Jasmine R. Sent on 08/02/2019
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Never Responded - Unprofessional
I reached out to Tiffany and received immediate correspondence. I received an invoice; however, I wanted to add to my service. I reached out to her letting her know I wanted a bigger wall and additional flowers. I took her about a week to respond to that email. After responding she confirmed the bigger wall, etc. and asked did I want an updated invoice, as it would cost more. I stated yes please send an updated invoice, that was a week ago and nothing. I can never understand how a company doesn't send an invoice - I mean I am trying to pay you. I was never a "problem" client or a "crazy bride" I just asked for a bigger wall which she had listed on her info sheet, so it wasn't a special made piece. She said the wall was available for my date and the price increase amount, I said great no problem and nothing! It because difficult to support boutique businesses - because they SOMETIMES lack professionalism. Her walls look great based on her social media and her prices are good - but lack of response is just not professional. We ended up going with a bigger wall flower company who is rated high on here, responses in a timely matter, and most importantly sends invoices so that I can pay them!
I reached out to Tiffany and received immediate correspondence. I received an invoice; however, I wanted to add to my service. I reached out to her letting her know I wanted a bigger wall and additional flowers. I took her about a week to respond to that email. After responding she confirmed the bigger wall, etc. and asked did I want an updated invoice, as it would cost more. I stated yes please send an updated invoice, that was a week ago and nothing. I can never understand how a company doesn't send an invoice - I mean I am trying to pay you. I was never a "problem" client or a "crazy bride" I just asked for a bigger wall which she had listed on her info sheet, so it wasn't a special made piece. She said the wall was available for my date and the price increase amount, I said great no problem and nothing! It because difficult to support boutique businesses - because they SOMETIMES lack professionalism. Her walls look great based on her social media and her prices are good - but lack of response is just not professional. We ended up going with a bigger wall flower company who is rated high on here, responses in a timely matter, and most importantly sends invoices so that I can pay them!