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Citti's Florist Reviews

Citti's Florist

Citti's Florist

Campbell, CA
4.4 out of 5 rating, 13 Reviews
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Reviews

4.4 out of 5 rating
4.4 out of 5 rating
13 Reviews
88% recommend it
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  • Quality of service
    4.4 out of 5 rating
  • Average response time
    4.1 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
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Awards

13
  • K
    Kimberly B. Sent on 09/29/2020
    5 out of 5 rating
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    Easy, Reliable, Beautiful!

    My husband and I hired Citti's for our wedding. They were so sweet and made the whole ordering process very easy. They made great suggestions and were very communicative about our options. The delivery was on time and there were no hitches along the way (except for my husband and I getting hitched...bah dum bum). :)

    The flowers we received were absolutely gorgeous and the colors were incredible. The flowers held up throughout the entire day and continued to make us smile the week after the wedding. I was so sad when they finally all died!

    I would absolutely use Citti's again and am so grateful to them for helping to make our special day really beautiful.
  • M
    Mandy Sent on 05/03/2013
    5 out of 5 rating
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    Professional and friendly. Citti's Florist worked withou our budget! They helped in our decision making and made our flower choosing experience less stressfull. I would recommend them to everyone!
  • C
    Chan C. Sent on 03/30/2013
    5 out of 5 rating
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    Citti Florist worked with me until I decided on what I wanted. I made several changes during the process, but they were very patient with me. They also helped me decide on what flowers would look good together. I appreciate their help and were very happy with how the arrangements turned out!
    • illustration stars

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  • User969898 Sent on 10/11/2012
    5 out of 5 rating
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    I loved Citti's florist! They took pictures that I brought in of what I liked and made it even better. They were very professional. All of the appointment were always on time. They always answered their phone and/or returned voice mails the same day. They even delivered the flowers outside of their normal area to help accommodate our wedding. The delivery driver was very nice and on time. I couldn't have asked for a better florist.
  • Gsxrbride
    Elizabeth Sent on 09/05/2010
    4.8 out of 5 rating
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      4.5 out of 5 rating
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    The wedding flowers were the last thing that was on my mind and I went into citti's florist to get this taken care of, last min. (3days last min.) But I liked the fact he didnt try to sell me on anything crazy and i told him my budget and get gave me the best looking flowers ever!! I loved my flowers I dont regret having them do my flowers even if its a chain store. Best quality for your buck!
  • M
    Elizabeth Sent on 11/27/2009
    4.7 out of 5 rating
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    Citti's delivered beautiful creations to my wedding! I went in knowing what I wanted with pictures and everything, and they did EXACTLY what I wanted! All the flowers were elegant and they lasted the whole day! They even included a free toss bouquet!
  • C
    Chante Sent on 09/06/2013
    4.6 out of 5 rating
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    I was truly shocked that I ended up picking Citti's as my florist. I classified them as a large brand and couldn't see them accomplishing my vision. But after sitting down with Adriana I just knew she got what I wanted. I still had some reluctancy after booking with them but was happy that they were going to put together a centerpiece for me to preview.
    The tables were AMAZING, from the flowers at the church, to the tables to our beautiful bouquets I just couldn't say anything negative. I've never ever smelled such a fragrant bouquet before. I couldn't get enough! I had so many complements on the flowers. It was one expense I just had to have and i am so thrilled that Citti's made my vision a reality.
    The one issue i had with them in the beginning was customer service. After my initial meeting it was hard getting time with anyone. But at my final meeting I just mentioned that to them and after saying something they were absolutely 100% attentive.
  • Jeff and Olympia's Wedding
    Olympia Sent on 04/13/2013
    4.4 out of 5 rating
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    So they get a low scores for responsiveness because Chris Citti never responded to my e-mails or voicemails and hurried me through the consultation. They did however make up for my many trips and phone call irritation by having beautiful flowers and arrangements done beautifully in my colors and the alter piece was done so beautifully with the masks for mardi gras like I liked. It was all sooo beautiful
  • A
    Anna Sent on 10/08/2008
    3.9 out of 5 rating
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    -i only had a small budget to work on. justin of citti's florist accomodated my needs and delivered more than expected. he made suggestions on how to make the flowers beautiful.i loved the flowers when i got them, esp my bouquet!
    -i ordered the bridal bouquet, groom and father's boutonniere and moms' corsages, and fresh flowers-orchids and lilies for the centerpieces. i did the centerpieces myself (bec of my budget, and bec i only had a simple design) and ordered the flowers from citti's. the flowers were fresh and beautiful.
  • User883536 Sent on 07/31/2012
    3.8 out of 5 rating
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    Their flowers are great and a priced great too. I would suggest you pick up your flowers yourself and not have someone else do it as I had my MIL pick them up and she didn't know what my bouqet was suppose to look like. I got to the house about 40 mins before we had to leave to find my bouquet was completely wrong! it had babys breath and i hate baby's breath it was meant to be completly different to what it was but there was no time to change it. i called them a few days after and they refunded some money due to the fact that i had paid extra to have my bouquet upgraded when it never did get upgraded.
  • R
    Roxie Sent on 03/14/2012
    3.8 out of 5 rating
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    We got our Center Pieces thru Citti Florist and they were Amazing and good a lot for our money considering we did all roses in February. I was very please more importantly my grama was pleased with them.
  • A
    Anne Sent on 10/23/2011
    3.8 out of 5 rating
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    The florist I was going to use for my wedding backed out two weeks before our wedding so I went to Citti in the hopes they would be able to save the day. I had a very good experience there and was pleased with the floral packages they had available. Given the short notice, we picked up our own flowers and they turned out lovely. They worked with me on matching the colors in the wedding to the flowers available and gave wonderful recommendations to really make the colors stand out. I would go to Citti again for my next big event!
  • E
    Erin Sent on 02/03/2009
    3.6 out of 5 rating
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    Citti's prices are very competitive, significantly lower than other places I looked for similar packages. The website boasts that it is one of the largest florists in silicon valley, so maybe that's why they can offer lower prices. Maybe it is slightly less service and attention to detail.

