Conrad Indianapolis Reviews

Our experience was excellent. Customer service was outstanding on the day of the wedding. The food was excellent, and in sufficient portions to be satisfied. The process was straightforward. Kelly was responsive and very organized; she offered good suggestions when appropriate. Because the Conrad is a full-service venue, the linens, chairs, tablecloths, etc., was included in the price, rather than needing to rent these from an additional vendor, as is required in some venues. The space for the bride, groom, and attendants to get dressed and ready (makeup and hair for the ladies) is so much nicer than some other venues. Additionally, the onsite kitchen means the food is served fresh and at an appropriate temperature. The Vienna Ballroom is beautiful and the Artsgarden made for a spectacular evening reception area for dinner/dancing. If we had more daughters, we would do this again in a heartbeat.

The facilities and staff were phenomenal. Having the reception in the same location as most guests are staying was a great experience. But more than anything the service was above and beyond what we even expected. In particular, our wedding planner - Kelly Robertson - was the best we could imagine. Her combination of competence, humility, and attention to detail were over the top. I can't say enough!! And the rest of the staff mirrored those qualities too.

What stood out to me the most as I planned my wedding reception at the Conrad was how easy they make it for you! The Conrad is incredibly polished and proficient at event planning- they have it down to a science! Every “small detail item” you could think of is either included in the listed price or can be provided by the Conrad for an additional fee and will show up the day of in its proper place without concern (tables, chairs, plates/silverware, votive candles, stage, dancefloor, up lighting, mirrors for bridesmaids, table numbers, menus, etc). This way, the only details you need to worry about are the details that you actually care about and make your day unique to you. Our coordinator, Kelly Robertson, is incredibly organized. She is responsive to emails (ESPECIALLY those last few weeks when the wheels really start turning) and will address any question or concern you may have. The Conrad allows you to enjoy your day and gives you peace of mind that nothing crazy “fell through the cracks”. If you are looking for a Venue that allows for as few wedding planning headaches as possible- I highly recommend you contact the Conrad!

We had our September 2018 wedding at the Conrad and it was an incredible day. Kelly Robertson and the Conrad staff were professional and so organized. I didn't have to worry about anything and we received so many compliments about the venue and attention to detail. I can't recommend the Conrad enough.

I literally have no words to express how AMAZING the Conrad was for our wedding! Courtney Shafer was impeccable and totally on top of all the details I would have never even thought of. The entire staff was beyond friendly, accommodating, and precise. The whole process was made super easy from signing the contract to the wedding day. Courtney was there every step of the day of the wedding coordinating and making sure everyone was ready and where they were supposed all day long. I can honestly say that not a single thing went wrong. The staff (servers and bartenders) left a remarkable impression on all of our guests. The synchronized service was a serious WOW factor that none of our guests are going to forget. There was NEVER a line at the bars and with a crowd of 160 that is a serious feat. The venue itself is gorgeous and the flipping of the room from ceremony to reception was flawless. There are not enough words to say how immensely thrilled we all were with the Conrad and the people that work there. They accommodated and worked with us on all the things we wanted, offered suggestions on things they have seen look or work best in the past, and made sure to keep us on track and updated on when things needed to be completed by. Courtney was so helpful throughout the process and was extra helpful with her suggestions on the flow/music/set up of the ceremony. We are so happy and have received an overwhelming amount of compliments on how beautiful and awesome the wedding was. The Conrad and its staff certainly provided that WOW factor we were looking for!


Nikki Neargardner

I can't say enough great things about the Conrad. I had my wedding at the Artsgarden in June 2016; however, the Conrad Indianapolis did my catering. I worked with one venue coordinator for most of the year, but she had to leave weeks before my wedding to take a new job outside of the hotel. Initially I panicked, but my new coordinator, Courtney, was ready to go the first time we talked! She was absolutely amazing and it felt like she had helped me plan all year! The actually wedding day logistics were beyond perfect. They were organized, accommodating, friendly. Everything was absolutely perfect. They set up everything exactly as I wanted it and broke it all down at the end of the night so I didn't have worry about a thing. They even delivered everything to my room that night and helped me load it out to my car the next day. The food was AMAZING and all guests loved the sychronized serving. I really can't say enough about the service we received from the Conrad. They truly went above and beyond and made my wedding the best day ever!

