Genoa Lakes Golf Club Reviews
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4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
20 reviews
91% recommend it
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Quality of service 4.5 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
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Kylie Sent on 03/20/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Hire them asap!
From the moment we entered Genoa Lakes, it felt like this is exactly what we were looking for in a venue. Tec (wedding and event coordinator for Genoa Lakes) gave us the inside scoop on weddings and gave us the answers we were looking for. They have catering on site so that took off alot of stress of trying to find caterers and paying travel fees. When it came to the menu, we were able to customize it based on their options to meet our needs and already have a gorgeous property that taking pictures on would make anyone happy. A beautiful backdrop of the mountains as well! Perfect for those looking for a rustic feel, but can also be glammed up! Their staff have been super helpful and available to answer questions whenever we needed them to!From the moment we entered Genoa Lakes, it felt like this is exactly what we were looking for in a venue. Tec (wedding and event coordinator for Genoa Lakes) gave us the inside scoop on weddings and gave us the answers we were looking for. They have catering on site so that took off alot of stress of trying to find caterers and paying travel fees. When it came to the menu, we were able to customize it based on their options to meet our needs and already have a gorgeous property that taking pictures on would make anyone happy. A beautiful backdrop of the mountains as well! Perfect for those looking for a rustic feel, but can also be glammed up! Their staff have been super helpful and available to answer questions whenever we needed them to! -
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Elizabeth Sent on 06/08/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Amazing!!!
Genoa Lakes was absolutely amazing. From the staff to the location. Tec was incredibly helpful and made the day go so smoothly. I will be forever appreciative of him and all the Genoa Lakes staff!Genoa Lakes was absolutely amazing. From the staff to the location. Tec was incredibly helpful and made the day go so smoothly. I will be forever appreciative of him and all the Genoa Lakes staff! -
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Sharon Sent on 04/24/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Venue!
Genoa Lakes Golf Course is the PERFECT venue for a wedding during any season! The grounds a very well kept, and The Supper Club, the space where the reception is held, is decorated very nicely. Pricing is very reasonable and competitive, but considering everything that is included and the beauty of the property, Genoa Lakes could charge considerably more than what they do. The best part of having our wedding here was the coordinator, Tec! He is, by far, the BEST person that any bride can have in her corner on her wedding day. He made our special day seamless and if anything was not perfect, my husband and I are still none the wiser.Genoa Lakes Golf Course is the PERFECT venue for a wedding during any season! The grounds a very well kept, and The Supper Club, the space where the reception is held, is decorated very nicely. Pricing is very reasonable and competitive, but considering everything that is included and the beauty of the property, Genoa Lakes could charge considerably more than what they do. The best part of having our wedding here was the coordinator, Tec! He is, by far, the BEST person that any bride can have in her corner on her wedding day. He made our special day seamless and if anything was not perfect, my husband and I are still none the wiser.-
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Amber Sent on 07/09/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
What an amazing experience and beautiful wedding. Tec did everything possible to make my day brilliant and stress free. Was very professional, staff was super helpful and just amazing in general. Food was absolutely the best food I have had in a very long time, I still have people telling me how amazing it was. I would definitely recommend having your wedding here. Not to mention it is absolutely beautiful!!!! Thank you so much for everything! Amber and Andy KuhaWhat an amazing experience and beautiful wedding. Tec did everything possible to make my day brilliant and stress free. Was very professional, staff was super helpful and just amazing in general. Food was absolutely the best food I have had in a very long time, I still have people telling me how amazing it was. I would definitely recommend having your wedding here. Not to mention it is absolutely beautiful!!!! Thank you so much for everything! Amber and Andy Kuha -
