Grace Kelly Salon Reviews
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Reviews
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3.9 out of 5 rating
3.9
3.9 out of 5 rating
6 Reviews
77% recommend it
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Quality of service 4.3 out of 5 rating
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Average response time 4.3 out of 5 rating
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Professionalism 3.3 out of 5 rating
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Value 3.8 out of 5 rating
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Flexibility 3.5 out of 5 rating
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Danielle Sent on 10/17/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my eyelash extensions done by Jenny at Grace Kelly. She is super sweet and does a fantastic job. I love Novalash and I am so happy I went with eyelash extensions over fake lashes.I had my eyelash extensions done by Jenny at Grace Kelly. She is super sweet and does a fantastic job. I love Novalash and I am so happy I went with eyelash extensions over fake lashes. -
Quality of service
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Christina Sent on 03/26/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Kelly and her team were nothing but professional for my friends wedding this past Saturday.
My friend,the bride, and I popped in the day before just to check out the salon and see our path of travel so the groom would not have any way of seeing her! The ladies knew all about us as soon as we walked in, and expressed nothing but excitement and made us feel like family before we even sat in their chairs.
When arriving at the salon on Saturday we had set up a little station for mimosa's and snacks, which Kelly had told us about the day before, GREAT IDEA! After getting set up, we then all took turns getting our hair and makeup done. Several of the girls even added makeup after the reservations were made, and the ladies were nothing but accommodating towards us.
Without ever meeting us, each of our hairstyles truly captured our personalities, and held all day and night! And, the makeup application was flawless as well!
If I did not live in Pittsburgh, I would be using Grace Kelly Salon for my very own wedding next year!
Kelly and team, thank you very much for helping kick off Sam's big day with nothing but professionalism and care for all of us!
Kelly and her team were nothing but professional for my friends wedding this past Saturday.
My friend,the bride, and I popped in the day before just to check out the salon and see our path of travel so the groom would not have any way of seeing her! The ladies knew all about us as soon as we walked in, and expressed nothing but excitement and made us feel like family before we even sat in their chairs.
When arriving at the salon on Saturday we had set up a little station for mimosa's and snacks, which Kelly had told us about the day before, GREAT IDEA! After getting set up, we then all took turns getting our hair and makeup done. Several of the girls even added makeup after the reservations were made, and the ladies were nothing but accommodating towards us.
Without ever meeting us, each of our hairstyles truly captured our personalities, and held all day and night! And, the makeup application was flawless as well!
If I did not live in Pittsburgh, I would be using Grace Kelly Salon for my very own wedding next year!
Kelly and team, thank you very much for helping kick off Sam's big day with nothing but professionalism and care for all of us!
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Quality of service
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Christin Sent on 06/27/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Flawless service from the Grace Kelly Salon. My wedding was on a Sunday morning, so they opened the shop just for us. They styled my entire wedding party - bride, maids, flower girl, mothers, and even my aunt. Kelly has a fantastic vision for hair and was able to incorporate my requests with her own thoughts about what would look good to come up with the perfect look for everyone! Kelly is honest about what she thinks will and won't work, while at the same time being open to suggestions and customer opinions - the perfect combination. She knows what looks good and she can follow through with it. I LOVED my hair and I LOVED my bridesmaids hair. Many of us got our makeup done as well, and that was great too! No complaints at all! I would strongly, strongly, strongly recommend Grace Kelly Salon.Flawless service from the Grace Kelly Salon. My wedding was on a Sunday morning, so they opened the shop just for us. They styled my entire wedding party - bride, maids, flower girl, mothers, and even my aunt. Kelly has a fantastic vision for hair and was able to incorporate my requests with her own thoughts about what would look good to come up with the perfect look for everyone! Kelly is honest about what she thinks will and won't work, while at the same time being open to suggestions and customer opinions - the perfect combination. She knows what looks good and she can follow through with it. I LOVED my hair and I LOVED my bridesmaids hair. Many of us got our makeup done as well, and that was great too! No complaints at all! I would strongly, strongly, strongly recommend Grace Kelly Salon. -
Quality of service
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User1885443 Sent on 10/25/20144.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had the best time at Grace Kelly Salon. The girls and I had mimosas and lunch ordered in, we spent most for the day there. All the stylist where professional, Stacy, Tiffany and Kelly where great they did ALL they could do to make my day great.
I highly recommend this salon we looked great and the staff did wonderful job.We had the best time at Grace Kelly Salon. The girls and I had mimosas and lunch ordered in, we spent most for the day there. All the stylist where professional, Stacy, Tiffany and Kelly where great they did ALL they could do to make my day great.
I highly recommend this salon we looked great and the staff did wonderful job. -
Quality of service
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Julie Sent on 10/25/20141.8 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 0.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
After 20 years of having my hair professionally colored and styled for countless occasions, I can honestly say this was the absolute worst experience I have had.