My daughter and I were so pleased with the services, venue, and staff at the Conrad. Our event coordinator, Stephanie, could not have been easier to work with-- always so willing to assist in even the smallest detail. The staff during the wedding and reception was superb.
Our hotel rooms were tasteful and the bedding was fabulous. Many guests remarked on how comfortable their rooms were.
To sum it up-- I would recommend the Conrad with no reservations.

Worth every penny! Erin was our coordinator and she was a blast to work with! The food and service is the best out there and to this day I still crave our dinner choice! The Conrad really caters to your every need and if I had to do it all over again I would book them in a heart beat! Our family and friends were blown away with the event and it was truly the best day ever! Thank you to the Conrad for making our day full of wonderful memories for a lifetime.

I don't have enough good things to say about the Conrad! The staff and the service are amazing.
The morning of my wedding my bridesmaids and I found ourselves a little under the weather (too much fun the night before!) and Greg tended to our every need! Cold water, buckets, and a big comfy couch were brought into our getting ready room! It was just what we needed to rally and get ready for the big day!

I was married in the arts garden, the ceremony was there, the cocktail hour was on the balcony, and the room was reset for my reception. I got to walk in to a completely different room each time and see the magic that is Conrad Events! Big thank you to the staff that was responsible!
The reception was amazing! First of all, the food...delicious! I received so many compliments on the food. After painstakingly choosing the appetizers my husband and I were sad that we missed the cocktail hour (pictures) and were unable to try them...one of the staff overheard me say this to my husband and brought us out an entire tray of the appetizers! Seriously!?! How thoughtful! By the way...synchronized service? Have you ever seen it? I hadn't and let me tell you...you wouldn't think that it would be anything to write home about but it was really neat, definitely a detail noticed by our guests.

Erin Bradburn planned every detail of my wedding and she is nothing short of amazing! Any decision I didn't feel good about making she helped make for me! She made sure the day went smoothly and that everything was how I wanted it! I was in constant communication via text or email with Erin for about 6 months, I feel a void now that we aren't speaking on a daily basis!

Stephanie was there the night of the wedding to get me down the aisle. She was very sweet and helpful and came to the rescue when I would look at her with a blank expression on my face...like how to cut our cake!

If you are considering the Conrad, I wouldn't hesitate to book them again!

Conrad staff is the best, they are very professional and took care of us like no other. I will totally recommend everyone to do their event with The Conrad. Thanks again for helping us make such a magical day!

We were VERY impressed with the service offered at the Conrad. The staff met our every need and then some. They went above and beyond to make sure we were taken care of. We will always stay at a Conrad hotel at any location from now on because we were so impressed with the quality and service. We would HIGHLY recommend this vendor to anyone looking to have a wedding in Indy!

When we previewed the Conrad, we were against a hotel wedding. We are SO happy that we changed our mind. Everything went smoothly from beginning to end and Stephanie Rice was amazing!! The staff was attentive, professional, accommodating and kind. The facilities were clean and beautiful and spacious. We received everything we asked for and without being made to feel like we were unreasonable. We have received many comments from our guests that the party was wonderful. Most importantly, our bride and groom were very happy!

We could not have dreamt of a more perfect wedding at the Conrad Indiapolis. Stephanie Rice, our event coordinator, was amazing! She was so helpful in planning the event and made it a truly wonderful experience for us. We wish we could go back and relive that amazing day! Highly recommend the Conrad and Stephanie!

Amanda de Jong

Working with Erin Bradburn and the Conrad Indianapolis was an incredible experience! My family's expectations were exceeded time and time again, as Erin and her staff worked tirelessly to provide our dream wedding to become a reality.

I very enthusiastically recommend Erin Bradburn for any and all event planning at the Conrad Indianapolis.

Everything was simply perfect. There is nothing more that we could have asked for to make this day any better. Stephanie was a pleasure to work with and we didn't worry about anything the entire weekend. Just perfect.

We had a wonderful experience and never had to worry about anything. We were treated well and everything went just as we wanted it to from the beginning to the end.

The team at The Conrad will make your event run seamlessly and have a smile on their face while doing so. I cannot say enough positive things about their level of service being above and beyond expectations. Our guests even complimented the staff on their professionalism, thoroughness, and amazing execution.