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Jessica Sent on 06/14/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
So this guy TEC is freaking amazing i mean beyond without a doubt. He promised meme a stress free day and that’s what i got exacty to a T. Even so much to where my parents and quest were impressed on how nice and beautiful the venue came out. The food was on another level.. best choice hands down.. you definitely can’t go wrong with TEC at all. He will make the brides day his top priority and things will run so smooth. I highly recommend this place for a wedding nice sensory and great vibes and communication from the staff.. we had so much funSo this guy TEC is freaking amazing i mean beyond without a doubt. He promised meme a stress free day and that’s what i got exacty to a T. Even so much to where my parents and quest were impressed on how nice and beautiful the venue came out. The food was on another level.. best choice hands down.. you definitely can’t go wrong with TEC at all. He will make the brides day his top priority and things will run so smooth. I highly recommend this place for a wedding nice sensory and great vibes and communication from the staff.. we had so much fun -
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Morgan Sent on 06/12/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I can not say enough great things about Genoa Lakes Golf Course and the food an beverage director, Tec Childers! We had our wedding there on June 1st, 2018 and would do it again am million times over! From the first day we toured the venue and met Tec I could instantly picture our wedding there. Tec was there for me 24/7, whenever I had a question, concern, or wanted to visit the venue (it's so beautiful I think I could live there). Tec has an impeccably honest, no-nonsense approach to all things wedding and all things beautiful. I would ask his opinion on if something is necessary or not, all the way to whether something would be aesthetically pleasing or not for our wedding reception and I could always count on him to give an honest answer. At no point did I ever feel like he was only in it for the money, he truly cared about my thoughts and concerns and our wedding day. And don't tell him I told you... but he's also a big softie when it comes to all the sentimental moments ;)
The day of our wedding went INCREDIBLY smooth, and I definitely have Tec to thank for that. He was so accommodating to anything I asked or needed from him, from pushing the reception time, all the way to making sure that everything looked the best it possibly could. If there were guests or family members who got out of line, you can bet your bottom Tec took care of that! Put it this way... if I had asked Tec for a horse and carriage ride right in the middle of our wedding, he would've done everything in his power to make that happen.
As I said before, I absolutely can not say enough wonderful things about Tec, his wait staff, the bartenders, EVERYTHING about Genoa Lakes Golf Club. I would have our wedding there 10 million more times and would recommend it to anyone and everyone I know!I can not say enough great things about Genoa Lakes Golf Course and the food an beverage director, Tec Childers! We had our wedding there on June 1st, 2018 and would do it again am million times over! From the first day we toured the venue and met Tec I could instantly picture our wedding there. Tec was there for me 24/7, whenever I had a question, concern, or wanted to visit the venue (it's so beautiful I think I could live there). Tec has an impeccably honest, no-nonsense approach to all things wedding and all things beautiful. I would ask his opinion on if something is necessary or not, all the way to whether something would be aesthetically pleasing or not for our wedding reception and I could always count on him to give an honest answer. At no point did I ever feel like he was only in it for the money, he truly cared about my thoughts and concerns and our wedding day. And don't tell him I told you... but he's also a big softie when it comes to all the sentimental moments ;)
The day of our wedding went INCREDIBLY smooth, and I definitely have Tec to thank for that. He was so accommodating to anything I asked or needed from him, from pushing the reception time, all the way to making sure that everything looked the best it possibly could. If there were guests or family members who got out of line, you can bet your bottom Tec took care of that! Put it this way... if I had asked Tec for a horse and carriage ride right in the middle of our wedding, he would've done everything in his power to make that happen.
