Going Places, Inc. Reviews
Reviews
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4.5 out of 5 rating
4.5 out of 5 rating
7 Reviews
91% recommend it
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![Elaina]()
Elaina T. Sent on 11/09/2021St. Lucia Honeymoon
The Sandals in St. Lucia was the we have ever had! We told Emily what we we’re looking for and she made it happen. From here on out we will be scheduling our all trips with Going Places. We we’re so nervous planning our honeymoon by ourselves online. Keri and Emily we’re great and made our experience so much better especially since our flights were cancelled the day before we left. Emily was in the Bahamas and still helped us find another flight hours before are trip. This really made us feel like these ladies were really dedicated to making this trip happen for us. Especially since we had to reschedule the first trip. Emily answered all of our annoying questions and responded very quickly through email and text messaging. Thank you ladies so much again for everything and your recommendations, we had the best time. I highly recommend. -
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Keshia F. Sent on 10/06/2020
Going Places Inc.
I have been dealing with this company for 16 years and I love everything about the company and it's employees. They service you with professionalism. They know their job and will help you to get where it is you want to go. If you need a travel agency please reach out to Going Places Inc.Going Places, Inc.'s reply:
Thank you so much Keshia! We are so lucky to have you as a client all these years. Thank you for booking with us and we are so glad you had a great trip. Happy travelling! -
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![Monica]()
Monica Sent on 06/04/2012Our travel agent was Katherine. She was very knowledgeable about the resorts and places we were interested in. She provided us with traveling advice and made us aware of the best excursions to take. She was always ready and willing to answer any of questions throughout the planning process. We will definitely use her again for our future travels. -
![Kevin]()
Kevin Sent on 02/07/2023Will steal your money
This is a doozie, in summary they are a waste of time and theft of money.
We used Going Places for my Honeymoon to Jamaica.
The biggest issue is I'm still waiting 2 months now for a refund of over $1,000 for an error on their part. In December we booked a trip to Sandals Jamaica for 6 of our family members. 3 of us wanted to take the Open Water dive class, and had Going Places Inc add it to our reservation. We never realized until at the dive shop that they booked us for Advanced open water. So we had to pay AGAIN for the Open Water Dive. "7-10 business day's" was the quote of my refund. Again..... this was December and as of February 7th I am still missing my money.
Moving on from the loss of $1,000 they had little to no planning or communication. No encouragement or recommendation to get Global Entry or TSA Pre-check. You would think travel experts would know about Club Mombay for Jamaica. Nope, just go and suffer through customs. Why bother paying for a Travel Agent to take care of everything, if everything has to be a hassle to get worked out.
Southwest dropped the ball on our flights like most of the country. We couldn't even talk directly to Southwest to fix the issue because Taking Places had to. That was fixed, but not timely.
So again, why pay for Going Places when I have to do everything anyway. Such a rip off, and literal theft of my $1,000. I will never be back and will actively turn people away from using them.
Sincerely, a very dissatisfied customer.Going Places, Inc.'s reply:
Dear Mr. Harris,
We are sorry to hear that you have been dissatisfied with our services.
We have been in touch with Sandals constantly since you have returned from your trip trying to get the dive class refund back to you.
When you came back from the trip and informed us that you had to pay again while in Jamaica for the corrected dive class, we contacted Sandals customer service to get the refund issued. We were informed that they had processed the refund at the time you were in Jamaica, but they did have a system error so they pushed it through again on January 16th. Sandals informed us that the refund would take 7-10 business days.
We followed up with Sandals as well as our Sandals direct representative after you still had not gotten your refund after 10 days (this was on January 31) and we had requested the refund again with an escalation. We agree that it is not fair that you do not have your refund yet, but Going Places does not have your refund - we are requesting it from Sandals Customer Service.
We can only do so much. Global Entry and TSA Pre-check are services that you have to apply for through TSA, we do not apply this for you unless you are members already. Unfortunately we cannot do everything. Club MoBay is another expedited service, and we apologize this was not offered to you.
For the cancelled flight issues with Southwest, your refunds were issued after the cancellation. Southwest had thousands of cancelled flights and thus thousands of refunds to process so yes, it did take a while. We were in touch with you about this delay on January 4th.
We have been in touch with Sandals Customer Services again today about your refund and they informed us that the issue should be resolved by the end of this week.
We apologize for not meeting your expectations and would appreciate another chance to earn your business in the future.
We will be in touch about your remaining refund as soon as we hear from Sandals Customer Service. Thank you.
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