Crystal Ballroom Reviews

Reviews

• Diane H. Sent on 03/24/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  One stop shop!

  They offer so much for the price and make planning your wedding as simple as it can be. Team in Lake Mary blew us away especially on the day of the wedding. Can’t thank them enough for making our wedding so beautiful!

  They offer so much for the price and make planning your wedding as simple as it can be. Team in Lake Mary blew us away especially on the day of the wedding. Can’t thank them enough for making our wedding so beautiful!
• Ester Sent on 03/04/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Wedding was Amazing!!

  We chose this CB location because it really outdoes the others locally. Large, inviting and a truly beautiful venue. The staff was attentive and our event ran extremely smooth. We had nothing but excellent communication with their staff, always responsive and helpful. Thank you for making our day truly memorable and amazing!!

  We chose this CB location because it really outdoes the others locally. Large, inviting and a truly beautiful venue. The staff was attentive and our event ran extremely smooth. We had nothing but excellent communication with their staff, always responsive and helpful. Thank you for making our day truly memorable and amazing!!
• Chantay Sent on 12/21/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautifully executed 😍

  Crystal Ballroom exceeded our expectations! Everything was beautifully done! The service provided was excellent and all the staff were professional, curtious and accommodating. They made our special wedding day one for the books😍👌🏾

  Crystal Ballroom exceeded our expectations! Everything was beautifully done! The service provided was excellent and all the staff were professional, curtious and accommodating. They made our special wedding day one for the books😍👌🏾
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• Tanya A. Sent on 11/09/2020
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Gorgeous new venue!

  Our daughter and son-in-law loved the rustic design of this venue and now under new ownership the decor has been taken to a whole new level with chandeliers, farm house tables, large white trees, greenery walls, wood floors, newly decorated bridal suite and grooms room and the addition of a bar with glassware and custom lighting throughout. There is plenty of space for cocktail hour, family photos in the courtyard, dinner, dancing, & ceremony. It is an open vendor venue allowing you to bring in your favorite vendors and maybe even save a little money this way. Our daughter was one of the Noah's brides, and Crystal Ballroom could not have been more gracious in honoring our contract and allowing us to use the venue under new ownership. We are very grateful for their generosity. All of our guests were complimentary of the venue having not seen another place like it-so modern, rustic, large, & bright! You must check it out!

  Our daughter and son-in-law loved the rustic design of this venue and now under new ownership the decor has been taken to a whole new level with chandeliers, farm house tables, large white trees, greenery walls, wood floors, newly decorated bridal suite and grooms room and the addition of a bar with glassware and custom lighting throughout. There is plenty of space for cocktail hour, family photos in the courtyard, dinner, dancing, & ceremony. It is an open vendor venue allowing you to bring in your favorite vendors and maybe even save a little money this way. Our daughter was one of the Noah's brides, and Crystal Ballroom could not have been more gracious in honoring our contract and allowing us to use the venue under new ownership. We are very grateful for their generosity. All of our guests were complimentary of the venue having not seen another place like it-so modern, rustic, large, & bright! You must check it out!
• Natasha Sent on 07/27/2021
  1.6 out of 5 rating

  1.6
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Unresponsive

  I have to share this because it's weighing heavy on me. When my husband and I were younger we got married at the courthouse because let's be honest we couldn't afford the wedding of our dreams. So fast forward 20 years later we finally save enough to have this moment that I have dreamt of my entire life. Then boom! Coronavirus hits and we go through a shut down the week of our wedding. Ok well, shit happens (pandemic maybe not so much) nonetheless we reach out to our venders who are all completely sympathetic and understanding. We are not canceling, we are simply pausing till the madness subsides. All venders but one.... The Crystal Ballroom.
  They have decided that I must either have the wedding during these times. Of course everyone has to wear masks and have their temperatures checked and even though there are no windows and there are over 50 people coming, they feel this is completely fine.
  So either I have a uncomfortable wedding and risk the health of those I love.
  Cancel the wedding and lose all the money paid in full (which was my only savings for this wedding).
  The last option is to reschedule and pay a $600 deposit and only 1/2 of my payment can be used towards another date (as credit) and I still pay whatever amount they come up with for another wedding day (so I lose 1/2 of what I paid, pay an additional $600 and they doubled their prices for next year so I essentially would go from paying 5K to 10K).
  All for a situation I have no control over.... They wont answer my emails and they have nothing to say over the phone other than they are maintaining sanitation compliancy. The fact that they are doubling the costs of future events is taking advantage of a delicate situation for so many brides. They should ashamed of themselves.

  I have to share this because it's weighing heavy on me. When my husband and I were younger we got married at the courthouse because let's be honest we couldn't afford the wedding of our dreams. So fast forward 20 years later we finally save enough to have this moment that I have dreamt of my entire life. Then boom! Coronavirus hits and we go through a shut down the week of our wedding. Ok well, shit happens (pandemic maybe not so much) nonetheless we reach out to our venders who are all completely sympathetic and understanding. We are not canceling, we are simply pausing till the madness subsides. All venders but one.... The Crystal Ballroom.
  They have decided that I must either have the wedding during these times. Of course everyone has to wear masks and have their temperatures checked and even though there are no windows and there are over 50 people coming, they feel this is completely fine.
  So either I have a uncomfortable wedding and risk the health of those I love.
  Cancel the wedding and lose all the money paid in full (which was my only savings for this wedding).
  The last option is to reschedule and pay a $600 deposit and only 1/2 of my payment can be used towards another date (as credit) and I still pay whatever amount they come up with for another wedding day (so I lose 1/2 of what I paid, pay an additional $600 and they doubled their prices for next year so I essentially would go from paying 5K to 10K).
  All for a situation I have no control over.... They wont answer my emails and they have nothing to say over the phone other than they are maintaining sanitation compliancy. The fact that they are doubling the costs of future events is taking advantage of a delicate situation for so many brides. They should ashamed of themselves.
• Mary K. Sent on 03/25/2023
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Unprofessional

  They are unprofessional. They don’t credit “anyone”. They only care about them. They delete comments from their social media accounts and they have really bad customer service. If you are a photographer, a videographer, or anyone willing to work with them be aware, they are not what they promise.

  They are unprofessional. They don’t credit “anyone”. They only care about them. They delete comments from their social media accounts and they have really bad customer service. If you are a photographer, a videographer, or anyone willing to work with them be aware, they are not what they promise.