GRAND RENTAL EVENTS Reviews
GRAND RENTAL EVENTS
Frederick, MDReviews
4.1 out of 5 rating
4.1 out of 5 rating
22 Reviews
82% recommend it
-
![Gabrielle]()
Gabrielle M. Sent on 09/08/2020Outstanding
I worked with Diana since the day I chose my venue. She is extremely quick in her replies and very transparent. I was not sure our wedding was going to take place due to the pandemic, and she was very understanding. The forecast called for rain and we decided to go with their clear tents. The staff that came the day prior to set them up were extremely helpful, friendly, and professional. We ended up not getting any rain the day of but without the tents, we would not have been able to set tables and decor up the day prior. I cannot say enough words to express how happy we were to have chosen them to be our tent provider. Everyone loved how beautiful the venue looked! -
-
![Courtney]()
Courtney Sent on 12/15/2019Thank you GRE!
We hired GRE after being referred to them by our venue; and I'm so glad that we did! Their prices wherever affordable, by over $300 in some cases, and their staff was incredible to work with.
Thank you again to Diane and all of the Grand Rental Events staff! You helped make our day effortless. -
![Shannon]()
Shannon Sent on 09/25/2019Got me coming back!
Grand rental is great, best priced, flexible, fast and professional. They helped make our dreams come true a few weeks ago. We were so pleased with them that we are actually planning a 30th birthday party using them as well! With just a couple weeks notice Diane is helping us again, and doing she’s doing a great job (again). They did chairs, tables, lights, generator, extension cords, they were flexible the whole way through and very responsive. -
-
Daniel Sent on 05/20/2018We worked with Diane Majewski and she was great! We had a very challenging space that required a number of dance floors. Multiple vendors were unwilling to work with the space or thought they could not accommodate it. I gave Diane all of the measurements and criteria she would need to understand what we are trying to achieve. Diane, free of charge, had the company owner visit the space. He took measurements and within a day they got back to me and indicated that the price they quoted on the phone was the final price. They had to get creative to make everything fit but they absolutely did it! They were on time for delivery, installation and pick up. The dance floors were beautiful! They look like new. I would absolutely use them again.
-
-
User2922079 Sent on 12/21/2016I used Grand Rental Events for my linens through Blossom and Basket Boutique. The linens were clean and a very good quality! I am very impressed with how everything looked and would definitely recommend them in the future. Thank you! -
User966884 Sent on 10/10/2012We only rented a dance floor from Grand Rental Events, but it went very smoothly for us. They arrived on time and the set up team was very helpful. They were flexible with any changes or additions needed. We did not need a tent for our outdoor wedding, but they were willing to provide one if we notified them a day in advance. They had measured the yard on their own time to know what tent would suit us. I cannot vouch for any of their other products (there are some terrible reviews online), but the dance floor looked great. The only complaint I have is that the dance floor was supposedly going to fit 60 people, but actually it was only suitable for about 20 people or 30 in a tight squeeze. Thankfully, it did not take away the fun atmosphere from our wedding. And when it was just a few people dancing it did not look awkward at least. Overall, we had a good experience with them. -
User899067 Sent on 08/14/2012As an event coordinator, Grand Rental Events has been helping me with rentals for 3 years now. They have always been accommodating and helpful, even when I have had last minute and sometimes obscure requests. Dwain and his team have always made sure we had what we needed when we needed it.
-
User840726 Sent on 06/25/2012We had two rental agreements with Grand Rental Events. I was satisfied with the chair covers and found them to be a great compliment to our wedding. However, I was upset about their communication with the workers that delivered the chairs for our ceremony. I told the company on 4 separate occasions that the chairs could not be placed on the grass and they assured me that it into the notes for the delivery. The two men that came to deliver the chairs set them all up in the grass and left. My officiant had to move the chairs to the correct location by herself. They also asked my groom and his groomsmen to help set them up, even though we had paid for them to do it. Although the chairs were pretty, if you have a venue with specific rules, I would not recommend them for delivery and set up of chairs.
-
User1889297 Sent on 10/27/2014Do not confuse Grand Rental Frederick with the other Grand Rental outfits who have better reviews. Grand Rental Frederick, Dwain in particular, was horrible to work with. They were the only vendor we worked with that we had a single issue with (much less multiple issues!). They were unresponsive, manipulative, lazy and underhanded.
Gentlemen: Save yourselves an upset fiance/bride and skip this vendor. There are enough issues you're going to have to work out before your wedding day, you don't need this vendor adding to them!
Brides: Avoid at all costs. Save yourself the frustration and tears (and at times even anger) and go with a different rental agency. Even if you think you're saving money by going here, when all is said and done you likely won't be and you'll be left with a giant headache.
Vendors should be there to HELP make your day great not be a source of frustrations!GRAND RENTAL EVENTS's reply:
We are very sorry to hear that one of our past clients was not happy with our services. Since you wrote this review anonymously, unfortunately we cannot reach out to you directly to discuss the issues you mentioned. Clearly, there are several misunderstandings regarding our services. We would welcome the opportunity to speak with you to clarify our position on the issues you mentioned.
We strive very hard to make sure that our clients have the wedding or event of their dreams, and hope you will reach out to us soon so we can discuss where you think we could improve. I wish you the best! -
User1463963 Sent on 12/05/2013I rented my tablecloths from this company. A week and a half after my wedding, I received an email from them stating they were missing one of the runners. I know for a fact that everything was returned to them, because I personally cleaned up after my own wedding. I was the one who counted the tablecloths and runners, and put them in a bag, because I did not want something like this to happen. A month after telling them everything had been returned to them they decided to charge my credit card for the "missing" item, without even contacting me first.
Are you interested?
Send a message
Are you interested?
Send a message