Cre8tive Touch Events & Rentals Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
10 Reviews
93% recommend it
Awards
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User1413268 Sent on 10/31/2013I rented chargers and pillars from this company and they were very professional. I was originally supposed to pick them up myself to avoid delivery feed but the day of they said they'd deliver to the venue. Everything was there on time and in good condition!Cre8tive Touch Events & Rentals's reply:
Thank you for your feedback. We are happy that we could be apart of your wedding. -
User1385633 Sent on 10/18/2013My wedding wa fabulous ur to the elegance of the quality tablecloths, chair covers and napkins rented. Shamia was very professional and prompt with providing services . I will provide photos to show the quality and how my wedding reception and day was beyond our satisfaction. I will definitely recommend their services to anyone planning an event.Thank
you ! Mya & ShaunCre8tive Touch Events & Rentals's reply:
Thank you for your feedback. What a fabulous wedding, it was our pleasure to be apart of your wedding. -
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Vanessa Sent on 03/26/2013Cre8tive Touch is definitely ideal for the budget conscious couple. I remember having an idea of what I wanted but did not have the means to execute or the expertise to shift through the unnecessary. This company took my complicated idea and made it into something beautiful and one to be remembered for years to come. The focus on detail was noticeable and greatly appreciated. Shima did an excellent job on her delivery and we are so appreciative of the time that she devoted to our event. As with any situation, there is always room for improvement. There were at least 2 occasions where I felt the situation could have been handled more professionally. Humility is a characteristic that outshines any type of delivery. Never should a client be threaten on their wedding night about items being missing or misplaced with a "72 hour if we do not get items returned you must pay", especially if it was not noted in the contract or verbally discussed prior to contracted work. Perhaps if the company stayed for the occasion (as suggested) this would have been a way to make sure no items were taken by the venue, the guests, or anyone for that matter. We were honeymooning! A friendly suggestion, perhaps place within your future contracts that you are not able to guarantee work if you do not have permission to prepare at least 2 hours before the scheduled event. This may make having to work with other professionals a bit easier and may take some of the unnecessary stress away from the client. If they sign the contract, then they know that Cre8tive Touch will not be liable if they are unable to deliver things verbally agreed upon . I hope with each new client, Shima Davis-Kelley and Cre8tive Touch Events and Rentals will continue to grow and acquire the image they hope to seek. I wish them well and we are very appreciative and thankful for the job that you have done. May Jehovah continue to bless you!Cre8tive Touch Events & Rentals's reply:
Cre8tive Touch strive for excellent customer service. At no time was the client threatened, the couple was never contacted. The wedding coordinator was contacted because items that were used in our event design services for this event were missing and the coordinator was notified that the items would need to be returned within a industry standard timeframe of 72 hours. Additionally, the client and the venue were made aware of the time needed (2 hour setup time) to execute a theme event prior to the client signing the contract with the venue. Unfornately for the client, the venue (The Forum Caterers) decided to wait two days prior to the event to notify the client that the appropriate timeframe would be allowed. Because we pride ourselves on executing events, we notified the client more than 30 days in advance of her event when we become aware that the venue stated they could not honor our 2 hour setup time request. In order to work the situation out, we meet with the venue and client on at least two occassions (which the client was not billed for these extra meetings) to communicate the logistics of event setup and our design execution. Cre8Tive Touch made several concessions for this client and regret that they were not 100% satisfied. -
User1713750 Sent on 07/15/2014It is critical to ensure that both parties clearly understand role and responsibilities beyond the cursory introductions and contract review. Additionally, once a month status updates, at a minimum, should be part of the agreement. This will ensure both parties are updated and role and responsibilities are reviewed.Cre8tive Touch Events & Rentals's reply:
Thank you for your feedback. It was a pleasure working with several talented vendors as the "Day of Coordinator" for this wedding.
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