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Hawthorne Hotel Reviews

Hawthorne Hotel View more information

Reviews

4.8 out of 5 rating
4.8 out of 5 rating
100 Reviews
96% recommend it
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Awards

100
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2011 Winner
WeddingWire Couples' Choice Awards 2010 Winner
WeddingWire Couples' Choice Awards 2009 Winner
  • Samantha
    Samantha C. Sent on 10/05/2023
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    My dream venue!

    I got married on 9/23/23 and if I could give the Hawthorne 100 stars I would! This gorgeous hotel was the absolute perfect venue for our wedding weekend. I held my rehearsal dinner, Chinese tea ceremony, cocktail/reception, and farewell brunch there and all the events turned out perfect. We received so many compliments from our guests raving about how delicious the food was, to how beautiful and timeless the venue is and how comfortable the beds were.

    The entire staff at the Hawthorne were professional, helpful, and extremely friendly. Karen who was with me through the entire planning process was spectacular to work with! She answered all my questions and concerns (and trust me I had a lot of questions), constantly stayed in communication with me, and overall made me feel at ease. Beth made sure my room block was all set and even got us to check-in early! Alaina and Ari were true rockstars as they were boots on the ground making sure everything was set up and running smoothly. Cece and Tyler at the front desk were able to assist with many misc. requests and questions we had during the weekend (thank you for all the water bottles!).

    We had the best wedding team at the Hawthorne, and I cannot thank them enough for making my wedding a dream come true!
  • Kristen
    Kristen Sent on 10/29/2023
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    Perfect venue & team

    Our wedding at the Hawthorne Hotel was absolutely amazing! I cannot recommend this venue enough. The packages they offer are excellent and the team is top notch! Christine was an amazing coordinator, helping us throughout the year leading up to the wedding to answer questions, make suggestions, provide options, and ensure us that the day would go smoothly. The week before the wedding, we dropped off all our items (signs, favors, table decor, etc.) and did a walk through on every part of the day from getting ready to the close of the reception. We walked through all our items and she made sure to understand the setup/vision we wanted. The day of ran so smoothly with Christine and Elena checking in periodically but otherwise seamlessly running the day so my husband and I could enjoy. People could not stop talking about how beautiful the venue was, how amazing the food was, and how much fun they had!
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    Grant R. Sent on 04/16/2023
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    Beautiful venue

    As soon as we had our first visit to the Hawthorne, we knew that it was where we wanted to host our wedding. We worked with Karen O'Kane who guided our planning process and was always extremely prepared, often anticipating the questions that we had and answering the other ones we threw at her. She was fantastic the day before and the day of the wedding, working with us and our vendors and ensuring that the night went to plan and smoothly. She and all of the service workers who helped us and our guests during the rehearsal dinner and the wedding were fantastic. We had a smaller wedding of about 40 guests, and the Sophia room was absolutely perfect for both the ceremony and the reception--it never felt cramped and it never felt empty, so we highly recommend for folks with similar sized weddings. We love the hotel and area and plan to come back every year. Highly recommended!
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    Lily F. Sent on 12/14/2023
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    Most amazing venue!

    Getting married at the Hawthorne Hotel was a dream from start to finish! The ballroom is a gorgeous location for a winter wedding and the venue and hotel staff were nothing but kind and professional throughout the process. We had a great experience with Karen as our coordinator and she made sure every detail of our day was executed just how we wanted. Our friends and family also loved the experience and ease of staying at the same place as the wedding venue. We ended up doing our welcome party at another location in Salem because we wanted our guests to explore more of the city but after seeing how organized and wonderful events are at Hawthorne I wish we had done more pre-wedding events here. We’ve gotten a lot of compliments about the food served and it was an amazing value in my opinion, especially when you consider how much is included in the wedding package. I never thought I would end up going the all-inclusive package route and was planning a more DIY wedding, but because Hawthorne was so reasonable we ended up with the most INCREDIBLE florist & wedding cake vendors. They don’t require you to use their preferred DJ/bands but we ended up going with one of them and it was one of the best vendors we worked with. It seemed like everything kind of fell into place with our wedding planning after we booked the Hawthorne, and my husband and I are so happy we made the decision to have our wedding there.
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    Shannon K. Sent on 12/26/2022
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    Simply the best!

