Chiyo's Bridal Shop Reviews
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Reviews
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4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
16 Reviews
90% recommend it
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Quality of service 4.3 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.3 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.8 out of 5 rating
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Deanna Sent on 07/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dress and Alterations
I purchased my wedding dress from Chiyos in June 2018 as they were consolidating so I was able to find my dream dress at a VERY discounted price. I also did all my alterations at Chiyos. Lisa, the owner, is incredibly knowledgeable and personable and was quick! Highly recommended!I purchased my wedding dress from Chiyos in June 2018 as they were consolidating so I was able to find my dream dress at a VERY discounted price. I also did all my alterations at Chiyos. Lisa, the owner, is incredibly knowledgeable and personable and was quick! Highly recommended! -
Quality of service
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Amanda Sent on 04/10/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My first wedding dress (purchased at another bridal shop) was unwearable due to poor alternations (not done at Chiyo's). I found myself frantically searching for a new wedding gown with less than 2 weeks until my wedding. Lisa was amazing and helped me find the perfect dress with only 12 days until my wedding. She was able to complete all of the alterations in a very short amount of time, and everything worked out perfectly. The store itself is not the most glamorous, but the dresses are stunning and the staff is terrific.My first wedding dress (purchased at another bridal shop) was unwearable due to poor alternations (not done at Chiyo's). I found myself frantically searching for a new wedding gown with less than 2 weeks until my wedding. Lisa was amazing and helped me find the perfect dress with only 12 days until my wedding. She was able to complete all of the alterations in a very short amount of time, and everything worked out perfectly. The store itself is not the most glamorous, but the dresses are stunning and the staff is terrific. -
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User854858 Sent on 07/07/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was actually suckered in to this store. My maid of honor kept telling me about this dress shop and she wanted to get her dress from there.
We got there and met Traci. Then my moh went over to the bridal dresses....um..I already have a dress I said. (my first dress was horrible and I only got it to keep people off my back)
I ended up finding a dress and fell in love with it. We never told my husband that I had another dress. He didnt know until I walked down the isle in it.
They let me make payments on the dress and also the alterations. They are an amazing group of people and do their best to make everyone in the place feel special.I was actually suckered in to this store. My maid of honor kept telling me about this dress shop and she wanted to get her dress from there.
We got there and met Traci. Then my moh went over to the bridal dresses....um..I already have a dress I said. (my first dress was horrible and I only got it to keep people off my back)
I ended up finding a dress and fell in love with it. We never told my husband that I had another dress. He didnt know until I walked down the isle in it.
They let me make payments on the dress and also the alterations. They are an amazing group of people and do their best to make everyone in the place feel special. -
Quality of service
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Tegan Sent on 05/04/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I found the perfect dress at Chiyo's and everyone there was so helpful! The tailor was able to add on everything I wanted on the dress to make it unique. I am very pleased with their service and loved my dress! I recommend them to others :)I found the perfect dress at Chiyo's and everyone there was so helpful! The tailor was able to add on everything I wanted on the dress to make it unique. I am very pleased with their service and loved my dress! I recommend them to others :) -
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Callie Sent on 08/03/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Had a WONDERful experience with this shop. I walked in, found a BEAUTIFUL dress, tried it on, fell in love with it, made a payment plan and ordered it! :D I also ordered my bridesmaid dresses here. I was not in need of alterations, my dress fit perfectly. All they did was add the bustle! The staff was professional and very helpful... I called often to check the status on my dress as well as my bridesmaids orders/dresses! :)
Had a WONDERful experience with this shop. I walked in, found a BEAUTIFUL dress, tried it on, fell in love with it, made a payment plan and ordered it! :D I also ordered my bridesmaid dresses here. I was not in need of alterations, my dress fit perfectly. All they did was add the bustle! The staff was professional and very helpful... I called often to check the status on my dress as well as my bridesmaids orders/dresses! :)
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Quality of service
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Rochelle Sent on 02/10/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot say enough good things about Chiyo's Bridal - they made my dreams come true with a short timeframe which is something other bridal stores could not, or were unwilling, to do.
