DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown Reviews

The Doubletree really did an amazing job at making my day very special. The Director of Catering, Rachel was amazing! Her and her staff did great at decorating the rooms for the ceremony and reception. Everything was amazing from the food, to drinks and even the entire staff at Doubletree.

The Doubletree was a great venue, though it ended up being more expensive than we originally thought. Great food, great bar, great space!

I was a 2020 Covid bride who had to postpone my wedding several times leading up to our new date in 2022. From 2020 to 2022, I had worked with the DT to change schedules, re-review our wedding package, select vendors, etc... and working with Danielle from DT had been the best experience! She was so responsive, answering any and all questions I had via email or phone. I planned my own wedding, and she made it so easy! If I needed floor plans, she sent those over with a layout of each room for guest table and decor set-up. If I needed photos of our bridal suite, she had those on-hand as well. If she was busy or OOO, she was transparent about communications so I was never waiting too long or unexpectedly.

Overall, the wedding packages for the DT are inclusive of many amenities and reasonably priced for being a downtown Pittsburgh wedding venue. I loved that our cake from Bethel Bakery, guest table flowers from One Happy Flower Shop, wedding night stay stay, etc. were all included (it depends on which package you pick). We especially loved having access to the Presidential Suite and the Vue Suite, two separate areas to get ready before the wedding. This allowed us to get the "getting ready" photos and First Look pics (at Mellon Green) so easily. For our plated dinner, we went with chicken, fish, or vegetarian options for our guests, and received so many compliments. In addition, we had a cookie table and photo booth, which fit perfectly in the space. The late night snack of pierogies went so well with our "Pittsburgh themed" wedding.

If you go with the DT, the only downsides or things to consider are timing of events near the venue. We unfortunately picked a weekend where there were 2 Penguins games, so parking became an issue (some guests had to park at the Steel Tower next door).

Overall, our wedding was well worth the wait and we loved how our day turned out!

So we were one of those couples who had to postpone their wedding due to Covid. It was an extremely stressful time BUT Patty and the entire team at the Doubletree made the transition extremely smooth. We couldn’t be more happy with our choice to have our wedding there. From the earliest stages of planning to finalizing minute details the entire process was stress free and actually a lot of fun! Everything was amazing on the Big Day! The banquet room looked amazing, the food was fantastic (husband is a chef so that was very important). The service was next level professional, and the entire day went smoother than we could have imagined. The accommodations were fantastic, and everyone staying for the wedding felt welcomed and right at home. A very special thank you to Patty, Danielle, Mike, and Chef Fred, for making our day absolutely perfect! If you are needed a venue I highly recommend The Doubletree by Hilton.

Our entire experience at the Doubletree by Hilton, Downtown could not have been any better!
The original date for my daughter's wedding was May 30, 2020. Because of covid, it moved dates twice to end up with Sept. 4, 2021. I'm aware that many venues only offered Fridays or Sundays for rescheduled dates but the doubletree was very accommodating to our new date requests.
I can't say enough about the staff at the Doubletree! Everyone was extremely nice and accommodating to us. Patty Iannotta (Director of Sales) was a pleasure to work with! She was always prompt with communication and certainly went out of her way to make every vision/request we had come to fruition! Her excitement and willingness to help to make the wedding everything we imaged truly made our experience way beyond what we expected! My daughter's dog was their ring bearer, Patty and Danielle ( Catering Sales Manager) even took extra care of "Jimbo", which they certainly did not have to. They checked on him during the reception and even brought him in for a surprise visit! Both Patty and Danielle kept us on schedule during the wedding ceremony and reception. They were both so much fun! They seemed more like friends than just hotel employees trying to make the event a success! They were constantly surprising us with things we certainly did not expect. Everyone raved about the food/cocktails at the reception. We had approx. 40 rooms booked with guests attending the wedding for the weekend. Everyone's experience was the same! From the front desk staff to Nick (Assistant General Manger) the service was impeccable! I would highly recommend this hotel for any event, especially a wedding!! Thank you to everyone at "the Doubletree by Hilton, Downtown" for a fabulous experience!

This review is for Shawniece, who made our wedding day everything we could ever ask for and more! We are shocked reading these recent reviews stating that Shawniece is no longer with the DoubleTree. She was essential to our entire wedding process! She promptly answered the million emails and phone calls we sent, and was so accommodating and happy to help us in any way. We were so at ease knowing she had everything under control and seemed like she had done this a million times before. Our wedding day was amazing and I couldn't imagine doing it without her and the DoubleTree!

