Brillianteers Reviews

Reviews

Awards

12

• Daniel M. Sent on 07/15/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing company

  It was amazing. The ring beautiful, everyone compliments her ring how amazing it is. For the price its perfect.

  It was amazing. The ring beautiful, everyone compliments her ring how amazing it is. For the price its perfect.
• Theresa M. Sent on 11/18/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The entire experience has been exceptional.

  My ring was shipped and received without any problems.The ring is absolutely beautiful.

  My ring was shipped and received without any problems.The ring is absolutely beautiful.
• Chris Sent on 05/10/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful Ring, Fast Shipping

  The ring was beautiful, plus they contacted me to confirm the size, and the ring was delivered extremely fast! I would absolutely recommend anyone to get a ring or any jewelry from Brillianteers!

  The ring was beautiful, plus they contacted me to confirm the size, and the ring was delivered extremely fast! I would absolutely recommend anyone to get a ring or any jewelry from Brillianteers!
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• John W. Sent on 05/21/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Billianteers

  Quality is great and they went out of their way to get it to me before Mother’s Day. You couldn’t ask for better service.

  Quality is great and they went out of their way to get it to me before Mother’s Day. You couldn’t ask for better service.
• Perry L. Sent on 05/07/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very easy stress free

  They made shopping for a ring easy and stress free. The ring is beautiful!!!

  They made shopping for a ring easy and stress free. The ring is beautiful!!!
• Len Sent on 04/28/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Experience!!!

  Awesome!!! Beautiful ring. Great quality and service. Couldn't ask for better quality at a great price!!!

  Awesome!!! Beautiful ring. Great quality and service. Couldn't ask for better quality at a great price!!!
• Brandon Sent on 04/17/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very satisfied

  Great customer service.
  Great communication.
  Great quality.
  Highly recommended.

  Great customer service.
  Great communication.
  Great quality.
  Highly recommended.
• Jennifer Sent on 03/31/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Engagement Ring

  My ring was perfect! Just as described and customer service was great!

  My ring was perfect! Just as described and customer service was great!
• Will H. Sent on 03/15/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Brillianteers

  I was pretty nervous to purchase my ring online but it just seemed like the smartest option for me. I was super pleased with the help I received from Brillianteers! They were super helpful and responded super fast! The ring came and it was beautiful and I couldn’t be happier!

  I was pretty nervous to purchase my ring online but it just seemed like the smartest option for me. I was super pleased with the help I received from Brillianteers! They were super helpful and responded super fast! The ring came and it was beautiful and I couldn’t be happier!
• Michael W. Sent on 05/06/2021
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Awesome service

  Customer service was very helpful and polite. Answered any questions that I had.

  Customer service was very helpful and polite. Answered any questions that I had.
• Jamal J. Sent on 04/16/2021
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Brillianteers gave excellent customer service along with a wonderful product

  Excellent customer service the diamond was beautiful and my girlfriend loved it. Communication from the company was great and the website easy to use.

  Excellent customer service the diamond was beautiful and my girlfriend loved it. Communication from the company was great and the website easy to use.
• Shelly H. Sent on 12/27/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Wrong item, late delivery, Poor response

  I ordered the French Ballerina ring with a 2ct center stone on 12/19. It stated “guaranteed delivery by 12/23”.
  The ring wasn’t shipped for days. After 5 phone calls made by me, numerous promises of arrival and compensation for late delivery. The ring arrived on 12/24.
  Well, it was the wrong ring. The ring I had orders and paid for 5 days prior had a band with .55 ct diamonds. The ring they delivered had .40 ct diamonds.
  I immediately informed them of the issue. After 13 emails, and yet another phone call…. Their response was to send back the ring I received and once they received it and verified it they would make and send the correct ring, at their discretion. I assured them that since I had paid for the correct ring on 12/19, once I had received that ring, I would gladly return the incorrect (less expensive) ring they delivered.
  Yesterday, I sent 3 unanswered emails and I am awaiting a response for resolution and compensation.
  They are not attentive, do not rectify their errors and clearly are not diligent in assuring that you get what you pay for.
  DO NOT ORDER FROM BRILLIANTEERS.
  
  I filed a complaint with the BBB and if I do not get resolution , I will handle this is Small Claims Court.
  
  I ordered and paid for an item I did not get, nor did I receive it by the “guaranteed” date and they do not care.
  

  I ordered the French Ballerina ring with a 2ct center stone on 12/19. It stated “guaranteed delivery by 12/23”.
  The ring wasn’t shipped for days. After 5 phone calls made by me, numerous promises of arrival and compensation for late delivery. The ring arrived on 12/24.
  Well, it was the wrong ring. The ring I had orders and paid for 5 days prior had a band with .55 ct diamonds. The ring they delivered had .40 ct diamonds.
  I immediately informed them of the issue. After 13 emails, and yet another phone call…. Their response was to send back the ring I received and once they received it and verified it they would make and send the correct ring, at their discretion. I assured them that since I had paid for the correct ring on 12/19, once I had received that ring, I would gladly return the incorrect (less expensive) ring they delivered.
  Yesterday, I sent 3 unanswered emails and I am awaiting a response for resolution and compensation.
  They are not attentive, do not rectify their errors and clearly are not diligent in assuring that you get what you pay for.
  DO NOT ORDER FROM BRILLIANTEERS.
  
  I filed a complaint with the BBB and if I do not get resolution , I will handle this is Small Claims Court.
  
  I ordered and paid for an item I did not get, nor did I receive it by the “guaranteed” date and they do not care.