As I said before, I absolutely can not say enough wonderful things about Tec, his wait staff, the bartenders, EVERYTHING about Genoa Lakes Golf Club. I would have our wedding there 10 million more times and would recommend it to anyone and everyone I know! -
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Courtney Sent on 11/03/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Tec was absolutely great! He is so fun and so friendly. He's so kind and has so many great ideas! His staff is so professional and so friendly. My wedding was absolutely amazing and I could not have asked for anything better. I had the absolute best day and I could not have asked for anything more from Tec.Tec was absolutely great! He is so fun and so friendly. He's so kind and has so many great ideas! His staff is so professional and so friendly. My wedding was absolutely amazing and I could not have asked for anything better. I had the absolute best day and I could not have asked for anything more from Tec. -
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M Sent on 05/17/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had a beautiful and wonderful wedding here in May 2017! Tec, the manager was beyond helpful and very knowledgeable. He made sure that everything was perfect for our special day, even though it POURED down rain all day. Him and his team pulled through and had a backup plan in place to make sure everything was taken care of due to weather issues. The food was amazing! They have beyond a ton of food options to choose from and we were not disappointed with what we chose. We went with the dinner buffet and had the Tri Tip and Salmon with scallop potatoes which were just mouth watering good and not to mention their amazing chocolate chip cookies!!! The room was a perfect backdrop for our special day along with the beautiful Sierra Nevada mountains in the background for photos done outside. We couldn't have asked for a better location to have our special day!!!We had a beautiful and wonderful wedding here in May 2017! Tec, the manager was beyond helpful and very knowledgeable. He made sure that everything was perfect for our special day, even though it POURED down rain all day. Him and his team pulled through and had a backup plan in place to make sure everything was taken care of due to weather issues. The food was amazing! They have beyond a ton of food options to choose from and we were not disappointed with what we chose. We went with the dinner buffet and had the Tri Tip and Salmon with scallop potatoes which were just mouth watering good and not to mention their amazing chocolate chip cookies!!! The room was a perfect backdrop for our special day along with the beautiful Sierra Nevada mountains in the background for photos done outside. We couldn't have asked for a better location to have our special day!!! -
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Karen Sent on 04/25/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Just talk to Tec, he has such great ideas and advice and REALLY cares about the couple and other people involved in planning the wedding. Everything for our daughter's wedding went so smoothly. We would definitely recommend this venue for anyone looking for a place to hold their wedding and reception.Just talk to Tec, he has such great ideas and advice and REALLY cares about the couple and other people involved in planning the wedding. Everything for our daughter's wedding went so smoothly. We would definitely recommend this venue for anyone looking for a place to hold their wedding and reception. -
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Laree Sent on 05/25/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Stephanie was wonderful! Always responded to emails promptly and made things happen, even to the last minute. Very accommodating to my many requests. The rest of the staff was also incredible. Professional, very friendly, and helpful. It rained on my wedding day- the ceremony was supposed to be outside. But luckily there was an indoor option and they fit all my guests inside (around 200 people). They all worked together to make the day as perfect as can be.Stephanie was wonderful! Always responded to emails promptly and made things happen, even to the last minute. Very accommodating to my many requests. The rest of the staff was also incredible. Professional, very friendly, and helpful. It rained on my wedding day- the ceremony was supposed to be outside. But luckily there was an indoor option and they fit all my guests inside (around 200 people). They all worked together to make the day as perfect as can be. -
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Rusty Sent on 10/13/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I would highly recommend Genoa Lakes Golf Club to anyone in search of a beautiful wedding venue!!! We had the best wedding and all of our guests had a blast and kept saying how beautiful it was. Plus the value was amazing we saved a ton on venue cost by going here compared to other places around the Reno Tahoe area and it was more beautiful than any of the others as well so a win win. We even had deers in the background of our ceremony!!! So cool!!! And everyone who works there is extremely polite and professional, especially Stephanie who was above and beyond the most friendly and easy person to work with!!! Thank you guys for everything!!
Forever,
Emory & Rusty SimonsI would highly recommend Genoa Lakes Golf Club to anyone in search of a beautiful wedding venue!!! We had the best wedding and all of our guests had a blast and kept saying how beautiful it was. Plus the value was amazing we saved a ton on venue cost by going here compared to other places around the Reno Tahoe area and it was more beautiful than any of the others as well so a win win. We even had deers in the background of our ceremony!!! So cool!!! And everyone who works there is extremely polite and professional, especially Stephanie who was above and beyond the most friendly and easy person to work with!!! Thank you guys for everything!!