Overall we had a good experience. We hit some snags on our wedding day that were promised to me they would be taken care of beforehand - no place for our shuttle bus to park initially, not all our cookies were placed for our cookie table, etc. But great food & great package.

If I can give any bride a bit of advice it would be to look NO FURTHER than the Double Tree. Not only was it the easiest planning you can imagine, they were responsive, sweet, and fun! My fiance and I live 5 hours away so I was nervous having a wedding without meeting most of the vendors, but it went on without any complications. The food is fantastic, the hotel is beautiful, the views are incomparable, and the cost is seriously worth every cent. The food alone was fantastic. We had our rehearsal dinner, ceremony and reception here. Please don't hesitate: this is the right venue for any bride and groom that want a stress free, and beautiful wedding!

I had worked with the wedding coordinator, Shawniece, for 9 months planning our wedding at the DoubleTree from Washington State. We heavily relied on The Knot to find our wedding venue and vendors and decided on the DoubleTree due to their awesome reviews and ratings, which specifically mentioned Shawniece Evins several times as being the true catalyst to making their wedding a hit. It was true; Shawniece was absolutely amazing to work with and was meant to be a wedding coordinator. I had 110% confidence in Shawniece as she was on top of everything including due dates and emailing and answering my endless voicemails to answer the millions of questions that I had. 11 days before our wedding, I got a call from Holly, the Director of Catering, stating that Shawniece was no longer at the DoubleTree, at no fault of her own. As if my anxiety wasn't high enough with the wedding quickly approaching, this made my anxiety sky rocket. With only 11 days until the wedding, all of the hard work had been set in motion by Shawniece and was written down. It was up to Holly to then execute it. Holly took our case file and really made an incredible effort to get to know it inside and out and tried to ease my anxieties. There were some things that I had already squared away with Shawniece that I had to re-go over with Holly but overall, Holly did an incredible job at taking over our wedding on such short notice. Her and Trevor, the Banquet Manager, did everything in their power to try to make it right for us with the inconvenience of Shawniece no longer being with the hotel. And I just want to say that Holly and Trevor absolutely killed it for our wedding weekend! Behind the scenes it was a scramble at times but what wedding isn't? To our guests it was absolutely flawless, as they told us. Our guests were so impressed by everything at the DoubleTree. We had our ceremony, reception, and farewell brunch all within the DoubleTree so as to make it convenient for our guests. I also want to shout out to Anna, who was in charge of our room block, as she worked her butt off for us too. Some of our less tech-savvy guests had some issues with booking rooms through the room block and Anna was so incredibly helpful with fixing those issues and making sure that people's reservations were moved to within our room block. Our wedding weekend was absolutely perfect! Was there a bump in the road with the wedding coordinator being let go from the hotel 11 days before the wedding? Oh yes! But did the remaining staff do everything in their power to make it right and mediate the situation? Heck yes! I would do the whole thing over again in a heartbeat. It was inconvenient and I firmly believe corporate DoubleTree made a huge mistake in letting Shawniece go. But the show had to go on and the entire team top to bottom, from Holly and Trevor to the banquet servers stepped up to the challenge to knock our wedding weekend out of the park. Their teamwork during our weekend was incredible to see. With Shawniece no longer at the hotel, I cannot say how weddings will go in the future at the DoubleTree. But if the team works together like they did for our wedding, which I firmly believe they will, you will not be disappointed to have your wedding at the DoubleTree in Downtown Pittsburgh. I truly hope you consider this DoubleTree for your wedding as you will not be disappointed.

