Joseph T. Sent on 09/23/2020
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Quality of service
1.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Wedding at Bubolz - The Pines (outdoor)
Wedding at Bubolz - The Pines (outdoor)
Terrible Coordination/Communication, Overcharged, Bad Contract
We are significantly underwhelmed with our experience of getting married at Bubolz Nature Preserve. First off, the venue has gone through three different employees as event managers. This caused a lot of issues with coordination between us and the venue, as you could imagine. Some of our "must have" options, that we had agreed upon with the past employees became a fight for them to happen after new employees took over. I personally had to set-up "the bar", which was really just a folding card table without even a table cloth, and the tables that we had requested. On top of it all, the venue managers are charging us an extra $1,000 for a backup space to the outdoor ceremony, even after discussing that we did not need or want a back-up space with a previous employee. Even though the contact says that we paid an amount "in full", they are still charging us this after the fact, with no mention of it prior.
It is really too bad that such a beautiful place for weddings is mismanaged to such a degree. I only recommend if you are up for a fight.
Wedding at Bubolz - The Pines (outdoor)
Terrible Coordination/Communication, Overcharged, Bad Contract
We are significantly underwhelmed with our experience of getting married at Bubolz Nature Preserve. First off, the venue has gone through three different employees as event managers. This caused a lot of issues with coordination between us and the venue, as you could imagine. Some of our "must have" options, that we had agreed upon with the past employees became a fight for them to happen after new employees took over. I personally had to set-up "the bar", which was really just a folding card table without even a table cloth, and the tables that we had requested. On top of it all, the venue managers are charging us an extra $1,000 for a backup space to the outdoor ceremony, even after discussing that we did not need or want a back-up space with a previous employee. Even though the contact says that we paid an amount "in full", they are still charging us this after the fact, with no mention of it prior.
It is really too bad that such a beautiful place for weddings is mismanaged to such a degree. I only recommend if you are up for a fight.
Gordon Bubolz Nature Preserve's reply:
Hi Joseph - Thank you for taking the time to leave a review. I'm so sorry you weren't happy with your experience. Unfortunately, we have had some turnover in the event roles here at the preserve, and we are sorry if that negatively impacted your experience. It has also been difficult on our end, especially stepping into a new role during a worldwide pandemic. As with any turnover in an organization, there are reasons that previous employees are no longer with us. There were things that were discussed with clients during tours/meets that unfortunately weren't documented or passed along to the new staff. While we have done our best to accommodate requests, we are only able to go off of the contracts/information that were left behind. While we have done our best to make sure everyone is happy, the turnover has left us with a bit of a mess. Deposits paid with the rental contract "in full" are always the rental price for the main hall, not the final total due (including all bar tabs, additional room rentals, etc.) Again, I'd like to stress, we're so sorry for the mix-up. Unfortunately, we did turn away business since we were holding the back-up space for you, per your contract. My intent is of course not to make excuses, but to hope to explain the situation. We would love the opportunity to discuss this with you further in person, or over the phone. Kindly, Bubolz Staff
