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Quality of service
3.5 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
3.5 out of 5 rating
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Value
2.5 out of 5 rating
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Flexibility
3.0 out of 5 rating
Theresa was great to work with. Very responsive and accommodating to our needs. We were feeling very taken advantage of when we went to pay our final bill though. She had added on charges that we did not discuss. Added 40+ hours at $15 per hour for each worker, when it was discussed we would not be charged for set up or take down (we paid a flat fee for that), just for the actual time it took to serve dinner. We catered in our own food, which is something she had not done before, and that’s why I think we were Nicole and dimmed at the end. She also added in a “tip” per guest based on a “approx cost per plate” for each of our guests that she did not discuss with us at all beforehand. The “approximate” cost of each persons meal that she calculated this automatic tip was WAY more than what the food actually cost us. We were unaware That this was her plan, so we tipped each person cash also the night of. We were also charged for cutting the cake, when we did not ask them to do that, they took it upon themselves to do it without our knowledge. When I asked her about all of these additional random charges, she got very defensive. But other than that, we loved the venue, the location and the overall day was fantastic.
Theresa was great to work with. Very responsive and accommodating to our needs. We were feeling very taken advantage of when we went to pay our final bill though. She had added on charges that we did not discuss. Added 40+ hours at $15 per hour for each worker, when it was discussed we would not be charged for set up or take down (we paid a flat fee for that), just for the actual time it took to serve dinner. We catered in our own food, which is something she had not done before, and that’s why I think we were Nicole and dimmed at the end. She also added in a “tip” per guest based on a “approx cost per plate” for each of our guests that she did not discuss with us at all beforehand. The “approximate” cost of each persons meal that she calculated this automatic tip was WAY more than what the food actually cost us. We were unaware That this was her plan, so we tipped each person cash also the night of. We were also charged for cutting the cake, when we did not ask them to do that, they took it upon themselves to do it without our knowledge. When I asked her about all of these additional random charges, she got very defensive. But other than that, we loved the venue, the location and the overall day was fantastic.
Coachman's Golf Resort's reply:
Thank you for your review Sarina. I am very sorry there was any miscommunication on the bill. We have had outside catering
in the past but yours was a unique situation. I always strive to be very transparent about any billing. As far as the Cake Cutting
we were specifically asked by a family member to cut the cake which took us by surprise but always try to do everything we can
to make your special day go smoothly. We also promptly removed this from the bill. You were a beautiful bride and enjoyed being
a part of your special day.
