Embassy Suites Cincinnati RiverCenter Reviews
Reviews
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4.1 out of 5 rating
4.1 out of 5 rating
15 Reviews
82% recommend it
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Jaclyn Sent on 09/29/2017The Embassy Suites Rivercenter is the PERFECT place to get married in the Cincinnati area. We chose to have the ceremony & reception at the same spot, and Embassy knocked the whole event right out of the park!
LOCATION- The city skyline background for a ceremony is 2nd to none; truly breathtaking. Natalie (the best Wedding Catering&Sales Manager to ever live!) and her team had everything set up to perfection for the ceremony, cocktail hour, reception, dance & firework show thereafter. Yes, fireworks! Book a Reds firework Friday and you'll have the most magnificent backdrop for after dinner photos! The location is also perfect for out of town guests to explore the city easily.
FOOD & DRINK -**Please note the food and beverage minimum is before the 23% food&beverage service charge, so just be careful to not get surprised there. Otherwise, the food and bar were AMAZING. We selected seated dinner and guests chose from Stuffed Gouda & Prosciutto Chicken (AMAZING), Maple & Bourbon Butter Salmon (AMAZING) or the Vegan/Gluten Free option (didn't try it myself). The Spinach Salad starter was also fabulous and the Italian Wedding Soup was the best I've ever had!
HOTEL - the rooms are recently renovated and gorgeous. The buffet breakfast was delicious. The made to order omelets were a crowd-pleaser for sure. A complimentary happy hour for 2hrs each afternoon for hotel guests is a major perk too!
VALUE- The Embassy Suites doesn't nickle and dime you AT ALL! Most venues charge for each chair cover, tablecloth, centerpiece, sash, table # stand, etc. all of this and more was included at Embassy suites and Natalie made sure that our selections were exactly what we had hoped for.
STAFF- Natalie, Mark, Julie and the entire team are amazing! They do whatever they can to ensure perfection and are so attentive to your needs! We are forever indebted to this crew for facilitating the very best day of our lives thus far.
THANK YOU EMBASSY SUITES RIVERCENTER!! -
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User1339852 Sent on 09/21/2013Pre-wedding planning was outstanding with communication above and beyond. However, the night of the ceremony, the mother of the bride experienced some hiccups. The Banquet Manager was not nearly as accommodating as the original planner. We were not told until the day of the wedding that the planters (which looked dirty) would not be covered. We had requested a stand that was promised, but not delivered. To cover the entrance to a parking garage,(which was right next to where the wedding party stood), we were told to buy curtains and a shower rod. After the curtains and rod were removed from the packaging, the banquet manager decided to remove it because of wind. The wind that had been blowing all day long. It would have been nice to be able to return the items. Second snafu, only half of the cupcakes were put out before the wedding, and we could not find the rest of the them until the reception was over. The bar tender was the only employee to be found after the plates were removed, until the last 15 min. Overall preplanning, wonderful! Suggestion, meet the banquet manager before things get hectic an hour before the wedding. -
User2428715 Sent on 11/16/2015Beautiful setting with the river view. Didn't have the reception hall ready until up to the ceremony finished. Never decorated the outside like the pictures show, wrinkled table cloths, and satin bows. Wouldn't let our cake lady in until late so she was putting up the cake while ceremony was going on. The person in charge made promises that were not kept, they even forgot to put down the aisle runner. Ran out of chicken when guest were in line, food was not up to taste like the demo we tried. Ran out of water at the bar for people to drink. Put decorations out very early before ceremony to where the wind knocked them over and broke before the ceremony. When our rehearsal was going on instead of the person in charge helping us, she was selling another wedding date and showing them around while we needed her for questions. Then she left and didn't even tell anyone. Very under staffed for our special day, and the hotel room suite had a very musty smell. Was not happy with the service considering the high price that was charged. -
User2687763 Sent on 07/15/2016BRIDES BEWARE!!! My husband and I got married June 4th, 2016. I reserved the executive suite for the bridal party to get ready in as well as a block of rooms for out of town guests! We had the executive suite reserved for two night (Friday and Saturday) and both nights were miserably HOT. We spoke to management about the problem with very little resolve that weekend. Since that weekend I have called management SEVERAL times, to dispute our now $400 charge and have received without very little response. We were told that we would get 10,000 points for our stay but that cannot fix my wasted $200 on hair and make-up, $400 for an unsafe and miserable room and priceless time wasted on my wedding day!!!!!!
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