For various reasons (poor measurements taken at a much larger and chic/elegant bridal store that did not account for my scoliosis which left me changing my mind about the dress), I was in the position of needing to gamble on 4 alterations appointments at that store or ordering a new dress just 3 months before my wedding date. I called every store in Denver that carried Maggie Sottero dresses to inquire about ordering the new dress I selected and no store could guarantee alterations could be completed within 2 weeks (the period between the dresses' guaranteed ship date and my wedding) except Chiyo's Bridal. Lisa took the time to discuss my options with me and helped me feel comfortable that she would personally help ensure the alterations were done.
Due to winter weather, the dress arrived from the designer a few dates later than planned but Lisa worked with me to schedule fitting and alteration appointments around my schedule and did a FABULOUS job altering the dress to work with my scoliosis - fitting me in for all 3 appointments within a week.
The only constructive criticism I have is that the alterations were quite expensive relative to other tailors I spoke with but since she did them so well and so quickly, it's probably worth it.I cannot say enough good things about Chiyo's Bridal - they made my dreams come true with a short timeframe which is something other bridal stores could not, or were unwilling, to do.
For various reasons (poor measurements taken at a much larger and chic/elegant bridal store that did not account for my scoliosis which left me changing my mind about the dress), I was in the position of needing to gamble on 4 alterations appointments at that store or ordering a new dress just 3 months before my wedding date. I called every store in Denver that carried Maggie Sottero dresses to inquire about ordering the new dress I selected and no store could guarantee alterations could be completed within 2 weeks (the period between the dresses' guaranteed ship date and my wedding) except Chiyo's Bridal. Lisa took the time to discuss my options with me and helped me feel comfortable that she would personally help ensure the alterations were done.
Due to winter weather, the dress arrived from the designer a few dates later than planned but Lisa worked with me to schedule fitting and alteration appointments around my schedule and did a FABULOUS job altering the dress to work with my scoliosis - fitting me in for all 3 appointments within a week.
The only constructive criticism I have is that the alterations were quite expensive relative to other tailors I spoke with but since she did them so well and so quickly, it's probably worth it. -
Quality of service
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April Sent on 04/15/20144.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My bridesmaids and I visited a few of the 'fancy' boutiques in the Denver area, but I really couldn't find 'the dress'. I found my dream dress online and the only shop that carried it was 45 minutes from my home. I raced there and they had one left and it was perfect! The price was reasonable too. The women there were very friendly, and the seamstress finished the hem and sweetheart neckline in a very timely manner and did a great job. Is it a fancy shop? No. It is in a strip mall in Aurora next to an Asian Buffet and Bail Bond shop. But the dresses and staff inside are what matter. I am very happy I went there.My bridesmaids and I visited a few of the 'fancy' boutiques in the Denver area, but I really couldn't find 'the dress'. I found my dream dress online and the only shop that carried it was 45 minutes from my home. I raced there and they had one left and it was perfect! The price was reasonable too. The women there were very friendly, and the seamstress finished the hem and sweetheart neckline in a very timely manner and did a great job. Is it a fancy shop? No. It is in a strip mall in Aurora next to an Asian Buffet and Bail Bond shop. But the dresses and staff inside are what matter. I am very happy I went there. -
Quality of service
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User2491487 Sent on 01/03/20164.6 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
We were greeted immediately upon entering on a busy Saturday. Our sales person was very attentive and show me various styles of dress to make me beautiful on my special day. She also reviewed alteration options and time lines for me. Over all great experience.We were greeted immediately upon entering on a busy Saturday. Our sales person was very attentive and show me various styles of dress to make me beautiful on my special day. She also reviewed alteration options and time lines for me. Over all great experience. -
Quality of service
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User2015245 Sent on 01/19/20154.6 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I purchased my wedding gown at Chiyo’s Bridal and Tux and my bridesmaids did as well. I had a great experience shopping for my dress and the saleswoman was so helpful allowing me to try on a least 9 dresses until I found the perfect one! She was not at all pushy and gave me a lot of space to choose what I wanted and also offered suggestions once she understood what I was looking for. She was very knowledgeable about the inventory and told me that the price on the Alfred Angelo dress I finally chose was going up in the next week so I should buy it soon. The dress came in in a timely manner and I had no issues with it.