We held both our rehearsal dinner and our reception at the DoubleTree. From start to finish, the entire weekend far exceeded our wildest expectations. Shawniece Evins, Trevor Getz, and the entire DoubleTree team were incredibly professional, accommodating, and efficient. We had several guests in from out of town and heard from so many of them about how impressed they were with their experiences throughout the weekend.
The food at our rehearsal dinner (Italian buffet) was delicious, as was our reception menu. The appetizers at our cocktail hour were also delightful! The servers never missed a beat at either meal. Our guests were very well taken care of. On Sunday morning, we got to have brunch with our guests at the Bigelow Grille inside the DoubleTree. The food was again fantastic, service was excellent, and it gave us another opportunity to spend time with our guests before going our separate ways.
We looked at a few other venues in Pittsburgh before deciding on the DoubleTree. The value there was second to none. We got much more for our money there than any of our other options offered. The packages offered by the DoubleTree allowed us to handle everything through them, rather than dealing with multiple other vendors.
There are not enough compliments on the planet to describe how amazing Shawniece was throughout our entire year of planning. She was incredibly responsive to my (what seemed like) thousands of questions. She went above and beyond to accommodate us in every possible way, especially for my Mom, who is in a wheelchair.
I kept telling myself in the days right before the wedding that I knew something would go wrong, and that would be ok - we would get through it. I can honestly say that moment never came. I never felt even the slightest stress. Every single aspect of the entire weekend was perfect. Shawniece and her team never missed a beat. I'm convinced that I had to be the least stressed out bride ever thanks to the DoubleTree!
We are 3 days out from our wedding and are still smiling from ear to ear. We want to get married again just so we can have this incredible experience all over again. Our flower girl has already asked her parents if she can have her wedding there, as well!
I cannot thank the DoubleTree, Shawniece, Trevor, and the entire team enough for making all of our wedding weekend dreams come true!

We just had our perfect wedding reception here this past weekend and it was AMAZING!!!! Our first visit, I knew this was the place, Shawniece was so helpful from our first meeting to after the wedding. She asked so many questions that I didn't even think of and checked everything off on our list plus some! Our food was so delicious, people are still talking about the soup, salad, entrees and late night snacks! Everyone loved their drinks and we did a signature hurricane and they turned out so yummy! The room was stunning, I can't wait to see all the photos! We used One Happy Floral Shop in Millvale for all the flowers and they were phenomenal!! My bouquet is still in tact! The cake from bethel was delicious, people also still talking about that!! I loved having all these special things (chiavari chairs, late night snacks, floral arrangements, menu/placecards, etc) done in one place, and Shawniece was an absolute blessing to work with, my mom, my sisters and I still talk about how lovely she is!! Getting ready the girls had a room which was so spacious for hair and makeup, the guys also had the Vue room to get ready in for the ceremony! We used this room during the bridal party cocktail hour and they had all our appetizers and drinks waiting for us up there!! Ugh everything was so perfect and I can't believe it's over. If I had to do it again, I would pick this place again in a heartbeat!!

The vendor continues to remove my reviews here and on the knot but is not professional enough to contact us to resolve the issue.

So keep in mind they remove anything that would affect their ratings.

My advice to all couples considering this venue is to run, and run fast. They will over promise and underdeliver.

Shawniece is very lovely and great at selling a dream that she can’t deliver on, mainly because none of the other hotel staff seem to communicate with each other or are interested in delivering what is promised.

We started having problems and second guessing our decision to go with the doubletree within a month of signing the contract.

Our wedding weekend was a complete nightmare and our problems with our hotel block, rude desk staff, as well as theft of property, completely overshadowed our nuptials and was all everyone talked about at the events before and after our wedding.

This is very emotionally distressing as this is a once in a lifetime event that we can’t redo.

To top it all off, the management at the doubletree is uninterested at best. You will never see management outside of their office, and often they will have attitude if they have to come out of hiding to speak to anyone. I will say that Lana and Jessica are very professional and willing to listen. However all of the other managers myself, the groom, or the father of the groom spoke to were unprofessional and the often interrupted and never offered a solution.

The front desk staff are down right rude and if they don’t know the answer, instead of trying to find someone who can help, they just end the conversation with an attitude. We were often cut off mid speech by staff and management alike. They were rude to our guests, the bride, groom, and parents of the bride and groom.

Some of the major issues that we had included (not all inclusive):
- Only three double rooms were included in our block event though we made it clear all of our guests were traveling from out of town and this was NOT an adult only wedding
- Offered complimentary breakfast to make up for the lack of double rooms (family wedding) and the DAY BEFORE the wedding when everyone checked in for the wedding we learned the complimentary breakfast was only for the first person in each room. So every other person in the room was charged.
- There is absolutely zero security of any kind at the hotel, this resulted in a homeless man entering our reception and going through personal items of guests which ultimately resulted in the sister of the bride’s bag getting stolen which contained her rental keys and her wallet, creating a nightmare of a situation with her rental car stuck in a garage that is currently still ongoing.
**We also had teenagers from a volleyball event crash our cocktail hour and reception, eating our food and using our photo booth
**We also had individuals from the OTHER wedding come over to eat our food, use our premium open bar, and use our photo booth — INCLUDING THE BRIDE from the other wedding.
- Over $400 worth of cookies from our cookie table were “thrown away” when the bride and father of the bride went to go pick them up the next morning. Even though the bride watched the cookies being boxed the night prior at the end of the reception.
- Bride observes Hotel staff took floral arrangements without asking after the wedding (promised to family)
- 90 year old Uncle with disability and MS was treated rudely and inhumanely by front desk staff when he asked for help. Resulting in a late night call to brides family to help with unloading car the night before the wedding.