    After getting married last month (11/05/2022), we cannot recommend the Hawthorne enough. Not only is it a gorgeous wedding venue in the heart of Salem, but the entire process and event itself was so wonderful. All of the staff at the Hawthorne are remarkable and so accommodating, but Karen O'Kane in particular was phenomenal and just always went above and beyond. From the very beginning of planning to the day of, she was on top of everything, kept us in the loop, responded to all of our questions and concerns, and made the big day go off perfectly...even reminding us to sit down and eat dinner at some point! In addition to the amazing venue and staff, the food was also fantastic! We are still hearing from friends and family about how remarkable the whole event was, and we couldn't agree more. We had a perfect wedding at the Hawthorne, and we will absolutely be back!
  • Emily
    Emily K. Sent on 07/14/2022
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    6.18 wedding

    Emily & Josh- Boston, MA
    The Hawthorne Hotel was the perfect wedding venue for us. From the moment we walked into the Hawthorne we knew it was the venue we wanted. From the ballroom, to the tavern, and the ability to have a room block for people to stay and make a weekend out of it, and it surpassed any and all expectations. From the first time to view the venue all the way through the planning process to the big day,our coordinator Beth Pasquarello and her team were professional, accommodating, flexible, thoughtful, and extremely helpful.

    I can’t speak more highly of Beth and have already recommended her to anyone who is looking to have their wedding in the greater Boston area. She was with us every step of the way– stepping up and helping us with our roomblock (which was tough for a while with reservations, only downfall), creating a timeline, meeting with us multiple times, and most importantly working with our budget. She gave us expert advice and when I had talked with/ showed her all the decor during our last detail appointment she made it look absolutely incredible and better than I could have ever imagined. I had stressed that I felt the little details were important (very detail oriented person) and she respected that and really made sure that everything was perfect.

    She moved everyone along throughout the day and made really great use of the space allotted to vendors as well as our decorations. What our guests absolutely loved was that they were able to see and experience every room that the Hawthrone had to offer– from the two rooms upstairs, to the library for brunch the following day, ballroom for dancing, and welcome drinks in the tavern our guests were in awe. I cannot stress how wonderful Beth is and how much we appreciate her for bringing our vision for our wedding to life.
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    Elizabeth R. Sent on 11/15/2021
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    Flawless experience at the Hawthorne

    Having our wedding at the Hawthorne Hotel was a dream. We had a smaller wedding (~65 people) and booked Sofia's for both the ceremony and the reception. The space was gorgeous and exactly what we needed for a more intimate wedding. We worked with Karen, who was outstanding. She was always very responsive to my questions and concerns, and the day-of went off without a hitch thanks to her planning and organization. We received endless compliments about everything, from the food to the room. I would highly recommend the Hawthorne, Sofia's, and Karen to anyone looking for a stunning North Shore wedding.
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    Kendra M. Sent on 09/06/2021
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    Above and Beyond, Wedding day of our dreams

    Do you want a wedding where you have to worry about nothing? Do you want to have every single detail thought out of carefully? Do want expertise and high class service? Then pick the Hawthorne. Karen, Aliana and Christine and staff made our special day the best day of our lives. Our guests where flabbergasted by the level of service, incredible food and careful detail that was put into the event. The historical ambiance paired with the exceptional service made the whole day an affair to remember. My Husband and I will go back every year to remember our amazing experience. Whether you are staying there for the night, hosting an event or just going there for dinner, you will not be disappointed. Highly recommend and I am a picky person.
  • Catherine
    Catherine S. Sent on 09/13/2021
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    Legendary Service, beautiful location!