Forever,
Emory & Rusty Simons -
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Nicole Sent on 09/19/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I originally wanted to get married at Lake Tahoe but it was hard to find a venue that could fit the amount of people we were inviting and was affordable. Our friends suggested Genoa we check out Genoa. So we did. We looked at a couple venues and the golf course was our last stop. We knew instantly that was the place. We pulled in and instantly right by the gorgeous waterfall were about 6 deer just eating of the grass. The clubhouse itself (we were in the bigger one) was gorgeous!! The grassy area for the ceremony was beautifully surrounded by a lake and a gorgeous mountain range. During the ceremony two hawks even flew over us. It was breath taking! The venue inside was just as gorgeous. Nothing had to be done because it was decorated so classy. From the furniture to the art pieces on the wall the venue was stunning. We met with Marie, the venue's wedding coordinator, and she just sold us even more with her professionalism, kindness, and knowledge. She's been in the wedding business for quite some time and it showed! She was flawless from start to finish! She was also very patient with my HUGE family that had to be involved in the process! Smile! She took care of everything and made the process unbelievably smooth and easy. I was doing a lot of it myself from flowers to decorations and she even made that easier by providing us with vases, mirrors, and votives with candles at no cost. When we discussed budget she was super flexible and helped us cut corners by waiving certain fees. We ended up having 10 people cancel just days before the wedding and she was amazing enough not to charge us. She handled the day of the ceremony with ease and everything went perfectly! She coordinated well with all the other vendors so I didn't have to worry about a thing. Also, the food was DELICIOUS! Everyone raved about it! So I HIGHLY recommend this venue and all its amazing perks...including Marie Stokes!My husband and I originally wanted to get married at Lake Tahoe but it was hard to find a venue that could fit the amount of people we were inviting and was affordable. Our friends suggested Genoa we check out Genoa. So we did. We looked at a couple venues and the golf course was our last stop. We knew instantly that was the place. We pulled in and instantly right by the gorgeous waterfall were about 6 deer just eating of the grass. The clubhouse itself (we were in the bigger one) was gorgeous!! The grassy area for the ceremony was beautifully surrounded by a lake and a gorgeous mountain range. During the ceremony two hawks even flew over us. It was breath taking! The venue inside was just as gorgeous. Nothing had to be done because it was decorated so classy. From the furniture to the art pieces on the wall the venue was stunning. We met with Marie, the venue's wedding coordinator, and she just sold us even more with her professionalism, kindness, and knowledge. She's been in the wedding business for quite some time and it showed! She was flawless from start to finish! She was also very patient with my HUGE family that had to be involved in the process! Smile! She took care of everything and made the process unbelievably smooth and easy. I was doing a lot of it myself from flowers to decorations and she even made that easier by providing us with vases, mirrors, and votives with candles at no cost. When we discussed budget she was super flexible and helped us cut corners by waiving certain fees. We ended up having 10 people cancel just days before the wedding and she was amazing enough not to charge us. She handled the day of the ceremony with ease and everything went perfectly! She coordinated well with all the other vendors so I didn't have to worry about a thing. Also, the food was DELICIOUS! Everyone raved about it! So I HIGHLY recommend this venue and all its amazing perks...including Marie Stokes! -
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Jessica Sent on 10/02/20144.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Genoa lakes was the perfect place for my wedding. It had such beautiful scenery and they were very accommodating. Stephanie did a wonderful job!Genoa lakes was the perfect place for my wedding. It had such beautiful scenery and they were very accommodating. Stephanie did a wonderful job! -
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User1990365 Sent on 12/30/20144.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
This is a beautiful setting in Carson Valley that met and exceeded my daughter's expectations. The staff was very accommodating and willing to work with us to personalize the event.This is a beautiful setting in Carson Valley that met and exceeded my daughter's expectations. The staff was very accommodating and willing to work with us to personalize the event. -
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Shanel Sent on 10/29/20074.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Genoa was absolutely beautiful. Everyone commented on it. They did a beautiful job on everything. They gave us exactly what we wanted, and helped us work within a decent budget. Marie was great. She had some great recommendations, knew what food was popular, gave us decorating tips, and helped run the whole things so we didn't have to worry about a thing. It was not a cheap place, but they are definitely willing to work with anyone.Genoa was absolutely beautiful. Everyone commented on it. They did a beautiful job on everything. They gave us exactly what we wanted, and helped us work within a decent budget. Marie was great. She had some great recommendations, knew what food was popular, gave us decorating tips, and helped run the whole things so we didn't have to worry about a thing. It was not a cheap place, but they are definitely willing to work with anyone. -
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Morgan Sent on 11/06/20174.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
We just had our wedding reception on November 4th at Genoa Lakes in their Supper Club building and it could not have been more perfect of an evening. We picked Genoa Lakes after touring a bunch of other facilities last winter. Tec, the food and beverage director, is easily one of the best people to work with for any event. He has a no-nonsense, direct approach to dealing with a wedding day, activities and events that could scare some, but he should be trusted with everything he says/does. Not only is his knowledge on-point, he makes sure that the most important day of your life is just that.
