Noelle G. Sent on 02/03/2023
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Quality of service
2.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Trial did not last and vendor uncooperative
I booked a wedding hair and makeup trial with Carli and really liked how both my hair and makeup turned out, but I was disappointed to see that my hair and makeup didn't last throughout the day. After about 7 hours, my fake lashes were coming off, my eyeliner was smudging in the creases of my eyelids, and my fishtail braid had twisted around as if one side had tightened and the other side had loosened. There was no way the hair and makeup would have lasted through the tears, sweat, and sun that I'm anticipating on my wedding day. I emailed Carli about my concerns. After a little bit of back and forth conversation, Carli notified me that someone else had booked my date so I could no longer book Carli for her services. The timespan between my trial and Carli notifying me that she was booked was only a week. I kindly asked for a refund on my trial since I booked the trial under the pretense that Carli would be available for my date, and it wasn't communicated to me that there were any other parties interested in booking my date with her. Carli refused, saying she has a cancellation and nonrefundable policy that clients sign when booking anything at the salon, and the only way to reserve my date was to book my wedding. I understand this is the policy that most wedding vendors have, but good wedding vendors typically tell you if they are getting a lot of inquiries regarding your date so you aren't blindsided if they end up getting booked. Better yet, great wedding vendors will even give you one last chance to book them if someone else comes along after you and wants to book your date. I now have to spend more money on another hair and makeup trial with another vendor. Very frustrating and disappointing experience.
I booked a wedding hair and makeup trial with Carli and really liked how both my hair and makeup turned out, but I was disappointed to see that my hair and makeup didn't last throughout the day. After about 7 hours, my fake lashes were coming off, my eyeliner was smudging in the creases of my eyelids, and my fishtail braid had twisted around as if one side had tightened and the other side had loosened. There was no way the hair and makeup would have lasted through the tears, sweat, and sun that I'm anticipating on my wedding day. I emailed Carli about my concerns. After a little bit of back and forth conversation, Carli notified me that someone else had booked my date so I could no longer book Carli for her services. The timespan between my trial and Carli notifying me that she was booked was only a week. I kindly asked for a refund on my trial since I booked the trial under the pretense that Carli would be available for my date, and it wasn't communicated to me that there were any other parties interested in booking my date with her. Carli refused, saying she has a cancellation and nonrefundable policy that clients sign when booking anything at the salon, and the only way to reserve my date was to book my wedding. I understand this is the policy that most wedding vendors have, but good wedding vendors typically tell you if they are getting a lot of inquiries regarding your date so you aren't blindsided if they end up getting booked. Better yet, great wedding vendors will even give you one last chance to book them if someone else comes along after you and wants to book your date. I now have to spend more money on another hair and makeup trial with another vendor. Very frustrating and disappointing experience.