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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
Excellent venue and vendors, disappointing business practices
Thumbs up for the beautiful location, building, and amazing vendors who made our wedding an incredibly special day. Thumbs down to the business practices of the owner.
We were very fortunate to have a beautiful wedding at a venue with amazing coordinators (Timeless Timeliness) and delicious caterers (Maddilicious Catering). Unfortunately, the business practices of the owner Shelby left a very bad taste in our mouths, and our incident is still not resolved as of today. One of our guests had damaged the carpet inside of the bridal suite, and since the incident, we took full accountability to pay for the damages. We assumed there would be an itemized receipt for the costs we were responsible for, but we received no explanation or documentation prior to our security deposit of $1000 being cashed.
We reached out to the owner via email requesting documentation for the damages amounting up to $1000. We only received a phone call from the owner to tell us that the carpet had cost over $800, mentioning nothing about sending us receipts.
As of today, we have sent 7 emails to the owner informing that we were happy to pay the costs of the damages, as long as they were supported with proofs of purchase. The owner emailed us an invoice of numbers next to the cleaning fee, carpet removal/disposal, and the carpet replacement (the charge for the carpet itself was $650), but with no backup documentation laying out the vendors used or the store where the carpet was purchased from.
When we repeated the same email requesting a proof of purchase, the owner responded that attempts were made to resolve the damages internally (?), continued to ignore the receipt for the carpet replacement, and wrote that she "would not want us to end up on the wrong end of a defamation lawsuit because of statements in a review or furthermore that are untrue (followed by a link to an article of a couple that was sued for posting fake reviews of a photographer; this link was irrelevant to our current situation and we never planned on writing a review that did not contain true information). In response, we bolded the section in our email which stated that since the beginning, we were more than willing to pay for the damages, as long as they were justified with proof.
It has been over 30 days since the wedding and we have still not received the basic items we requested. Coming from families of business owners, keeping and providing receipts is a basic ethical practice. Again, we had a beautiful wedding at this venue with wonderful vendors, but we are still baffled by the lack of transparency and honesty from the owner, and continue to question the owner's refusal to provide a simple receipt and explanation for what we were charged for. Our emails have been ignored since the last 4 have been sent between February 23 and March 20.
We have begun the process to take action and to let the professionals resolve this unfortunate situation for us, and we hope that future clients of CCEM Inc will be treated with honesty and fairness.
Thumbs up for the beautiful location, building, and amazing vendors who made our wedding an incredibly special day. Thumbs down to the business practices of the owner.
We were very fortunate to have a beautiful wedding at a venue with amazing coordinators (Timeless Timeliness) and delicious caterers (Maddilicious Catering). Unfortunately, the business practices of the owner Shelby left a very bad taste in our mouths, and our incident is still not resolved as of today. One of our guests had damaged the carpet inside of the bridal suite, and since the incident, we took full accountability to pay for the damages. We assumed there would be an itemized receipt for the costs we were responsible for, but we received no explanation or documentation prior to our security deposit of $1000 being cashed.
We reached out to the owner via email requesting documentation for the damages amounting up to $1000. We only received a phone call from the owner to tell us that the carpet had cost over $800, mentioning nothing about sending us receipts.
As of today, we have sent 7 emails to the owner informing that we were happy to pay the costs of the damages, as long as they were supported with proofs of purchase. The owner emailed us an invoice of numbers next to the cleaning fee, carpet removal/disposal, and the carpet replacement (the charge for the carpet itself was $650), but with no backup documentation laying out the vendors used or the store where the carpet was purchased from.
When we repeated the same email requesting a proof of purchase, the owner responded that attempts were made to resolve the damages internally (?), continued to ignore the receipt for the carpet replacement, and wrote that she "would not want us to end up on the wrong end of a defamation lawsuit because of statements in a review or furthermore that are untrue (followed by a link to an article of a couple that was sued for posting fake reviews of a photographer; this link was irrelevant to our current situation and we never planned on writing a review that did not contain true information). In response, we bolded the section in our email which stated that since the beginning, we were more than willing to pay for the damages, as long as they were justified with proof.
It has been over 30 days since the wedding and we have still not received the basic items we requested. Coming from families of business owners, keeping and providing receipts is a basic ethical practice. Again, we had a beautiful wedding at this venue with wonderful vendors, but we are still baffled by the lack of transparency and honesty from the owner, and continue to question the owner's refusal to provide a simple receipt and explanation for what we were charged for. Our emails have been ignored since the last 4 have been sent between February 23 and March 20.
We have begun the process to take action and to let the professionals resolve this unfortunate situation for us, and we hope that future clients of CCEM Inc will be treated with honesty and fairness.