On top of having Tec, Genoa Lakes is lucky have the building and facility that are simply beautiful. The Supper Club has a ton of space and held our 170 person reception comfortably. There are two little bar areas, dance, floor, buffet area for food and tons of space to walk around, mingle and just be around the people you love.
The bartenders for the wedding were amazing. The lines were usually pretty long but they turned out drinks so quickly, kept everyone happy and entertained and dealt with our goofy guests with a smile all night. The food... wow! We had a menu of tri-tip, salmon creole, gnocchi, orzo pasta, cookies, cake, veggies, etc and every single bit was good. Not a single bite was dry, bland buffet food. The gnocchi and the salmon were the absolute best, but nothing was disappointing. I almost wished I had been just a guest to have really gorged myself on the food. It was that good. Picking the food was half the fun as well as you get a huge list of proteins and sauces, etc and it was fun to get to play food coordinator for a day.
Simply put, the whole event ran like clockwork, the food was amazing and having Tec there, running the show, made it a great day. If you are getting married or have loved ones looking for a venue, I highly recommend having them take a look at Genoa Lakes, the price is right and you will not be disappointed in any way!We just had our wedding reception on November 4th at Genoa Lakes in their Supper Club building and it could not have been more perfect of an evening. We picked Genoa Lakes after touring a bunch of other facilities last winter. Tec, the food and beverage director, is easily one of the best people to work with for any event. He has a no-nonsense, direct approach to dealing with a wedding day, activities and events that could scare some, but he should be trusted with everything he says/does. Not only is his knowledge on-point, he makes sure that the most important day of your life is just that.
On top of having Tec, Genoa Lakes is lucky have the building and facility that are simply beautiful. The Supper Club has a ton of space and held our 170 person reception comfortably. There are two little bar areas, dance, floor, buffet area for food and tons of space to walk around, mingle and just be around the people you love.
The bartenders for the wedding were amazing. The lines were usually pretty long but they turned out drinks so quickly, kept everyone happy and entertained and dealt with our goofy guests with a smile all night. The food... wow! We had a menu of tri-tip, salmon creole, gnocchi, orzo pasta, cookies, cake, veggies, etc and every single bit was good. Not a single bite was dry, bland buffet food. The gnocchi and the salmon were the absolute best, but nothing was disappointing. I almost wished I had been just a guest to have really gorged myself on the food. It was that good. Picking the food was half the fun as well as you get a huge list of proteins and sauces, etc and it was fun to get to play food coordinator for a day.
Simply put, the whole event ran like clockwork, the food was amazing and having Tec there, running the show, made it a great day. If you are getting married or have loved ones looking for a venue, I highly recommend having them take a look at Genoa Lakes, the price is right and you will not be disappointed in any way! -
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Sarah Sent on 07/24/20144 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 3.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
The beauty of this venue is stunning. We had a lovely ceremony on the green with a gorgeous reception in the dining hall. Everything was truly picturesque.
Stephanie always responded to my questions in a timely manner, in fact I received immediate responses when we emailed (which was really convenient). She's a fairly quiet gal (at least compared to me), but trust me, she knows your event details and does an excellent job at coordinating and making sure that the Genoa Lakes Staff is doing what needs to be done.
I would suggest that you remind them to not run the sprinklers the morning of your event, the grass got a bit mushy and messy.The beauty of this venue is stunning. We had a lovely ceremony on the green with a gorgeous reception in the dining hall. Everything was truly picturesque.
