Friendly Diamonds Reviews
Reviews
5.0 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
5.0 out of 5 rating
13 Reviews
99% recommend it
Awards
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![Ele]()
Ele Sent on 07/20/2023Amazing craftsmanship, great customer service and unbeatable prices!
I am so happy I decided to go with Friendly Diamonds! Their craftsmanship is incredible! The customer service was impeccable, super fast responses via their website chat! And the prices are unbeatable! The order took about 2 weeks to be made and shipped out and they made sure I received it in time. I am so happy with this purchase!Friendly Diamonds's reply:
Hi Ele,
Your review just made our day! Thank you so much for taking the time to share your wonderful experience with Friendly Diamonds. We are delighted to hear that you are pleased with our craftsmanship. Our team works tirelessly to ensure the highest quality, and it's heartening to know that it resonated with you.
Thank you once again for choosing us! We look forward to serving you in the future and providing more moments of joy through our products and services.
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![Steven]()
Steven D. Sent on 05/29/2024Flawless service
From the moment I began building my diamond ring this company has done nothing but cater to my every need! I don't even know where to begin...
* FREE upgrade in color for absolutely no reason at all
* call back by live cust. serv. reps. even on weekends within an HR. of leaving a message
* virtually immediate email response every time
* kind, polite, graciously patient, professional yet extremely personal
If you know the time is right to take your relationship to the next level then understand that FRIENDLY DIAMOND should be your next right thing to make it happen FLAWLESSLY... (pun int.)
Personal thanks to Jessica, Anaas, Theresa, Suzanne, along with your entire team!Friendly Diamonds's reply:
Hi Steven,
Thank you for sharing your wonderful experience with us - it made our day! We take immense pride in ensuring every detail is perfect for our customers, from any possible upgrades to prompt, personal service. Our team works diligently to provide the highest level of care and support, and we're glad it made a difference for you.
Your appreciation for Jessica, Anas, Theresa, Suzanne, and the entire team means a lot. We’re honored to have been part of such an important moment in your life.
If there’s anything else we can assist you with, please don’t hesitate to reach out again. We're here for you!
Warm regards,
Team Friendly Diamonds -
Ricky S. Sent on 02/11/2023
Absolutely the best
I purchased a beautiful 3ct ring that my wife absolutely loves. Packaging and delivery was on point and can't get enough compliments about this beautiful ring. Definitely recommend to anyone!Friendly Diamonds's reply:
Hello Ricky,
Thank you so much for your kind feedback. We are happy to know that you and your wife are satisfied by the new diamond ring crafted by us.
We hope that you keep receiving more pleasant compliments in the future. Please feel free to contact the Friendly Diamonds team if you have any questions or need assistance with your diamond jewelry needs. Our staff will be glad to assist! -
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![Mrs]()
Mrs G. Sent on 07/07/2023Amazing quality
Extremely happy with my anniversary band. The diamonds are stunning. Very simple to order. Description wad everything and more. The ring looks exactly like the pictures.Friendly Diamonds's reply:
Hi there,
Thank you for sharing your feedback with us! We're thrilled to learn about your immense satisfaction with the anniversary band and how the diamonds met your expectations.
Ensuring your happiness is our primary focus, and we're grateful for your trust in us for this special purchase. Here's to countless more years filled with happiness, laughter, and cherished moments! -
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Mikayla A. Sent on 02/23/2022Incredible!
I cannot recommend Friendly Diamonds enough! The customer care team is awesome! Highly responsive and helpful and well, friendly :) I was hesitant to order a diamond ring online, but they eased all of my worries away.
The price for the quality blew me away! Pictures don’t do it justice!Friendly Diamonds's reply:
Thank you Mikayla ! Your review and kind words mean the world to us. We look forward to working with you again in the future -
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![Donyell]()
Donyell Sent on 07/06/2024BEST Choice we made!!
We looked around many places for rings and decided we loved your jewelry. So glad we chose Friendly Diamond, I just LOVE MY RING!! Thank you so much for making one of my dreams a reality. Customer service and delivery was so helpful and amazing. -
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![Lunar]()
Lunar M. Sent on 02/18/2023Ring upgrade
I was not to happy regarding the option to upgrade. After passing it up 10 days later I was contacted regarding the offer. The diamond that was offered originally was not an upgrade compared to the one that I purchased in my order. When I said this, she began looking for diamonds that would be considered an upgrade. I purchased a GIA 3ct h color vs2 the lady was offering me a IGI 3,02ct g color. We later settled on a 3.22 g color I believe vs2 might have been vs1. She asked me to trust her and they have a 30 day refund policy so I went ahead and did the upgrade. I was told that the ring will ship on the same expected date. When I called in due to shipment, not changing, I explained my situation and my grievances this stone was still in route to New York to be put in a setting now if they had started working on my ring when I ordered it, there would be no issue however, I think that having the diamond chosen in hand really stops the process. I begin to explain if you’re going to offer upgrades, you should really emphasize there would be a delay and if people like myself want it on time maybe offer stones that are local. So the gentleman began looking into my order and ended up giving me a real upgrade. It was a beautiful 3.16 emerald cut in a bezel setting platinum. The diamond I was upgraded to was absolutely gorgeous vvs2. And as a Ring person, I have multiple lab grown diamond rings from different retailers. I honestly have never seen the difference between the knew the VVS2 to a VS1. This emerald cut is so clear. It is my absolute favorite piece of jewelry even though we got off to a rough start, they really did push to make sure I was happy, That I was taken care of, and I being a lover of all jewelry will not forget that.Friendly Diamonds's reply:
Hello Lunar,
Thank you for taking the time to provide your valuable feedback. We apologize for the rough start you faced in the upgrading process. However, we are glad to know that you found the ideal ring which was up to your liking.
At our company, we strive to provide the best possible service to all of our customers, and we are delighted to hear that, in the end, we were able to meet your expectations.
We take pride in our commitment to excellence, and it is always rewarding to hear that our efforts are making a difference.
Thank you again for your kind words, and please do not hesitate to contact us if you need further assistance. We look forward to serving you again in the future! -
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![Brendon]()
Brendon B. Sent on 02/22/2022Friendly and Fabulous Rings!
I chose an engagement ring and wedding band set from Friendly Diamonds on Rare Carat. The process was super easy, very informative, and the rings are beautiful. The Friendly Diamonds customer service was very attentive and kept me informed on the arrival date. It actually arrived earlier than estimated!
There was a ton of information on the diamond including the cut, carat size, clarity, and more. The rings were shipped with additional insurance and required a signature. When the rings arrived, they were packaged nicely and very protected.
I would 100% buy from Friendly Diamonds again!Friendly Diamonds's reply:
Brendon, thank you for the review! Our customer satisfaction is all we need. We really appreciate you taking the time out to share your experience! -
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