Also keep in mind they have one public bathroom that you will have to share with anyone in the hotel, including all hotel guests, other weddings, and homeless individuals.

We looked through a lot of reception spots at hotels because I had a lot of out of town family coming in. I am so happy we went with the DoubleTree in downtown Pittsburgh. Shawniece, she is the most responsive, kind and professional person we worked with in this entire wedding planning process. I’m a planner, and Shawniece came prepared with any question I threw her way. She made our day absolutely perfect! The staff at the DoubleTree in downtown Pittsburgh was so attentive to the needs of myself and guests. I’m so happy with how everything turned out, would not change a thing!

Our wedding at the DoubleTree in downtown Pittsburgh was absolutely perfect. We had both our ceremony and reception at the hotel, and everything was wonderful. Shawniece was so helpful throughout the planning process and was always responsive to my many emails and questions. The DoubleTree staff really covered every little detail so that we were able to relax and enjoy our day. The space looked beautiful, and we got several compliments on the food.

My ONLY caution about this venue is that the parking is not ideal (and the garage staff was not particularly friendly) but we knew that was a sacrifice that we were making by choosing to have a downtown wedding, and it really wasn’t too big of a deal.

Thank you to the DoubleTree and Shawniece for making our big day PERFECT!

My husband and I got married in December and had our cocktail hour and reception at the DoubleTree. Originally we worked with Ashley as our coordinator, then Kayla and finally Shawniece. Although I was nervous that we had gone through three coordinators in our two and a half year engagement, each of them were VERY responsive to any questions and concerns that we had! We had the pleasure of working with Shawniece for majority of our engagement and boy were we SO lucky and fortunate! She (and the DoubleTree) were SOO flexible and amazing to work with! She was very clear and prompt with responding to emails and ALWAYS got back to me in a timely manor. We had a Christmas wedding and wanted to decorate with more garland and wreaths and not only did Shawniece allow us to do this, but she gave us some great ideas herself! The food and drinks were awesome and all of the guests raved about it! Having 200 guests I was nervous that the bar line would get too long but that never happened! I would highly suggest DoubleTree Downtown Pittsburgh as a wedding venue!

We would HIGHLY recommend the Doubletree for your wedding. Shawniece was the best wedding coordinator. She made sure every detail was covered. We really enjoyed working with her and she made our wedding planning experience delightful. We can't say enough about Shawniece and her professionalism, kindness, and ability to make sure it was the wedding of our dreams.
The DoubleTree offered a very reasonable price for what was offered which was one of the reasons we chose them in the first place. We felt as though our money was well spent. The food was excellent. We were able to decorate the ballroom with an outside vendor and that turned out beautifully. Bethel Bakery was super easy to work with and the cake was delicious. All of our guests had a wonderful time.
We recommend you check them out! You will not be disappointed.

We had both our Wedding Ceremony and Reception at the DoubleTree on August 11th. Everything about the day was amazing! The food was top notch and our guests are still raving about how fantastic everything tasted, especially the Filet. Also, the hotel's wedding coordinator Shawniece was wonderful to work with. She was very responsive when answering emails and extremely accommodating. If you are looking for a wedding reception in downtown Pittsburgh look no further. You will not be disappointed!

Wedding coordinator #1 was great, she told us they were building a new room that would hold 250 people and had a wall of windows. We proceeded to book this room.
Wedding coordinator #2 where our issues began. We tried to set up an appointment to see this new room after it was completed. She was difficult to communicate with and near impossible to set up an appointment with. When we got to talk to her she mentions this room has a maximum of 150 people. I also had to reach out to her multiple times to get my room block opened (after our scheduled date & after many guests had tried to book rooms).
Onto coordinator #3 – We loved Shawniece, from day one she greeted us with a smile and a positive attitude, she changed my view of the double tree and answered my thousands of questions.
Wedding day – to our guests our ceremony and reception were beautiful, but to us there were so many details missing. Many of our floral accents were not set up when the room was transitioned from ceremony to reception. We had been told we would have two bartenders – the second bartender disappeared after the cocktail hour. The biggest issue is they served the wrong dinner at our reception and it was served at least an hour late changing our whole timeline.
I was told the morning after I could pick up my things, they would be boxed up for me. Instead of enjoying the brunch we paid for I spent it searching for my things that had been left set up in the lobby over night and then boxing it up myself.
I voiced my complaints to the manager that was there on Sunday morning – Shawniece quickly responded and set up a phone call with the catering director. The manager was reasonable and the issue was as resolved as it could be considering that you cannot relive your wedding day.
Onto over a month after our wedding we are still having issues with the double tree related to our final bill. They have been extremely slow to respond to these issues and we still don’t have a clear resolution.