    We met Karen at a wedding Expo in Jan.2020 and we knew that the Hawthorne Hotel have the character, the beauty, the location setting that fit our dream wedding! What we found out over the following two years, as we had to postpone our wedding two times during the pandemic, was that their attention to detail was impeccable. Their desire to take the best care of us and our guests was a priority. The quality and presentation of their food was incredible! The wedding package was not only affordable but it came with so many top quality referrals. Through them we found our florist, our amazing transportation, and our wedding cake that was pure perfection! Every last detail they covered to following every request we had, to giving suggestions to save money and how to handle the changing restrictions during the pandemic. They were flexible, professional, courteous and amazing during the whole process! We chose to hold our rehearsal dinner and our reception here and a lot of our guests stayed overnight here. The place with its history, beauty, and the way they run every detail so smoothly I definitely recommend putting this place at the top of your list! Thank you to all of the staff and Chef at the Hawthorne Hotel! They gave us a royal feeling at the same time making us feel right at home! Cathy
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    Gillian J. Sent on 09/01/2020
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    What an incredible team!

    My husband and I can’t say enough about the wonderful team at The Hawthorne Hotel. Everyone we interacted with was so incredibly genuine and warm, as well as supportive and patient with us and our families as we planned our wedding day.

    Like so many other couples, in early March of 2020, we quickly realized that the day we originally had planned wasn’t going to work, and that we’d need to change our wedding due to COVID-19. The team at The Hawthorne was unbelievable in supporting us in making this decision. They helped us navigate through the process, and really made it clear that they had our best interests at heart.

    We look forward to working with the team in the future, and are so grateful for their support to date. Thank you so much, to the team at The Hawthorne Hotel!
  • Caitlin
    Caitlin Sent on 07/19/2019
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    Hawthorne Hotel, Salem MA

    Beautiful venue with a wonderfully accommodating staff and enchanting atmosphere.
  • Michelle
    Michelle K. Sent on 12/13/2019
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    Our Wedding at the Hawthorne was Perfect!

    The Hawthorne Hotel was the perfect wedding venue for us in every way! From the moment we walked into the Hawthorne for the first time to view the venue all the way through the planning process to the big day, the Hawthorne staff were professional, accommodating, flexible, thoughtful, and extremely helpful. When we asked for guidance as we planned our wedding, they helped every step of the way providing expert advice. We also appreciated the inclusive wedding packages, which included wedding cake and floral center pieces. The Hawthorne really knows how to do weddings, and I was grateful that we didn't worry about a thing on our wedding day. This is mostly because of June Jennings, our day of coordinator from the Hawthorne, who was amazing. From the historic venue to the great food and experienced staff, we are so glad we got married at the Hawthorne. June and the hotel took great care to make sure everything was perfect, and it truly was!
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    Daniel E. Sent on 06/10/2019
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    Excellent Experience

    The Hawthorne Hotel's ballroom is a beautiful location for a wedding ceremony and/or a wedding reception and the events staff is amazing. We worked with Karen O'Kane to plan our special day and she was fantastic. She was very knowledgeable, responsive and super easy to work with. In fact, we ended up booking our rehearsal dinner and a farewell breakfast through the hotel as well because it was so much easier working with her, than with other potential vendors in the area. Not to mention that the food at all of our events at the hotel was fabulous! We had an excellent experience working with the Hawthorne all around and would highly recommend it to anyone who's looking for a great venue.
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    Danielle Sent on 10/13/2018
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    My mom selected the Hawthorne Hotel for a pre-wedding dinner for 20 people. It was such a great choice. We had a private dining room with a buffet. The staff was so great to work with and the food was excellent.
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    Marie Sent on 11/12/2017
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    My husband and I recently had our wedding reception at the Hawthorne Hotel. Our first meeting with Karen to figure out what we wanted to do and how to go about it put us at ease immediately. We knew at that moment that we had made the right choice. All the staff, including Karen and Christine, were very key in helping us prepare for our wedding party. The day of the event, all staff, including the wait staff. were just incredible. They were very attentive to all our needs, very pleasant, helpful and frankly superb. The food was incredibly delicious! Everything was just to die for.

