Diamonds Direct Crabtree Reviews
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
115 Reviews
96% recommend it
Awards
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![Kyle]()
Kyle B. Sent on 03/04/2021Stellar Experience!
I purchased a 1.03 carat H color VS2 diamond ring with a matching channel set diamond band from a local pawn shop. I contacted Elad at Diamonds Direct Raleigh via the Diamonds Direct website about coming in for an inspection of the diamond. After carefully unsetting the diamond and viewing with a microscope, he detected a small chip in the girdle of the diamond. Instead of having to get the diamond re-polished which would have taken more time than I had before I wanted to propose and have lost precious carat weight. Elad was able to exchange my diamond for a 1.00 carat H color SI1 diamond. He had it set within 4 weeks in a beautiful Sylvie ring- SY904. Elad was very fair in what I paid for this ring. Unfortunately, the diamond was improperly set by the onsite jeweler. There was a 2mm prong length discrepancy on two of the prongs…Elad and the vice president, Lev, went out of their way to get issue fixed very quickly and correctly for me despite the issue being beyond the skill set of the onsite jeweler. Elad sent the ring to an expert jeweler contact he had in New York. After receiving the ring back, he overnighted the ring to me via FedEx in Western NC in time for me to propose on Christmas. My now fiancé was very impressed with the ring. For this experience alone, I would give Elad and Diamonds Direct Raleigh 5/5 stars.
As I mentioned, at the pawn shop I purchased a diamond band with the engagement ring. The ring set was soldered together. Diamonds Direct unsoldered the bands for me. Unfortunately, as the wedding band was channel set and original size 7, there was no way to size the ring to 5.25, my fiancé’s ring size, without significant risk of losing diamonds in the long term. Elad was able to have a very similar, custom ring created using 3d design software that was able to use the 8 VS2 diamonds in my original wedding band. He then refined the design based on the feedback of my fiancé and myself. Wax cast of the original ring and updated design were provided before ordering the ring. The cost of this band was very competitive with similar bands sold by online retailers. However, this band was custom and much higher quality as it included the VS2 diamonds I had from the original band.
My last purchase was a wedding band of similar style to my fiancé’s wedding band. I was headed to Diamond’s Direct to pick up the wedding band for my fiancé the day I ordered my band. Elad stayed behind for 5 minutes to briefly speak with me despite needing to head home to help his wife take care of their sick child. He got his colleague Prem to help my fiancé as she tried on her wedding band. Prem also assisted me as I ordered by wedding band. I selected RECF518516W from Benchmark. Prem ordered the ring for me. He matched the pricing I had found from an online competitor. I selected RECF78022SCC as the free ring that Benchmark offers all customers purchasing dress rings.
In summary, Diamonds Direct Raleigh is likely the best “in-person” jewelry store in the Triangle Area-Raleigh, Durham, Chapel Hill. All pricing was extremely competitive. Pricing was better than every store I visited in the Triangle Area. Pricing was also in-line with online competitors. I advise buying in-person at Diamonds Direct Raleigh for the Diamonds Direct buying experience that includes complimentary cleaning, resizing, rhodium plating, etc. Also, every employee was incredibly thoughtful and genuinely cared about my diamond buying/ring buying experience. Even when I had the issue with the engagement ring, it was promptly taken care of by the Diamonds Direct. This would not have been the case with an online retailer. The Diamonds Direct team is truly like a big family. Even when Elad wasn’t available other managers willingly stepped up to help me. However, when you stop by, make sure to ask for Elad!
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![CHRISTINA]()
Christina Y. Sent on 04/30/2020I couldn't have asked for a better experience
The team has been fantastic! Tessa was amazing to work with and even with COVID going on, I was successful in starting the process of a custom ring for my fiancee'. Because the site is closed, Oren worked through everything possible via phone with me until i had to pick out the stone in person. I was going back and forth between a stone and diamond and so glad i went this route. When finally meeting in person, we met outside the facility since workers were inside to avoid contact. Oren made the process quick, painless and perfect. I couldn't have asked for a better experience and they have officially made new customers for life. -
![Brooke]()
Brooke Sent on 11/10/2019Tina at Diamonds Direct
I was recommended by a friend to ask for Tina at diamonds direct when looking to get an engagement ring. Tina was an excellent recommendation. She helped me pick an amazing engagement ring and further down the line our wedding bands. Tina is a rare person to work with because she not only is great at customer service but you can tell she is knowledgeable and passionate about diamonds. Five stars for Tina at Diamonds Direct Raleigh! -
![ALYSSA]()
Alyssa Sent on 10/01/2019Absolutely Amazing!
