Catering by Bruno's Reviews
Reviews
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4.2 out of 5 rating
4.2 out of 5 rating
14 Reviews
83% recommend it
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![Amy]()
Amy B. Sent on 05/09/2021Amazing food, even better service
We planned our wedding for over 2 years, and catering was one of the first things we started planning. At our first tasting with Catering by Bruno's, we knew that was what we wanted – partially because the food was amazing, but mostly because we could tell Joe and John were great people by how they treated us. I could not be happier with how everything turned out. We got many compliments from our guests on both the food and service. Joe and John both reassured us along the way, which was especially helpful because a majority of our planning was during covid. When I dropped my cake the day before our wedding, I called the restaurant to ask if they could bring extra icing to fix it. They handled everything in stride and made sure we were happy. We HIGHLY recommend them and have been raving about them to our friends and family throughout our whole planning process. -
User1926015 Sent on 11/17/2014We could not have been happier with our experience working with Catering by Bruno for my daughter's wedding. John was a joy to work with from the start; fun and very accommodating. His prices are reasonable and he worked closely with us to have the best possible outcome within our budget. I have received numerous compliments regarding the food served at the wedding. The pear & prosciutto appetizer is an absolute must.
In addition, Carmella and her staff could not have been more professional the day of the wedding. Service was ready and waiting even as guests arrived early. Dinner service for 230 people is not easy, in particular at a location like the beautiful Pearl S. Buck Estate which has no kitchen facilities for the tent. Yet, all of the guests were served very efficiently and as the mother-of-the bride I was able to relax and have a wonderful time without worrying that my guests were being taken care of. (As a side note, definitely make room for the butternut squash on your menu!). There was never a line at the bar, and the bartenders were friendly and efficient.
All in all we had a great experience and would highly recommend Catering by Bruno's.
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User1652191 Sent on 06/08/2014We loved working with Catering by Bruno's! From the first time we visited their restaurant, we felt like family members. John and Carl and the whole staff were fantastic!! During the planning phases, Carl and John really helped us customize the menu, and they were extremely flexible and willing to work with us. The food at our wedding was great, and it was a pleasure to work with the whole team prior to and the day of the wedding. Carmella, the coordinator, helped us come up with ideas we wouldn't have thought of ourselves - little extra touches to really make the venue a little more special. Because of everyone's help and the high quality of this group, our stress level stayed low leading up to and the day of our wedding. The value was fantastic - we feel we got a LOT more than the prices reflect.
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User2214040 Sent on 07/07/2015** BRIDES BEWARE!!! ** My husband and I used this company for our wedding and were extremely disappointed! John was wonderful to work with in the planning stages, but there was literally no follow through. Our wedding day was a train wreck due to this vendor. While they were are all nice people, I wouldn't recommend them to anyone.
We paid extra to have dinner served family style, and were told that empty dishes would be replenished. There was not nearly enough food for the number of guests that we had. A table of 8 was served one bowl of ravioli with only 5 ravioli in it, a small bowl with slivers of chicken in it, and an equally small platter of fish. The amount of food served would have been sufficient for about 3 people maximum, not 8! We paid almost $90 a head for our guests to starve! When guests asked for more food, they were told that they were out, and were offered them scraps from another table. SCRAPS! Despite paying a ton of money for food, our guests were starving, and my husband and I were EXTREMELY embarrassed!! We felt scammed.
Our ring bearer has a severe food allergy. We discussed the allergy with John multiple times, and also discussed with the "wedding planner" Carmella. We even marked it on the seating chart! At the wedding, the server had no idea about the allergy and no knowledge of anything that John and I had discussed.
Lastly, John advised us that he wanted to be the point person organizing things and acting as the coordinator the day of the wedding. At the wedding itself though, there was no one in sight organizing things. There was supposed to be someone directing our guests back through a garden to the reception site. As a result of no one being there to organize things, our guests walked up through a wooded area in 103 degree heat index weather to a parking lot. Elderly relatives with walkers and canes had to trudge through the woods on uneven ground uphill in extreme heat.
Horrible vendor. Horrible experience.
Catering by Bruno's's reply:
When planning a family style dinner that includes 3 entrée options we prepare enough of each to feed 50% of the guests (this plan yields 150 entrée servings for a dinner of 100 people). It is a proven way to ensure the appropriate amount of food for an event.
It's unfortunate after each table's entrees were replenished twice, the pasta option was fully consumed. Chicken and fish entrees were still available throughout the night. We have never run out of food at any event under my tenure.
In family style serving, servers may transfer bowls from table to table, but never transfer guest plates to table or guest.
We were notified via text message at 12:30AM on the day of the wedding about the dairy food allergy of a 3-year-old guest. We met the mother of the child directly and handed her the dairy-free pasta for her child. Once addressed, there is no need to discuss it with individual servers. We ask clients to inform us of food restrictions during the planning stage of events and work to address all concerns during events.
The Morris Arboretum is filled with beautiful gardens and pathways. Our staff makes it clear to guests where the ceremony and reception areas are. Guests follow the flow of the crowd from wedding to reception. Golf carts were used at the event to help guests from the parking areas to the wedding site. There is an ADA-approved paved walking path with less than 5% grade and benches strategically situated throughout the garden, but walking some areas of the Arboretum could be challenging. Guests often take a chance to explore the gardens.
At the event, there was no expression of displeasure, frustration, or embarrassment by guests or our client. Our client left with all indications of being pleased and generously tipped our staff.
2 days after the event, the client expressed their newfound displeasure. As a courtesy, we refunded $1000 even though we felt that we had properly done our job and delivered service as agreed.
John Bruno
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