I can not say enough wonderful things about our wedding. My bridesmaids were even saying how if you wondered something out loud, someone had an answer nearby. "I need a towel" and a hand appeared with a towel! Although the venue is pricey, it was worth every penny as not only myself, but all my guests were treated like royalty. Our entire wedding party (females-13) were all treated wonderfully at the Evan Todd Spa as well. From the bell hops to valet, to the awesomely patient and helpful wedding coordinator, Stephanie Rice, I could not have asked for a better day and place to enjoy my wedding!
A million thanks!

I am actually the MOB writing review in that the bride and groom live in Chicago so I actually had more contact with Erin Bradburn who was our event planner. However the bride would agree with everything I say! I have been asked by many following the reception if there was anything that we would have done differently, anything we were not happy with. I can honestly say that there was not one thing we would have changed. The services provided by all at The Conrad, from the bellmen, to the front desk, the banquet team...everyone was top-notch and treated our family, the bridal party and all of our many hotel guests who traveled from all over the country in such a professional and friendly, service-oriented manner.
I cannot say enough about Erin...she was so thorough, so informative and a wealth of knowledge on all aspects of wedding planning. Not to mention she is so friendly, pleasant and fun to work with!
The venue is absolutely beautiful , the flow of the reception space from cocktails to dinner in the ballroom was exceptional. We have received so many personal notes from guests since the event that said it was one of the nicest receptions they have attended, from the quality of the food and bar, to the impeccable service, to the beauty of the space.
We were 100% satisfied in every aspect of our wedding day and all planning leading up to it. There are certainly many venues to choose from in the Indianapolis area...The Conrad was worth every dollar that was spent!

The Conrad was a wonderful venue for both my ceremony and reception. The ceremony and reception were beautiful. The food was excellent and the service was top notch! I worked with Erin Bradburn at the Conrad and she did a fantastic job. I have pretty high expectations and am a bit of a perfectionist and she made sure everything was exactly how i wanted it. It was the wedding of my dreams.

The Conrad Indianapolis did an amazing job for our wedding reception. We were so pleased with Erin Bradburn, our contact at the hotel. She was extremely responsive throughout the entire planning process. The day of the event, she was right by our side, always available for ANYTHING that we needed. She really went above and beyond for us.

Our guests were extremely impressed with the food and the service. They thought the synchronized service was so cool and really added an entertainment value. Many of our guests are in the hotel industry, both in Indy and Chicago, and they all thought it was such a great concept. And our food was absolutely magnificent! Some of my guests said it was the best food they have ever had at a wedding.

I really can't say enough wonderful things about our experience at the Conrad. Everyone we encountered was helpful, friendly and extremely customer-oriented - Valet, Bellmen, Front Desk, Banquet Manager (Kevin), our Banquet Staff and especially Erin! Thank you all so much for such an amazing experience. You made our day just perfect and made us both feel very special!

Our wedding was absolutely amazing! Erin did a phenomenal job! She was there for us throughout the entire process and went above and beyond! I couldn't have asked for a better person to work with! The Conrad was a wonderful place to have a wedding reception! We couldn't have been happier!

My wedding coordinator, Erin, was absolutely amazing. She was very helpful. My entire family was very involved with the planning and Erin worked well in dealing with everyones wishes. The wedding turned out absolutely beautiful and she took care of everything the day of the wedding. I don't know how we would've done it without her. She made sure I was happy throughout the day and asked if I needed anything.
Our guests stayed at the Conrad and felt that it was a 5 star resort. The rooms are large and very comfortable.
We had both an Indian and American wedding so we had both types of meals. The chef was able to make the food based on our request and it turned out excellent. I got many compliments from friends and family that it was the best wedding they had been too and I attribute that to the venue.

The Conrad's service was superb! Erin Bradburn, our event coordinator at the Conrad was the ultimate professional and really made every effort to give us what we wanted at the Conrad. She answered all of my emails in a timely manner, and the Conrad was very accommodating. The Conrad worked well with my wedding planner, Janice Board of Spectacular Soirees to give us a dream wedding. I would recommend the Conrad Indianapolis to any bride that wants a beautiful event with excellent service!

From day one, Stephanie Rice was so helpful with planning our wedding. We were having a small wedding (40-50 people) and wanted somewhere to have both our ceremony and a cocktail and dinner reception. Stephanie was willing to help as much or as little as we wanted. She was able to give me a lot of recommendations for flowers, music, invites, etc... I couldn't and wouldn't have wanted to do it without her help. The Conrad is a beautiful place with suburb service!