We came here to look at engagement rings together, I told my husband to be there was no pressure to buy that day. However, we were so well taken care of by the entire staff, our diamond expert took his time as I debated between the little details that made each ring unique and never rushed us, we decided to buy that day. Having such a great first experience made it a no brainer when it came time to buy our wedding bands. -
Risa Sent on 06/08/2018The staff is super helpful and friendly and the manager, Brian, will make sure you leave happy no matter what! I was super stressed and needed the ring (which was my third choice!) by the weekend. Brian got me the right ring at the right price sized and ready that day! Thank you Brian!
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![Sandra]()
Sandra Sent on 04/24/2019Diamonds Direct made it easy and fun!
When my fiance and I decided to start looking at rings, we figured we would start with Diamonds Direct since they are known for having a huge selection and great reputation, and look other places if we didn’t find what we wanted, or wanted to get additional ideas. I didn’t expect us to purchase my engagement ring that day, but the staff there made everything so fun and easy that we never looked further.
We were immediately handed mimosas and coffee on entering. I would definitely make an appointment on Saturdays since they get very busy- we had one and were taken right away. Eric was our diamond expert and he quickly put us at ease. He took my fiance aside to ask privately about the budget before we got started, which I felt was very considerate. He then looked at the Pinterest board I had made and started pulling rings within our budget and in line with my style. He knew how to go from setting to the next depending on my feedback and it didn’t take long to narrow it down to two designs I loved. When I couldn’t decide he said they could easily combine the elements I loved about each into one custom ring and made sure he understood exactly how I wanted the final design to look. He then taught us all about diamonds and we were able to look at several. I could tell he wasn’t just trying to sell us on what was most expensive- he seemed to genuinely know how we could get the best value for our money.
My fiance ended up ordering the ring that day but he and Eric were sneaky about not telling me how long it would take to come in so my proposal would still have an element of surprise. My fiance later told me that when the ring first came in Eric wasn’t satisfied with it so he made sure it was adjusted until it was perfect. Although I had a good idea of what it would look like, I was still stunned with how beautiful it turned out- definitely my dream ring! We later returned to purchase our wedding rings, which we got a nice discount on as Diamond Direct established customers, and Eric was again super helpful, along with Stephanie and Meg. They were all so excited for us! They helped us pick the perfect band to go with my engagement ring, and my fiance had a ring completely customized from various ideas he had looked at online. Both of the rings came out perfectly and came in plenty of time for our wedding day.
I also used Diamonds Direct to service my great-grandmother’s heirloom aquamarine ring, which was to be my “something old, something blue.” The team there resized the ring and polished out a large dent on the table. The ring looked brand new and was the perfect accessory on my special day. They also cleaned and polished my engagement ring a few days before the wedding so it looked extra sparkly. I love the piece of mind that come with all of their quality guarantees. I will be a life-long customer of Diamonds Direct! -
![Tara]()
Tara Sent on 10/30/2018Beautiful!
We got both my engagement ring and wedding band from diamonds direct at Crabtree and could not be more satisfied with how beautiful they are! Diamonds direct is amazing and I would recommend them to anyone! -
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![SoonToBeStoddie]()
Joanne Sent on 01/05/2016The service was fabulous when we went back to get my ring re-sized. They always go above and beyond for their customers, and the ring is gorgeous!! I can't wait to go back for years to come! -
User2222015 Sent on 07/12/2015They have been wonderful to work with and helpful every step of the way. They even sized a personal ring from my grandmother and cleaned it for free. -
![Madison]()
Madison Sent on 09/12/2013The staff goes out of their way to accommodate your needs. Our consultant remembered us by name each time we were in store and worked hard to understand exactly what we were looking for, and then found that in put budget! -
User2013951 Sent on 01/18/2015Wow! What a ring! Diamonds Direct did a great job helping my fiancé pick out the perfect ring. I would one hundred percent recommend Diamonds Direct over any other jeweler in the area.
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