My bridesmaids bought their dresses at Chiyo’s and received a discount because I bought my wedding dress there too. One of my bridesmaids had an issue with the size of her dress. She knew what size she wanted to purchase but the saleswoman convinced her to purchase a bigger size. She explained that the dress cannot be exchanged once ordered and her “ribs will not shrink by the time the wedding comes.” When the dress came in it was definitely too big and the size that my bridesmaid was going to order would have been perfect. She purchased alterations for the dress at Chiyos and was not impressed with the work. The zipper was off somehow.
Chiyos has a fantastic selection of dresses, however if your dress size usually veers off the sizing charts, make sure you stick to your guns and don’t let them order a dress that you know will not fit you. I would also recommend that you go somewhere else for alterations if you need them for a wedding dress. Something so important should not be left to chance between mediocre and superior work.
I purchased my wedding gown at Chiyo’s Bridal and Tux and my bridesmaids did as well. I had a great experience shopping for my dress and the saleswoman was so helpful allowing me to try on a least 9 dresses until I found the perfect one! She was not at all pushy and gave me a lot of space to choose what I wanted and also offered suggestions once she understood what I was looking for. She was very knowledgeable about the inventory and told me that the price on the Alfred Angelo dress I finally chose was going up in the next week so I should buy it soon. The dress came in in a timely manner and I had no issues with it.
My bridesmaids bought their dresses at Chiyo’s and received a discount because I bought my wedding dress there too. One of my bridesmaids had an issue with the size of her dress. She knew what size she wanted to purchase but the saleswoman convinced her to purchase a bigger size. She explained that the dress cannot be exchanged once ordered and her “ribs will not shrink by the time the wedding comes.” When the dress came in it was definitely too big and the size that my bridesmaid was going to order would have been perfect. She purchased alterations for the dress at Chiyos and was not impressed with the work. The zipper was off somehow.
Chiyos has a fantastic selection of dresses, however if your dress size usually veers off the sizing charts, make sure you stick to your guns and don’t let them order a dress that you know will not fit you. I would also recommend that you go somewhere else for alterations if you need them for a wedding dress. Something so important should not be left to chance between mediocre and superior work.
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Quality of service
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Leanne Sent on 10/08/20114.6 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This is a wonderful little shop with a great group of ladies running it. I ordered our Alfred Angelo bridesmaids dresses here and also had my wedding gown hem and bustle done by Lisa. They were so helpful in arranging to ship the dresses to my 3 out of town bridesmaids, and did a perfect job on my gown hem and bustle. Lisa and Becky were helpful getting me in and out of the dress and making recommendations on how to do the bustle. Becky helped me find the best rehearsal dinner dress there on the clearance rack, too. And when my out of town mother-in-law needed a quick hem on her outfit, they were able to get it done for her in the nick of time. I definitely recommend Chiyo's to other brides, bridesmaids, moms and even for special occasion wear.This is a wonderful little shop with a great group of ladies running it. I ordered our Alfred Angelo bridesmaids dresses here and also had my wedding gown hem and bustle done by Lisa. They were so helpful in arranging to ship the dresses to my 3 out of town bridesmaids, and did a perfect job on my gown hem and bustle. Lisa and Becky were helpful getting me in and out of the dress and making recommendations on how to do the bustle. Becky helped me find the best rehearsal dinner dress there on the clearance rack, too. And when my out of town mother-in-law needed a quick hem on her outfit, they were able to get it done for her in the nick of time. I definitely recommend Chiyo's to other brides, bridesmaids, moms and even for special occasion wear. -
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Giuseppa Sent on 06/09/20094.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The place looks terrible on the outside, in fact I drove past it several times before realzing it was the place I was looking for b/c the sign in terrible. Once inside it's still not in the greatest condition, but they had what I was looking for. My dress was ready when they said it would be and the alterations were done as expected. I am glad I purchased my dress here b/c their dresses and veils are much different than what you find at David's Bridal. They carry lots of designers and lots of bridesmaid dresses/The place looks terrible on the outside, in fact I drove past it several times before realzing it was the place I was looking for b/c the sign in terrible. Once inside it's still not in the greatest condition, but they had what I was looking for. My dress was ready when they said it would be and the alterations were done as expected. I am glad I purchased my dress here b/c their dresses and veils are much different than what you find at David's Bridal. They carry lots of designers and lots of bridesmaid dresses/ -
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Michelle Sent on 08/02/20104.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
We purchased 3 brides maids dress and my dress from Chiyo's bridal. I actually bought 2 wedding gowns from them, both on their 50% off sample sale. That being said the price was PERFECT for my dresses. I did not get alterations their because of the quoted prices all I needed was a bustle and a hem. I was told the bustle would have been over $75 and the hem would be $150 or more for one dress...OUCH! I was told the bridesmaids dresses would be in within 7 - 9 weeks, well the end of the 9 weeks I called and was told they would be in in 3 more weeks. About a week after the extra 3 weeks (a total of 13 weeks for a bridesmaids dress) I called and was told 2 were in but not the 3rd that's why no one had been notified. This was about 6 weeks until my wedding date and they where going to hold 2 of them for the 3rd dress that wouldn't be in until another 2.5 weeks later. In my head that does not make any since. Because I did buy my dress their all of the other girls received 10% off their dress.
