresses from a recent trunk show. We traveled 1.5 hours and were ~10 minutes late because the store front was hard to find. The appointment was very rushed and not enjoyable at all. The sales woman was not patient with me and had an off-putting attitude the whole time. It made me feel uncomfortable and unwelcome at the boutique. Towards the end of the appointment I was torn between two dresses and wanted to try the first one on again but the woman said "No, my next appointment is already here." When we walked out of the bridal store I checked the time and it was only 10 minutes past the end of the appointment. I understand that they need to keep a tight schedule, however when making such a large and important purchase I would hope the associates would go out of their way to help a bride to make a decision on a dress (especially since they have multiple fitting rooms and associates!!). I have been to a few other bridal stores and the associates have been nothing but kind and accommodating. In such a customer service oriented industry, I expected so much more from Natalie's. The selection of dresses was great but because of my experience I would not recommend this boutique to anyone else. -
Quality of service
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Niila W. Sent on 01/11/20232.4 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Only because my dress was sold nowhere else.
I ultimately purchased my gown from them and would do so again because my gown & was carried by so few shops in the US, but I would dread the experience.
-the alterations were a bit of a disaster. I weigh 105lbs and my weight does not fluctuate more than 2 lbs throughout the year. When my dress first came in it was quite large at the waist. I returned only a couple weeks later (my size had not changed at all) for my 2nd fitting and the dress COULD NOT CLOSE around my waist. It was taken in many inches. I have no idea what possessed the seamstress to make such drastic alterations. She did fix this, and at my next fitting it fit appropriately, but of course I was charged for the extra time the seamstress took to fix this, and probably paid for 3 alterations when I should’ve paid for 2.
-I was told that the dress came with one more layer in the skirt than it was supposed to have, and that it would look better if it were removed. I tentatively agreed. They removed the layer, it looked much, much flatter and lost much of its shape. The infuriating thing? Casually, they later mentioned to me that it shouldn’t come with 3 layers at all because it looked better this way- suggesting that it actually was supposed to have 3 layers.
-the worst experience came when payment was due for alterations. I had already paid for my dress in full (it was one of their more expensive offerings in stock). My alterations were $600. At my second fitting, when the alterations were not yet done, I asked if I could wait to pay for them, to which they agreed. At my third fitting, they demanded payment for alterations in a very shaming, very aggressive way. I was not picking up the dress yet and they were to hold it for me for several more weeks, so it’s not as if I was attempting to walk away with it. When I asked if I could pay in two more weeks when I actually picked up the dress, they went into a back room, whispered, and a new staff person came out who stood in front of me and demanded payment. It was offensive and odd, but more importantly, I was NEVER informed that this would be the day the fee alterations were due. I felt caught off guard and shamed. Needless to say I paid them and after picking up my gown, never revisited the salon.
My recommendation: if you have a gown that is only carried by Natalie, such as mine was (Fascinatia by Ida Torez), buy it there and find a way to avoid having your alterations done there. Take it to Tang’s in McClean for alterations. You will save yourself a headache.I ultimately purchased my gown from them and would do so again because my gown & was carried by so few shops in the US, but I would dread the experience.
-the alterations were a bit of a disaster. I weigh 105lbs and my weight does not fluctuate more than 2 lbs throughout the year. When my dress first came in it was quite large at the waist. I returned only a couple weeks later (my size had not changed at all) for my 2nd fitting and the dress COULD NOT CLOSE around my waist. It was taken in many inches. I have no idea what possessed the seamstress to make such drastic alterations. She did fix this, and at my next fitting it fit appropriately, but of course I was charged for the extra time the seamstress took to fix this, and probably paid for 3 alterations when I should’ve paid for 2.
-I was told that the dress came with one more layer in the skirt than it was supposed to have, and that it would look better if it were removed. I tentatively agreed. They removed the layer, it looked much, much flatter and lost much of its shape. The infuriating thing? Casually, they later mentioned to me that it shouldn’t come with 3 layers at all because it looked better this way- suggesting that it actually was supposed to have 3 layers.
-the worst experience came when payment was due for alterations. I had already paid for my dress in full (it was one of their more expensive offerings in stock). My alterations were $600. At my second fitting, when the alterations were not yet done, I asked if I could wait to pay for them, to which they agreed. At my third fitting, they demanded payment for alterations in a very shaming, very aggressive way. I was not picking up the dress yet and they were to hold it for me for several more weeks, so it’s not as if I was attempting to walk away with it. When I asked if I could pay in two more weeks when I actually picked up the dress, they went into a back room, whispered, and a new staff person came out who stood in front of me and demanded payment. It was offensive and odd, but more importantly, I was NEVER informed that this would be the day the fee alterations were due. I felt caught off guard and shamed. Needless to say I paid them and after picking up my gown, never revisited the salon.
My recommendation: if you have a gown that is only carried by Natalie, such as mine was (Fascinatia by Ida Torez), buy it there and find a way to avoid having your alterations done there. Take it to Tang’s in McClean for alterations. You will save yourself a headache. -
Quality of service