    Susan, who worked with us the day of, was incredible! She made sure we were at ease and she was in control of everything. We couldn't have asked for a better party, a better day, a better spot. People are still talking about the event, particularly the food and the service provided. Everything was all that we wished for and more. Absolutely beautiful!!!

    Thank you so much to you and your staff for the hospitality and making our event a memorable one.

    Thank you, thank you, and thank you again.

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    Christina Sent on 10/28/2018
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    Outstanding in every way!

    The Hawthorne Hotel had the most delicious food we could have asked for at our wedding day. We decided to use them since they were the preferred caterer at the PEM, and are so happy we did. From the amazing tasting experience, to the spectacular food the night of the wedding, we could not have been more pleased. In addition to the food being phenomenal, Julia was extremely responsive, knowledgeable, and accommodating. We were so happy with their communication and professionalism that we decided to hold our “farewell brunch” the morning after the wedding and have a room block there, and it was absolutely perfect. Ryan helped us accommodate our large number of guests and was extremely professional. We received countless compliments the night of the wedding and brunch in regards to how friendly the waitstaff was and how delicious the food was. My husband and I would highly recommend the Hawthorne Hotel for any event!!
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    Melissa Sent on 06/25/2018
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    Perfect wedding venue!

    Our wedding day went perfectly thanks to the staff at the Hawthorne Hotel! The room was beautiful, every moment from The Months of planning to the last dance went smoothly and easy! Our day was beyond perfect! We are especially happy with the care and attentiveness we received from both Julia and June, our coordinators through the whole process! Our guests are still raving about how beautiful everything was and especially how amazing the food was! They also were flexible working with us to alter some of the accommodations allowing it to fit our budget
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    Allyse Sent on 05/14/2018
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    I could not have asked for a more perfect wedding View. Everyone at the Hawthorne Hotel was amazing. Christine Madigan made sure my wedding was the happiest day of my life!
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    Allison Sent on 12/13/2017
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    We recently had our wedding at the Hawthorne Hotel on December 3rd 2017. IT WAS THE BEST WEDDING!!! The staff here is so accommodating and they care about you and your guests. I had the pleasure of working with June Jennings and Liz Dube for the planning of our wedding and they treat you like family. They were prompt to last minute changes, all food and beverage questions, all hotel accommodating and so much more! The food comes out for the reception HOT! Everyone at our wedding kept complimenting on how good the food was an that it was nice and hot and not sitting. They were blown away with the ballroom and how big it was and how vintage the place feels. I even got pictures taken with June and Liz because they made sure this all happened even when I was stressed! It feels like home when you walk in and that's why we picked them. The pricing is VERY affordable and they work with you for what you're looking for. There is so much to do as well in Salem and I promise you won't regret having the best day of your life there!
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    Rachel Sent on 01/20/2019
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    A Memorable Evening