    My flowers were beautiful. I absolutely loved the bouquets and everything else looked great too. That said, I have a few issues.

    1) When I went in for my final appointment 2 weeks before the wedding, the shop was closed! Needless to say, I was distressed. I called their answering service and was told someone would get back to me, but no one did. Several days later, they called about my final payment, but nothing about my appointment. They were very apologetic that for some reason the appointment did not get properly calendared and sent me flowers to apologize, but it was a big deal to me.

    2) The flower girl's stuff was not right. We had a 4-year-old flower girl. We discussed a "kissing ball," and the consultant indicated to me about 4-5 inches across and wrote on the contract "4-year-old." What they delivered was about 8 inches across. It was so heavy the flower girl could not carry it. We had to have her carry one of the bridesmaid bouquets instead, and my matron of honor carried the pomander (she thought it was even too heavy for her!). Also, the consultant showed me pictures of head wreaths for the flower girl. What she showed me were basically large buds arranged in a circle around the head. I didn't like, so we discussed smaller "spray roses" and greenery. That is what was written in the contract. What was delivered was the former, which is not what I wanted.

    3) My arrangements were not supposed to contain statice, which I don't like, but they did. The contract listed out exactly what flowers were to be in the arrangements, and I specifically said not statice and she said ok, we won't include statice. But, I guess I should have insisted it say "no statice" rather than just omitting statice from the list of flowers to use.

    Overall, I would still go with Citti's despite the snafus. The flowers were beautiful, and the low price was worth a few hiccups. If you use them, just be prepared for that. Also, I recommend you take great care to get every single detail clearly and explicitly spelled out in the contract. This is hard to do because it's a form written in by hand by the consultant, complete with messy handwriting and abbreviations. But it is a must! My sister also used Citti's and there were things she decided on with her consultant (and there were witnesses!) that did not happen, but Citti's ultimately said too bad, not in the contract. Kind of like my "no statice" issue.