DoubleTree made our wedding unforgettable everything was amazing!

Where do I even begin! Shawniece at the Doubletree Hotel is fantastic, absolutely AMAZING! Everyone at the Doubletree made sure everything was perfect. The set-up crew, catering staff/servers, bartenders, front desk workers, sales coordinator, EVERYONE! They ALWAYS had smiles on their faces like they enjoyed what they were doing! On the day of, all I had to do was show up and get ready. Everything was taken care of and there's not a single thing I would have changed about our April 28th wedding ceremony/reception. The ceremony was also performed at the hotel and it was so convenient to not have to go anywhere. Shawniece was extremely responsive and professional during the entire planning process and made us less stressed. She always answered all my emails and my random stupid questions professionally. The Vue room on the 18th floor was the perfect place for the guys to get ready in. The girls had their own two-bedroom suite on the 17th floor that was amazing as well. It had a lot of places to sit and hang out before the ceremony entrance. Family pictures were done after the ceremony concluded right in that same room. The bridal party went up to the roof top to get some pictures done! We can’t wait to see them. We went over to the Mellon Park to get photos of myself and my husband. It was a quick walk away. Even though I didn’t have a chance to eat my food since EVERYONE told me how AMAZING it was. The cake was from bethel bakery and everyone said that it was the best cake they had! The way they decorated with the little extra things was set up just the way we wanted it! We are so glad that we choose the DoubleTree Pittsburgh and definitely recommend it to any bride and groom OR ANYONE!

Shawniece and the team at The DoubleTree are incredible! There's not a single thing I would have changed about our Nov. 11 wedding reception. Shawniece was incredibly responsive and professional throughout the entire process and made us feel at ease. From the food to the cookie table to the decor, everything was just the way we wanted it! We would recommend the DoubleTree without reservation to any Pittsburgh brides and grooms!

My daughters wedding was in June at the doubletree in Pittsburgh and they did an amazing job. Kaila was so great to work with and made sure Shannon's wedding was everything she hoped for and more. She made sure everything ran smoothly and it was definitely a night to remember by all. I'm still getting compliments from family and friends and I would highly recommend them.

Everyone was very friendly and accommodating...I don't have anything negative to report. It was nice being the only affair because we felt like we were the priority for the day and they were very attentive on making sure all our details were heard and displayed. It was helpful having someone with us from early in the morning until the wedding was over at night. There were three coordinators who throughout the day were with us making sure everything was taken care of. It was nice being able to visualize how everything looked through the different diagrams and being able to send pictures to Ashley through the wedding planning process. The food was very good!! Food came out efficient and tasty! I was very happy with how my wedding turned out and I can't thank Double Tree enough!

Ashley and Will are an amazing team! Very quick to accommodate any requests / ideas throughout the whole planning process. Since we had a NYE wedding, Ashley understood our want to have a later ceremony (7pm) and even later reception (8pm-1am) to ring in the new year. She helped us put together an awesome food selection of "heavy appetizers" buffet style, as apposed to a traditional sit down dinner. The day of, everything was set up perfectly. Being a designer, I had specific ideas in mind. Will and team were more than willing to accommodate and execute according to specific instructions (pictures and all). Not once did they make me feel like an overbearing bride or that I was asking too much. I did not have to worry about ANYTHING but getting ready the day of. The Vue room on the 18th floor is the perfect place for the ladies to get ready. Plenty of space (and outlets), very clean and convenient in case there were any set up / last minute questions. Both Ashley and Will popped in a few times throughout the day to see how everything was going. The DoubleTree only books one wedding a weekend so the ceremony and reception space were accessible to me the whole weekend. No need to rush to set up and take down (they boxed up EVERYTHING, just had to swing down after checkout to grab and go) which is a huge bonus. They made the whole process stress free and my wedding day truly magical!