I was initially impressed by Kelly when we booked the salon for my wedding; however, it all went downhill from there.
My trial was painful. Stacy, their "fabulous stylist from LA" didn't come close to capturing the look I requested. She also was incredibly unprofessional, making borderline racist comments and actually grabbing my rear end at one point. Given that we were out of options and that she promised she knew how to correct my hair on the big day, we kept our appointments for the bridal party and I gave the ladies a disclaimer about Stacy.
For the wedding day, Kelly (the owner) and I discussed our party being there for 2-2.5 hours, with three stylists. We discussed having mimosas and lunch - and having a relaxing environment. That is the complete opposite of what happened.
When we arrived, we were whisked into chairs for 5 stylists. Every single stylist was unprofessional - Stacy and Kelly were the worst. Stacy not only made inappropriate comments, but nearly had me in tears when she snapped at me multiple times for no reason.
Kelly trash talked other brides, mothers of the bride, and my mom to one of my friends. She also rudely told the ladies to get out of her way and that she had other customers to attend to, while we still had at least one person in a chair.
The icing on the cake was when the staff started charging the girls $80, instead of the $65 I confirmed with Kelly twice. They did honor the pricing, but not without major eye rolling and attitude.
While my hair was great (due to my ladies keeping Stacy in line), the other ladies' hair was not worth $65, let alone $80. I've seen $80 and $100 updos, but certainly not here.
My only goal in writing this review is to save another bride from having such an awful experience.After 20 years of having my hair professionally colored and styled for countless occasions, I can honestly say this was the absolute worst experience I have had.
I was initially impressed by Kelly when we booked the salon for my wedding; however, it all went downhill from there.
My trial was painful. Stacy, their "fabulous stylist from LA" didn't come close to capturing the look I requested. She also was incredibly unprofessional, making borderline racist comments and actually grabbing my rear end at one point. Given that we were out of options and that she promised she knew how to correct my hair on the big day, we kept our appointments for the bridal party and I gave the ladies a disclaimer about Stacy.
For the wedding day, Kelly (the owner) and I discussed our party being there for 2-2.5 hours, with three stylists. We discussed having mimosas and lunch - and having a relaxing environment. That is the complete opposite of what happened.
When we arrived, we were whisked into chairs for 5 stylists. Every single stylist was unprofessional - Stacy and Kelly were the worst. Stacy not only made inappropriate comments, but nearly had me in tears when she snapped at me multiple times for no reason.
Kelly trash talked other brides, mothers of the bride, and my mom to one of my friends. She also rudely told the ladies to get out of her way and that she had other customers to attend to, while we still had at least one person in a chair.
The icing on the cake was when the staff started charging the girls $80, instead of the $65 I confirmed with Kelly twice. They did honor the pricing, but not without major eye rolling and attitude.
While my hair was great (due to my ladies keeping Stacy in line), the other ladies' hair was not worth $65, let alone $80. I've seen $80 and $100 updos, but certainly not here.
My only goal in writing this review is to save another bride from having such an awful experience. -
Quality of service
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User1883963 Sent on 10/24/20141.5 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 0.0 out of 5 rating
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Value 1.5 out of 5 rating
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Flexibility 0.0 out of 5 rating
Let me start with the good: our hair came out very nice. Okay, that's it.
I was embarrassed that I had chosen this salon to bring my mother and bridesmaids to for our wedding day hair. The stylist that did my hair was incredibly rude. The stylist that did my mother's hair didn't seem to take anything my mom had to say into consideration. This went beyond not seeing eye-to-eye as a bride with a vision and a professional hairstylist. I understood that my hair is soft and shiny and doesn't have a ton of natural body to it. I think that's why we have hairspray. I recognized that there was likely a method to the madness but when I raised some polite questions about the process I was greeted with an eye-roll and basically given up on. I would never recommend that a bride go to this salon for her wedding day hair - it was certainly not a stress-free way to start the day.Let me start with the good: our hair came out very nice. Okay, that's it.
I was embarrassed that I had chosen this salon to bring my mother and bridesmaids to for our wedding day hair. The stylist that did my hair was incredibly rude. The stylist that did my mother's hair didn't seem to take anything my mom had to say into consideration. This went beyond not seeing eye-to-eye as a bride with a vision and a professional hairstylist. I understood that my hair is soft and shiny and doesn't have a ton of natural body to it. I think that's why we have hairspray. I recognized that there was likely a method to the madness but when I raised some polite questions about the process I was greeted with an eye-roll and basically given up on. I would never recommend that a bride go to this salon for her wedding day hair - it was certainly not a stress-free way to start the day. -
Quality of service