Stephanie always responded to my questions in a timely manner, in fact I received immediate responses when we emailed (which was really convenient). She's a fairly quiet gal (at least compared to me), but trust me, she knows your event details and does an excellent job at coordinating and making sure that the Genoa Lakes Staff is doing what needs to be done.
I would suggest that you remind them to not run the sprinklers the morning of your event, the grass got a bit mushy and messy. -
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Amanda Sent on 08/28/20142.8 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 2.5 out of 5 rating
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Flexibility 3.5 out of 5 rating
We booked venue before new corp took over. The new management did not honor some of the things that were promised by old wedding planner. Although the place is beautiful we had to go out of our way to ask them to turn fountain on which should of been running before guests arrived. They moved our cocktail hour without our knowledge into our wedding venue. The food was inconsistent, cold and parts of the dish tasted like a buffet even though it was a plated dinner. Bride and groom was not served first. Carts were not waiting for us to take pictures at falls.(had to wait 10 min for them to arrive. One of the biggest disappointments is they raised the price alcohol from 4/6/8 to 5/7/8 then then told us they couldn't change it back because it wouldn't let there inventory match there receipts, like that should of been our problem. One of my guests told me that during cocktail hour one bartender asked another what are we charging for a drink and he replayed ring everything up at highest cost. On top of that drinks were served in plastic cups until bride through a fit about it. Although the guest enjoyed the wedding and on the outside everything seem to be great for them, we feel we were ripped off by a corporation trying to drain every last cent they could get. We do not think we would of booked with them if we didn't already have half the money put down and only 5 months left to wedding when they took over. Overall it was disappointing for the money they charged and there broken agreements.We booked venue before new corp took over. The new management did not honor some of the things that were promised by old wedding planner. Although the place is beautiful we had to go out of our way to ask them to turn fountain on which should of been running before guests arrived. They moved our cocktail hour without our knowledge into our wedding venue. The food was inconsistent, cold and parts of the dish tasted like a buffet even though it was a plated dinner. Bride and groom was not served first. Carts were not waiting for us to take pictures at falls.(had to wait 10 min for them to arrive. One of the biggest disappointments is they raised the price alcohol from 4/6/8 to 5/7/8 then then told us they couldn't change it back because it wouldn't let there inventory match there receipts, like that should of been our problem. One of my guests told me that during cocktail hour one bartender asked another what are we charging for a drink and he replayed ring everything up at highest cost. On top of that drinks were served in plastic cups until bride through a fit about it. Although the guest enjoyed the wedding and on the outside everything seem to be great for them, we feel we were ripped off by a corporation trying to drain every last cent they could get. We do not think we would of booked with them if we didn't already have half the money put down and only 5 months left to wedding when they took over. Overall it was disappointing for the money they charged and there broken agreements. -
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Kathryn Sent on 10/24/20222.6 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Beautiful place but Murphy’s law
It could’ve been worse but it also could’ve been much much better. Many things promised and many things I payed for that didn’t happen.It could’ve been worse but it also could’ve been much much better. Many things promised and many things I payed for that didn’t happen. -
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Nicolette Sent on 03/05/20152.1 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 0.0 out of 5 rating
The part owner/manager of the country club was very unprofessional and not accommodating. We only had our reception at the country club. We were trying to set up ourselves the morning of the wedding. We had to move tables etc. She said that we only had the two hours before the event for set up. Tell me how that would be possible if we are at the church two hours before the reception? She was unrealistic with the timeline of events. I would not recommend booking an event at Genoa Lakes as long as she is the manager. Stephanie,on the other hand, was wonderful to work with. It's a shame that she has to work under such an awful manager.The part owner/manager of the country club was very unprofessional and not accommodating. We only had our reception at the country club. We were trying to set up ourselves the morning of the wedding. We had to move tables etc. She said that we only had the two hours before the event for set up. Tell me how that would be possible if we are at the church two hours before the reception? She was unrealistic with the timeline of events. I would not recommend booking an event at Genoa Lakes as long as she is the manager. Stephanie,on the other hand, was wonderful to work with. It's a shame that she has to work under such an awful manager. -
Quality of service
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