    From planning in the beginning to the actual wedding day everything was perfectly planned and coordinated by the Hawthorne Hotel. Our coordinators Karen, Alaina, and Paola were professional, friendly, and ensured that the night would be perfect. The food & beverages were excellent and the waitstaff that served were also professional and attentive. Many of our guests had food allergies or restrictions which were handled with the utmost care from the waitstaff to the kitchen to the front desk. Having not been from the area it was very helpful that they provided a preferred vendor list which is where we acquired our DJ and Florist both of which were phenomenal. We highly recommend the Hawthorne and look forward to going back on our anniversary. Thank you to everyone for making the 21st night of September just as memorable as the Earth, Wind & Fire song!
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    Douglas Sent on 10/18/2017
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    We used the Hawthorne Catering for our Reception at the Peabody Essex Museum, and we also used them for our farewell breakfast in the Hawthorne's Sophia's Banquet Hall. We worked primarily with Julia Saccone in planning everything and she was amazing: helpful with her suggestions, flexible as parameters changed, incredibly responsive to questions, and she worked fluidly in concert with Natalia at the Museum. The food was delicious, the servers, bartenders, and coordinators were absolutely on point and so very nice! I don't think we could have asked for a better reception. At the breakfast, the food was very good (and hearty after a night of dancing and wine!), the buffet kept stocked, and the coffee filled at table by the servers. We also had a room block at the hotel, which, short of a 5am fire alarm that was out of their control, was great. We had a suite for the wedding night and stayed in a regular room the first night, and the staff made the new room up for us 6 hours ahead of the regular check-in. Finally, when my step-father found himself with a party of 10 family members looking for lunch on a busy October day, the hotel staff pushed together some tables in the breakfast room and accommodated them on the fly! In, short, we could not be happier with our choice. We did the wedding package, which was a good deal for what we wanted. Most important, we've had numerous guests tell us the wedding was one of the favorite ones that they have been to, and the caterer is a big part of that!
  • #BecomingBenoit
    Alicia Sent on 10/24/2017
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    We planned a long distance wedding, as my husband is in the military and we were stationed down South. Karen, Christine, Ryan, and Liz really worked hard to accommodate everything we asked for-and we asked a LOT of questions. Our special day could not have gone smoother thanks to the hotel staff and the rooms in which we stayed (as well as those booked by our guests) were amazing. We were so happy to have our guests all stay in the same building and we really had the best day!
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    Jessica Sent on 03/05/2017
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    It was a wonderful experience working with the Hawthorne Hotel and I couldn’t be happier with how our wedding turned out. From the initial call to schedule an appointment until the final day before the wedding, they answered every single question and kept me informed of what I should be doing and what still needed to be done. We meet 3 times before the big day and we are from out of town so they worked around our crazy schedule. They gave us suggestions when needed and a list of referred vendors which we used the limo and bakery which were amazing as well. On the day, everything ran completely smoothly and stress-free. The staff was friendly, flexible and able to accommodate any needs that arose. We couldn’t be happier with the decision to hold our wedding reception at the Hawthorne Hotel.
    During the wedding I loved the fact you could throw the bouquet from the second story window into the ballroom and it made it very memorable. The large park next door added a beautiful view out ballroom windows and provided the perfect place for group photos. In addition, the coordinator was always there guiding us if needed and keeping the evening flowing perfectly.
    The Hawthorne is a great place for a wedding because of how beautiful and historic the hotel is but also because the city of Salem sparks with personality. Relatives from out of town loved it because they had stuff to do during the day and were not too far from Boston. Friends and family were able to walk nearby for lunches and dinners while staying in Salem for the weekend. Salem has a diverse bar scene, ample museums and other points of interest that made the whole weekend a joy for friends and family even in the middle of February.
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    Kerry A. Sent on 01/26/2017
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    We had our rehearsal dinner in the Pickman room upstairs with a buffet style dinner. The food was absolutely amazing and the staff were great! I worked with Laura and Christine to set it all up and they were awesome to work with.
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    Marielle Sent on 12/08/2016
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    My husband and I had an amazing time at our wedding ceremony, reception and breakfast at Hawthorne Hotel. We worked with Karen O'Kane and Christine Madigan and our day of coordinator, June Jennings. From the moment we expressed interest in Hawthorne through to our breakfast brunch, all of our questions were answered immediately and with such kindness and understanding for our budgetary limitations. Karen executed our vision perfectly - she answered all questions and spent a lot of time making sure we were happy with our decisions. She was so organized and made the process much easier than it would've been elsewhere. Their list of recommended vendors was also incredibly helpful. We were blown away by the atmosphere Hawthorne provided and the impeccable service. The night before our wedding we had a rehearsal and we still had a lot of decisions to make regarding the ceremony and reception. June helped us work through these important decisions with such patience, we were really grateful for that. The day of our wedding, June was very easy to communicate with and coordinated everything beautifully. We and our guests were so thrilled with our accommodations at the hotel as well. The food was incredible and everything went seamlessly. Thank you Hawthorne for such a wonderful experience!
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