All and all I am happy with my choice with Chiyo's Bridal and I could have never been able to afford my dream dress without them.We purchased 3 brides maids dress and my dress from Chiyo's bridal. I actually bought 2 wedding gowns from them, both on their 50% off sample sale. That being said the price was PERFECT for my dresses. I did not get alterations their because of the quoted prices all I needed was a bustle and a hem. I was told the bustle would have been over $75 and the hem would be $150 or more for one dress...OUCH! I was told the bridesmaids dresses would be in within 7 - 9 weeks, well the end of the 9 weeks I called and was told they would be in in 3 more weeks. About a week after the extra 3 weeks (a total of 13 weeks for a bridesmaids dress) I called and was told 2 were in but not the 3rd that's why no one had been notified. This was about 6 weeks until my wedding date and they where going to hold 2 of them for the 3rd dress that wouldn't be in until another 2.5 weeks later. In my head that does not make any since. Because I did buy my dress their all of the other girls received 10% off their dress.
All and all I am happy with my choice with Chiyo's Bridal and I could have never been able to afford my dream dress without them. -
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Tamia Sent on 03/27/20194.4 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I said yes to my Dress!
I went to Chiyo's based off a review from my soon to be sister in Law. I walked in and they had a ton of dresses. I am particular about what I want and I have been dreaming about my wedding dress ever since I came out of my tomboy stage. However, I found the dress of my dreams. Not only that, I found my garter (Raiders for my husband) and a head piece. I am going back for my alterations and I might even find a tux for my boys.I went to Chiyo's based off a review from my soon to be sister in Law. I walked in and they had a ton of dresses. I am particular about what I want and I have been dreaming about my wedding dress ever since I came out of my tomboy stage. However, I found the dress of my dreams. Not only that, I found my garter (Raiders for my husband) and a head piece. I am going back for my alterations and I might even find a tux for my boys. -
Quality of service
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Angela Sent on 01/27/20124 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
I ordered my wedding dress through Chiyo's and they were so patient as I did this over the phone - and it was a rush order! They called promptly and I was very happy with their service in that regard. I was not very happy with the fitting and alterations. I was on my own for these and was left each time in the fitting room with my wedding dress. Let's be honest- with most wedding dresses you need assistance getting it on. So I felt that they could have helped me with this. On my second fitting I was stabbed by a pin that had been left in my dress. I was assured that this would be removed. I was stabbed on my wedding day by that pin and thankful that I didn't bleed on my dress!! Also additional work had to be done on my dress as the bussles were not finished at the time of my second fitting though I was assure they were done. There is still a question if they were done as my maid of honor couldn't find all of them on my wedding day. Lastly there were red loose threads all over my dress. I don't know where they came from, but the day before my wedding I had to take over 10 minutes pulling them off of my dress. Overall they were good, but I felt that the alterations department needs to really work on their service!!I ordered my wedding dress through Chiyo's and they were so patient as I did this over the phone - and it was a rush order! They called promptly and I was very happy with their service in that regard. I was not very happy with the fitting and alterations. I was on my own for these and was left each time in the fitting room with my wedding dress. Let's be honest- with most wedding dresses you need assistance getting it on. So I felt that they could have helped me with this. On my second fitting I was stabbed by a pin that had been left in my dress. I was assured that this would be removed. I was stabbed on my wedding day by that pin and thankful that I didn't bleed on my dress!! Also additional work had to be done on my dress as the bussles were not finished at the time of my second fitting though I was assure they were done. There is still a question if they were done as my maid of honor couldn't find all of them on my wedding day. Lastly there were red loose threads all over my dress. I don't know where they came from, but the day before my wedding I had to take over 10 minutes pulling them off of my dress. Overall they were good, but I felt that the alterations department needs to really work on their service!! -
