Candyland Designs Reviews
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
10 Reviews
97% recommend it
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Kelly G. Sent on 04/29/2022
Made my dreams come true!!
Working with Leia and Candyland designs was absolutely amazing!!! I couldn’t ask for more.. I let her know what my thoughts were and she made it become reality.. everything was so beautiful and exactly what I would have wanted.. the wedding cake was so delicious and everyone raved abut how moist it was… you can’t go wrong with her.. -
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Dameon B. Sent on 11/05/2018Dameon Brown
I had a 65th birthday party this past weekend and candyland Design did on excellent job with the cake .
very professional, quality cakes would definitely recommend using their service if you are looking for anything pastry related. -
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Charlisa Sent on 08/28/2018Candyland was very professional to work with. She took all my worries away concerning my cake. The cake was definitely a hit at my wedding. -
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Jacqueline P. Sent on 12/09/2023Worst Cake I've Ever Had
I ordered my wedding cake from Candyland Designs and should've opted to do a tasting first. Our "cake" was a TON of frosting and very little cake. Our bottom tier was supposed to be lavender cake with lemon custard, instead it was a lemon cake with lemon custard. It was very dry, brittle and far too sweet. I would've been better off ordering a cake from Publix. The appearance was absolutely awful. We sent a picture of a very simple cake and requested 3-tiers, what was delivered was a "bucket of legos". When I saw this cake, I wanted to cry. My first words were, "Is that supposed to be my cake?" This is without a doubt, the worst cake I have ever had. We threw most of it away. My suggestion is to go with another bakery. I should've gone with the first bakery we checked out but this was my fault for going with a cheaper bakery ($550). This cake is a huge regret for my wedding and we will have our cake re-do with another bakery. I also sent an email to the bakery complaining before posting reviews and they never bothered to respond. So much for customer service.Candyland Designs's reply:
Hello Mrs. Prout,
We are very disheartened to hear via google that you were not happy with your cake design. It is always our goal to ensure that our clients absolutely love both their cake flavors and design. Your cake flavors were EXACTLY as requested; of this we can be sure because the supplies were special ordered just for you, these flavors are not typically stocked at our bakery. We must reiterate that it is stated on our website and order form that we do not create exact replicas of other baker’s designs. We are very meticulous about creating perfect edges and sharp designs that have been featured in several magazines and tv shows. We understand after the fact that you would have preferred a more old-fashioned rounded appearance. We do pride ourselves on providing excellent customer service and would have loved the opportunity to make amends via a refund or a free anniversary cake had you contacted the bakery prior to leaving a scathing review. Perhaps in the future you might afford other service providers this chance if you have concerns?
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