GLOW Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
6 Reviews
73% recommend it
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![Marina]()
Marina B. Sent on 12/30/2019Excited for sure!
I booked glow for my wedding and I’ve heard nothing but good things! -
Stephanie E. Sent on 06/17/2019
Super service and VERY accomidating!
I woke up extremely sick the morning of the ball. I ended up going to a hydration therapy place, which made me late (and MIA) for my hair and makeup appt. Bernadette and Teresa bent over backwards to accommodate the last minute schedule changes. I was NOT an ideal client and they were not only very professional, but they were genuinely nice about the whole thing. My hair AND makeup was STUNNING! These women are true professionals! -
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![Alexandra]()
Alexandra Sent on 01/18/2020Brides take caution
I recently booked Glow for my wedding this past November and am just now able to leave any review of the services I received as I was at a loss for words for the last few months.
As I was getting married in Birmingham, but currently living out of state, we wound up having to do all of our planning and booking remotely. Reception venue, DJ, caterer etc etc.
After hours of research, I chose Glow for me and my bridal party as they had several outstanding reviews. During my first call with the company, I explained to them my situation of being out of state and they assured me that they would be willing to work with me to make this happen, much to my relief.
Fast forward to the morning of the wedding. The first thing any of the 3 Glow girls said to me, after ignoring me for a good 30 min or so, was to ask if I was the bride that hadn’t booked her trial run. I stated I was and apologized saying I was out of state up until the few days prior to the wedding and due to the craziness of the last minute planning in those few last days, I had informed the company months in advance that I wouldn’t be able to book a trial run.
I would wind up having to repeat this to them throughout the rest of the morning as they would repeatedly ask me this.
I was such a ball of nerves the morning of the wedding, my husband to be had injured his back in a fall a few months prior and it had started to hurt him again severely the night before the wedding. Both he and I had to run to pick up the cake for the reception the crack of dawn that morning and seeing how much pain he in was all I could think about and yet he and I both were still having to answer final detail answers moments up to the ceremony and the stress was overwhelming.
When I first sat down in the chair for my makeup to be done, I was SO relieved when the makeup artist was confident that she could do the natural Smokey eye with neutral colors and soft lip look that I was going for. After seeing the reference photos I had picked out, she seemed as if it would be a breeze. As I wanted to have a soft, bright and glowy look, I was sure to note that I was not a fan of heavy black eyeliner. I ignored the comments about how dry my skin appeared, the jokes about how fair my skin tone is, and how tired I looked during the rest of the process and just kept hoping my fiancé was doing ok.
I did not see the final look until I sat down for my hair to be done, at which point I could have cried on the spot. The sight of the pink and purple Smokey eye and heavy and uneven black eyeliner was honestly so unexpected i could only say thank you to the makeup artist as I knew we were running out of time. I had never felt more ugly in my life. I carefully fixed the over lined and jagged lipliner that had been done.
As the hairdresser started on my hair, she scolded me for using hairspray the morning of the wedding, asking if I hadn’t read the instructions they had given us. I stated I washed my hair at 3am that morning when I had finished steam ironing my wedding dress, gone to bed until 6am when I ran out the door with half wet hair in a loose low bun to pick up my fiancé on the way to grab the cake. I hadn’t even had time to change out of my pajamas that morning let alone think about using hair spray. After stating 2 more times that she believed I definitely did, I just stopped talking. The hair dresser then stated “it’s ok that you did” with a wink. I don’t recommend accusing a bride the morning of the wedding of lying, especially when the two bridesmaids who spent the night with her confirmed I never once used hairspray. Again I was asked why I hadn’t done a trial run. Having received a text from my fiancé letting me know he was still in pain, I stopped talking. My two best friends sat silently by my side as they knowingly understood all I needed was silent support. The hairdresser took it upon herself to note she could feel the nerves radiating from me and told me I needed to say something. I am so so grateful for my two friends who gently took over for me in explaining I just needed some time to breathe.
When the hair turned out close enough to what I was wanting, a simple twisted back low bun with a few loose strands, I asked if it would be possible for someone to pass me an eyeshadow brush as the Smokey eye was cut in a downward angle making my eyes look droopy. I was able to blend the eyeshadow out and lessen the severity of the contrast of the pink and purple against my skin tone.
At this point we had no more time, and I had to rush downstairs to get dressed. In the middle of my mom rushing me to grab my dress, trying to also grab my veil which had gotten caught in the hanger and answer an onslaught of questions from all directions, the Glow “pros” pulled me to the side frustratedly telling me they HAD to get a pic of me. I have never been so taken aback by such unprofessional behavior and was left heartbroken that the day that I had hoped to look my best, left me feeling hideous at best. By the time I had reached the cathedral 40 minutes later, the foundation they used had oxidized and left an orange undertone.
I would strongly recommend hiring services elsewhere.GLOW's reply:
“Alexandra, We are so sorry to hear that you were not 100% satisfied with your GLOW experience. In the 3 years of servicing over 500 brides we have never received a complaint or bad review like this, so we are taking it very seriously. At GLOW We pride ourselves in giving the best possible experience and to hear that yours wasn’t satisfactory is very disappointing. We have tried calling you to see what we could do and talk this through but couldn’t get through. We hope to get in contact with you so we can personally apologize to you. We know how important this day was for you and we know that no words can take back your unsatisfactory experience but we hope that our deepest apology is felt. Thank you for your time and we hope we have a chance to prove to you how much we value your business.”
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