Scottie H. Sent on 12/03/2020
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Horrible wedding planner/coordinator
When my husband and I decided to get married we searched and interviewed several planners and coordinators but none of them seemed to understand our themed wedding until we interviewed Carrie. In the beginning she made us think we finally found that one person that gets us. We were having a Halloween wedding but not the typical ghosts and goblins but more the dark mystery romance masquerade style. During our consultation via phone due to COVID-19 we explained our expectations and painted the most detailed dream wedding for her. This is when she assured us we had nothing to worry about she loved themed weddings and it was going to be perfect. Unbeknownst to us it did not turn out that way. Little by little we were starting to see trends of not being able to get her on the phone, or returning our emails, requesting information and never receiving a response. She stated multiple times that she meant to send the email but it was “stuck in” her outbox. I’m no expert but once you hit send on the email it goes out to the person in the (to) section. This was on multiple things from my wedding dress details, to the alcohol license and liability insurance and paperwork for the venue requirements. We put so much time and effort into her that when we were ~45 days to our date and still didn’t have a caterer. I sent her info to contact vendors and she never did. We had three in person meetings to go over the plans for our day and each meeting was like ground hogs day. She spoke about the same things each time but never produced anything. We at one point 45 to the date sent her a letter firing her for non performance. Before that email we sent a detailed explanation of the information and details she had wrong that were major concerns for us. Things like the date and time of the wedding, the address to the venue. We paid for full services and we promised so many things we never received. We gave ample time for a response. It was a week later after we sent the second email she finally replied to the first one like she hadn’t seen them both. It was extremely odd. We never heard from her via phone until speaking with the venue owner who suggested we call her even though the email was sent because she was continuing to contact her about recommendations as if she wasn’t fired or didn’t have a clue. Once my husband finally spoke with her we decided to give her a second chance due to the fact she promised to adjust our remaking balance and decor pricing and would make up for her “assistant” messing things up. Never even knew she had an assistant! Fast forward to day of. So many details were missed or left out by her. Every detail that brought everything together as a whole was left out. She was given all the masks for the wedding party and failed to give the guys all of theirs during preceding photos for the guys. I had no idea what my bouquet or wedding party bouquets looked like until I walked down the aisle. They were not what we had discussed at all. My mother in law was not even escorted down to her seat. Our unity sand set she had the entire box but for some reason she placed a make shift funnel made of paper and paper clips that didn’t even allow unity pouring when she clearly had the specific funnel in the box. She failed to send the license and liability information regarding alcohol being served to the venue owner which caused a huge problem causing me to miss out on the majority of my reception. She was extremely rude to my guests to the point they began to leave the reception before we even got to the cake cutting or anything. One of my guests over heard her saying she wasn’t worried about the alcohol being allowed or not because her daughter was there and she didn’t agree with it anyway. She was the one that was supposed to make sangria for my guests and never did. Which at that point she wouldn’t even let us cut our cake she abruptly stood in the mix of the photographer and DJ video telling us not to cut the cake but only to insert the knife as if we were cutting it for the pictures. I was so fed up with her at this point I literally looked at her and said move I know how to cut a cake. Once we sliced into it she then took the knife out our hand stripping us of that experience. Although my wedding was beautiful she ruined it for us due to her lack of attention to detail and inability to correctly send emails or maintain open communication lines. She never adjusted her contract price like she promised, purchased Costco or grocery store flowers that were nothing like we discussed waiting until I walked down the aisle to see them cause she knew I wouldn’t create a fuss at that point. Even though she never adjusted her price she was paid in full before our day. We wouldn’t recommend her services to anyone.
When my husband and I decided to get married we searched and interviewed several planners and coordinators but none of them seemed to understand our themed wedding until we interviewed Carrie. In the beginning she made us think we finally found that one person that gets us. We were having a Halloween wedding but not the typical ghosts and goblins but more the dark mystery romance masquerade style. During our consultation via phone due to COVID-19 we explained our expectations and painted the most detailed dream wedding for her. This is when she assured us we had nothing to worry about she loved themed weddings and it was going to be perfect. Unbeknownst to us it did not turn out that way. Little by little we were starting to see trends of not being able to get her on the phone, or returning our emails, requesting information and never receiving a response. She stated multiple times that she meant to send the email but it was “stuck in” her outbox. I’m no expert but once you hit send on the email it goes out to the person in the (to) section. This was on multiple things from my wedding dress details, to the alcohol license and liability insurance and paperwork for the venue requirements. We put so much time and effort into her that when we were ~45 days to our date and still didn’t have a caterer. I sent her info to contact vendors and she never did. We had three in person meetings to go over the plans for our day and each meeting was like ground hogs day. She spoke about the same things each time but never produced anything. We at one point 45 to the date sent her a letter firing her for non performance. Before that email we sent a detailed explanation of the information and details she had wrong that were major concerns for us. Things like the date and time of the wedding, the address to the venue. We paid for full services and we promised so many things we never received. We gave ample time for a response. It was a week later after we sent the second email she finally replied to the first one like she hadn’t seen them both. It was extremely odd. We never heard from her via phone until speaking with the venue owner who suggested we call her even though the email was sent because she was continuing to contact her about recommendations as if she wasn’t fired or didn’t have a clue. Once my husband finally spoke with her we decided to give her a second chance due to the fact she promised to adjust our remaking balance and decor pricing and would make up for her “assistant” messing things up. Never even knew she had an assistant! Fast forward to day of. So many details were missed or left out by her. Every detail that brought everything together as a whole was left out. She was given all the masks for the wedding party and failed to give the guys all of theirs during preceding photos for the guys. I had no idea what my bouquet or wedding party bouquets looked like until I walked down the aisle. They were not what we had discussed at all. My mother in law was not even escorted down to her seat. Our unity sand set she had the entire box but for some reason she placed a make shift funnel made of paper and paper clips that didn’t even allow unity pouring when she clearly had the specific funnel in the box. She failed to send the license and liability information regarding alcohol being served to the venue owner which caused a huge problem causing me to miss out on the majority of my reception. She was extremely rude to my guests to the point they began to leave the reception before we even got to the cake cutting or anything. One of my guests over heard her saying she wasn’t worried about the alcohol being allowed or not because her daughter was there and she didn’t agree with it anyway. She was the one that was supposed to make sangria for my guests and never did. Which at that point she wouldn’t even let us cut our cake she abruptly stood in the mix of the photographer and DJ video telling us not to cut the cake but only to insert the knife as if we were cutting it for the pictures. I was so fed up with her at this point I literally looked at her and said move I know how to cut a cake. Once we sliced into it she then took the knife out our hand stripping us of that experience. Although my wedding was beautiful she ruined it for us due to her lack of attention to detail and inability to correctly send emails or maintain open communication lines. She never adjusted her contract price like she promised, purchased Costco or grocery store flowers that were nothing like we discussed waiting until I walked down the aisle to see them cause she knew I wouldn’t create a fuss at that point. Even though she never adjusted her price she was paid in full before our day. We wouldn’t recommend her services to anyone.