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Ann-Marie Sent on 06/23/20093.8 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was able to walk in and view dressesm prices are very reasonable. Did have problem with a bridesmaid dress not getting to the destination but eventually it did get there.I was able to walk in and view dressesm prices are very reasonable. Did have problem with a bridesmaid dress not getting to the destination but eventually it did get there. -
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Erin Sent on 09/01/20132.5 out of 5 rating
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Quality of service 1.5 out of 5 rating
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Average response time 1.5 out of 5 rating
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Professionalism 1.5 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I used Chiyo's for my bridesmaids dresses. They had a large selection of dresses in store and in a variety of sizes which was nice. However, from the get go my experience was not great. We did not have an appointment, but we came in at 3 on a weekeday and there was no on else in the store. We were greeted and asked what we were looking for, but after that we not given any more assistance. The 2 consultants standing around did not offer any suggestions on what might fit the look I was going for. When my girls were trying on dresses no one helped them zip or clip on dresses too large. In fact when I asked for clips they just handed me large clamps from home depot and let me do it. We did not order that day because we were missing one bridesmaid. We did tell them we were interested in ordering and set up all of the details for the wedding so that all my BMs had to do was call and place their order. I came back the next week with my final BM and she approved the dress so she placed her order. Within the the next week both of my other girls went down and ordered their dresses. A month later I received a call stating they were going to cancel my order because it wasn't complete. Turns out they had not placed any of my girls on the same order card even though they stated they were with my wedding. They also lost records of deposits on the dresses. It took my MOH going down to the store with receipt copies to straighten everything out. When the dresses finally arrived we were told we had 10 days to pick them up or they would ship the dresses back. Also, even though I had explicitly stated I was not responsible for the order and they needed to contact each girl individually when the dresses came in my girls never heard word 1 from the store. When we went to pick up the dresses it was once again a study in being ignored. We walked in they got our dresses from back and we were promptly ignored again. I would not recommend them.I used Chiyo's for my bridesmaids dresses. They had a large selection of dresses in store and in a variety of sizes which was nice. However, from the get go my experience was not great. We did not have an appointment, but we came in at 3 on a weekeday and there was no on else in the store. We were greeted and asked what we were looking for, but after that we not given any more assistance. The 2 consultants standing around did not offer any suggestions on what might fit the look I was going for. When my girls were trying on dresses no one helped them zip or clip on dresses too large. In fact when I asked for clips they just handed me large clamps from home depot and let me do it. We did not order that day because we were missing one bridesmaid. We did tell them we were interested in ordering and set up all of the details for the wedding so that all my BMs had to do was call and place their order. I came back the next week with my final BM and she approved the dress so she placed her order. Within the the next week both of my other girls went down and ordered their dresses. A month later I received a call stating they were going to cancel my order because it wasn't complete. Turns out they had not placed any of my girls on the same order card even though they stated they were with my wedding. They also lost records of deposits on the dresses. It took my MOH going down to the store with receipt copies to straighten everything out. When the dresses finally arrived we were told we had 10 days to pick them up or they would ship the dresses back. Also, even though I had explicitly stated I was not responsible for the order and they needed to contact each girl individually when the dresses came in my girls never heard word 1 from the store. When we went to pick up the dresses it was once again a study in being ignored. We walked in they got our dresses from back and we were promptly ignored again. I would not recommend them. -
Quality of service